Jane Romero Email & Phone Number

Bacoor, Ph

Bacoor, Ph

Philippines

Taguig, National Capital Region, Philippines

Taguig City

Caters to a client handling North America and APAC Workday Tier 1 team.

15/F Bonifacio One Technology Tower, 3030 Rizal Drive West, Bonifacio Global Cit

• Day to day management of the payroll team ensuring the project is fully operational• Identify opportunities to expand services offered to meet and exceed client expectations• Gain thorough understanding of the SLA agreement and ensure the deliverables are within its acceptable levels Support the recruitment of members, as appropriate, ensuring that the project has the correct level of resource • Responsible for managing performance of team members and having coaching sessions to… Show more • Day to day management of the payroll team ensuring the project is fully operational• Identify opportunities to expand services offered to meet and exceed client expectations• Gain thorough understanding of the SLA agreement and ensure the deliverables are within its acceptable levels Support the recruitment of members, as appropriate, ensuring that the project has the correct level of resource • Responsible for managing performance of team members and having coaching sessions to ensure all have good understanding of specific requirements for the client• Maintain confidentiality of all information handled by the team, reporting and taking disciplinary action when confidentiality is breached• Maintain audit documents for the project to ensure compliance and meet quality standards• Undertake adhoc activities as requested• Advise and monitor potential service failures and provide recommendations for solutions• Attend regular meetings with the local team and onshore counterparts to ensure that operations are as expected• Responsible for ensuring all processes, procedures, and documentations in regards to the payroll delivery adhere and comply with the company’s quality standards Show less