IntroductionTriadic Group is an independent professional services collaborative that provides vision, planning, assessments and implementation support for organizations that want to improve their contact centers’ strategy, engagement, experience, process, performance, tools and technology.Whether for customer service, technical support, customer acquisition, retention or other applications, Triadic helps clients to improve outcomes and results through quantitative and qualitative-centered consulting services.Triadic combines the best of customer strategy, experience, and execution to deliver cost-effective and productive customer management solutions. Triadic provides clients with objective, thorough, ‘better practice’-based comprehensive consulting at every stage of the client life cycle: vision/strategy development, implementation (design and development), execution, measurement, optimization and expansion.Specialties-Collaborative vision, values/culture and planning workshops-Contact/call center assessment-Broad and comprehensive contact/call center consulting (e.g., lead generation, sales, customer service, technical support)-Customer experience development and implementation-Performance, outcomes and results improvement-Omni and Multi-channel perspective, including social media-Technology & tools evaluation and implementation-Program managementContact: Triadic GroupEmail: info@triadicgroup.comCall: Sam Bloomfield +1 781-883-3679
Listed skills include Strategy, Leadership, Professional Services, Business Process, and 33 others.