Steve Burk Email & Phone Number

Oiartzun, Gipuzkoa, Es

Southeast Area Leader responsible for meeting/exceeding budget goals, expense management, bookings, and revenue growth.

Oiartzun, Gipuzkoa, Es

Establish and implement strategic and tactical plans that capitalize on market opportunities to increase demand. Build creative, diverse, and integrated programs that heighten brand awareness, reputation, and revenue. Establish and implement a world-class marketing and vertical strategy.Optimize trade show strategy and execution.

Atlanta, Georgia, Us

Build net new relationships and drive increased wallet share. • Identify and develop new relationships to drive net new business.• Enhance existing relationships to grow mindshare and wallet share. • Building new sales models and strategies• Leading cross functional team to improve warehouse operations. • Developing pricing strategy to ensure maximum profitability.

Fairburn, Georgia, Us

Responsible for revenue growth through new customer acquisition and customer lifecycle management. • Leveraging db analytics and db marketing to drive improved customer experience.• Defining and optimizing marketing processes.• Developing propensity modeling designed to grow “wallet share”. • Developing “look alike” modeling to target net new customers. • Executing integrated marketing campaigns both for net new and customer retention.• Enhancing strategic partner relationships.

Morristown, New Jersey, Us

Directed global channel sales organization, inside sales, and strategic vendor relations. • Led global channel sales responsible for onboarding, MDF, business plans, and over $150M annual revenue.• Created strategy, managed rollout, and oversaw execution of global channel sales and inside sales function resulting in 130% revenue attainment. • Wrote RFPs, managed bidding and awarding of contracts. Managed key vendor/supplier contracts resulting in reduced expense and higher productivity.• Consistently rated a “Far Exceeds” performer.

Morristown, New Jersey, Us

Managed integrated marketing, partner marketing, marketing operations, lead optimization, and CRM integration. • Planned, developed and executed integrated stack of demand generation programs creating sales opportunities of $128M.• Directed marketing operations, budget management and allocation of multi-million dollar budgets.• Ensured operational effectiveness and excellence for all marketing leads and opportunities. SLA adherence improvement from 82% to 99% in 9 months. • Built and implemented advanced modeling, analytics, and segmentation programs that returned over $10M annually. • Implemented CRM systems and updated processes to ensure company wide lead routing/lead optimization.

Morristown, New Jersey, Us

Created and implemented complete marketing programs in NA, CALA, EMEA, and APAC resulting in 20% increase in renewal rates while addressing offer and channel gaps. • Increased top line revenue growth by creating and implementing key strategies, programs, tools, and communications. • Developed and implemented marketing plans for maintenance renewals which consistently delivered 120%+ of plan.• Managed the education and information dissemination to the entire Avaya services sales force. • Managed the creation and execution of all Avaya Global Services events.• Achieved 27% revenue growth YoY.

Morristown, New Jersey, Us

Managed revenue generation and customer satisfaction for entire GS operation saving millions annually in carrying costs.• Reduced 180+ day old receivables from $9M to $804K and reduced 30+ day old receivables $36.9M (58%) in 9 months.• Improved ASA from 65 seconds to less than 10 seconds and reduced abandoned calls from 26% to less than 2%.• Improved service levels from 36% to 90+% and increase revenue 17% year over year.• Earned second consecutive “Salute to Excellence” Award. • Key member of cross-functional team that developed and implemented process re-engineering which lead to complete overhaul of National Care Center Operations.

Armonk, New York, Ny, Us

Managed 250 person state of the art call center with national responsibility for customer service. Directed IBM’s national fulfillment strategy and operation. Owned relationship and $5 million contract. • Developed and orchestrated the relocation of the entire call center over 3 day weekend with zero down time.• Improved staff productivity 13% by implementing standardized operational processes and procedures. These same processes were later rolled out to the entire IBM telephony community.• Developed promotional plans and business cases to attract and retain new clients.• Earned three “IBM Means Service” awards for leadership and excellence as well as a “no concerns” corporate audit rating, the highest rating given.• Reduced operating expenses 16% year over year. Designed and implemented reporting system which for the first time provided our sales teams key reporting statistics for each campaign. • Developed and implemented print-on-demand initiative resulting in less expensive, more flexible 4 color printing.

Bachelor'S Degree, Business Administration, Management And Operations

Business Administration, Management And Operations