Scott Carruthers Email & Phone Number

Remote

At CD I am exploring, building, and enhancing customer and food service operator experiences. My focus is on digital front-of-house e-commerce and ordering products, plus the back-of-house operator tools that support them.As a growing digital arm of a larger parent company, CD has established product-market fit with a number of solutions, and so our team is actively working to transition to growth; mature our product, design, and engineering practice; and take a data-informed approach to iterate on our solutions with our food retail partners and their guests.

Toronto, Canada Area

As a Sr. Product Manager at CoreLogic's Intersect agency, I was accountable for all aspects of delivery for my client projects. This included project scoping, strategy development, roadmapping, sprint planning, day-to-day team operations and ways-of-working, reporting, and account management. I enjoyed taking an active role in bringing together and supporting my very capable teammates from design and engineering.One of my great successes at Intersect was helping to launch PC Financial's digital banking experience for web and mobile, as well as a new CSR portal. I led dual-track front-end design and development work for these 4 channels, planned and managed release activities alongside our client team and multiple vendor partners. Our new secure banking site and mobile apps were a great success, increasing new user enrolment 30% and average logins per user 100% within the first quarter of release, with Droid and iOS apps reaching a 4.5 and 4.6 rating in app stores, respectively.I've also had the pleasure of leading projects for fin-tech clients and a "big-5" consultancy to deliver design, strategy, prototyping, and product delivery.

Toronto, Canada Area

As a self-employed arts consultant I provided a number of services including financing and business planning, grant/proposal writing, and project management for music labels, studios, festivals and artist businesses. As an artist myself, I'm always happy to help worthy arts organizations and artist businesses finance and expand their operations.

Toronto, Ontario

At CIBC I managed a multi-year program to upgrade and replace a number of systems within the bank's Fraud Management and CSR suite, including software for fraud rules management, fraud alert/case management, and related reporting. My program implemented net-new client messaging and automated fraud alert resolution tools to significantly reduce customer impacts of false-positive fraud alerts and blocks, cut down our reliance on inbound fraud inquiries, as well as our overall fraud exposure risk.This complex program required coordination of multiple vendors, lines of business, and multiple internal technology teams to integrate, configure, test, and cut-over to our new systems.

Toronto, Ontario

At GBC's Research Office I was responsible for end-to-end project delivery for the college's industry partners and academic offices. I worked to build R&D capacity at the college with a focus on engaging students and faculty from design and technology schools with local industry. This work included: partnership development; project planning, scoping, execution, closure; funding proposals and finance management; team management; quality assurance; performance audits; and resource management.

Researched and co-authored Common Ground Cooperative's Replication Manual - a step-by-step guide on how to build upon CGC's established profit-sharing partnership model for adults with developmental disabilities.

Contract work developing and implementing a mentorship program aimed at teaching disadvantaged and newcomer youth entrepreneurial skills. The program: "Business In the Streets", focused on applied / hands-on learning, incorporating community walkthroughs and interviews with local business owners to help ground learning in real-world, familiar environments. Piloted in summer 2011 in Toronto's St. James Town, the program was later scaled and replicated in a number of Toronto's priority neighborhoods with partner community organizations.

Provided consultation and research services and co-authored a recommendations report to advise on start-up feasibility for this local non-profit theater incubator.

Assisted in organizational development to shift EO to a new projectized structure. Work included process development, research / data collection and analysis, and project development.