Sharon Durham Email and Phone Number
President at Jon Hart Design. Manufacturing, Operations, Technology, Retail Distribution & eCommerce Executive. at
@
Jon Hart Design
Sharon Durham's Location
San Antonio, Texas Metropolitan Area, United States, United States
Sharon Durham's Contact Details
Sharon Durham work email
- Valid
- Valid
- Valid
- Valid
- Valid
- Valid
- Valid
Sharon Durham personal email
n/a
Sharon Durham phone numbers
About Sharon Durham
An executive with a passion for systems and a love of people. Always looking for a way to do things better in the most pragmatic, data driven way possible… with the most fun people.
Sharon Durham's Current Company Details
Jon Hart Design
View
President at Jon Hart Design. Manufacturing, Operations, Technology, Retail Distribution & eCommerce Executive.
Sharon Durham Work Experience Details
-
PresidentJon Hart Design Jun 2018 - PresentSan Antonio, Texas, UsAs President and Chief Executive of Jon Hart Design, I lead a team dedicated to crafting premium personalized bags and accessories that embody exceptional quality, timeless style, and American craftsmanship. With a focus on innovation and operational excellence, I drive the company's vision, strategy, and growth initiatives to elevate the brand's legacy and expand its reach across the U.S.
-
Board Of DirectorsSan Antonio Cotillion Aug 2017 - Aug 2024San Antonio Cotillion is a 30+ year tradition in San Antonio. The purpose of Cotillion is to foster friendships among 8th graders across San Antonio and to provide two fun filled social events during the school year. San Antonio Cotillion is not-for-profit and is 100% volunteer based.
-
Global Marketing DirectorRackspace, The #1 Managed Cloud Company Apr 2015 - Feb 2018San Antonio, Texas, UsDrove demand and growth of Rackspace's Hybrid Cloud Hosting, Security, and Digital Product solutions. Includes designing and executing integrated marketing programs that grow established and new lines of business.- Develop market strategy for various cloud solutions and services across segments, verticals, buyers and channels.- Define common campaign structure and elements to be used across the customer journey- Deliver campaigns that support personas, target needs, future product plans, and positioning - Define campaign mix and rationalize funding- Execute campaigns and deploy campaign toolkits for global activation- Coordinated campaign budget allocation and partnered with sales for ongoing business reviews- Plan and execute programs around Tier 1 product launches -
Data Science Director- AmericasRackspace, The #1 Managed Cloud Company Apr 2014 - Apr 2015San Antonio, Texas, Us- Led a team of statisticians, software engineers and machine learning Rackers to discover hidden insight and design scalable solutions. Our objective was to provide Rackspace with a competitive advantage and address pressing business problems.- Designed, initiated and executed experiments focused on customer on-boarding, online marketing, customer retention and winback.- Developed tools that used Big Data to present actionable analytics to support teams which allowed them to identify churn and growth propensity of customers.
-
Director- Business Operations, Fanatical SupportRackspace, The #1 Managed Cloud Company Aug 2012 - Apr 2014San Antonio, Texas, UsDevelopment Product Owner for “Change the Business” initiatives focused on increasing operational excellence. Selected Highlights:- Lead the development of fully integrated enterprise customer retention program across support, sales and marketing to better enable account managers and sales personnel to mitigate customer churn and improve price to value for customers. > Developed integrated tools and process that successfully remediated over $1M in churn in 9 months > Increased monthly account renewals 10-fold topping $1M/month thereby improving % of revenue under contract by 17% > Launched bundled offers to the business resulting in 69 closed deals > Identified and introduced account level competitive intelligence o Realized a 45% growth rate increase for retained accounts - Created Rackspace’s Customer Advisory Council to help challenge, guide and advise the company on how to best meet enterprise client needs- Improved operational excellence by developing and managing programs that eliminate functional barriers and create a better overall customer experience
-
Enterprise Marketing DirectorRackspace, The #1 Managed Cloud Company Nov 2010 - Aug 2012San Antonio, Texas, Us- Drove all marketing programs and activities targeting the enterprise customer installed base including the Rackspace Customer Briefing Center- Directed integrated marketing campaigns with a focus on customer growth, lead generation in new business units and retention. - Demonstrated expertise in the development of personas, positioning statements, value propositions and message maps.- Retention programs focused at increasing Net Promoter Score and decreasing churn- Multi-customer briefings focused on business problems, best practices and advisory services.- Sales /Field Enablement
-
Director- Network OperationsAt&T Jul 2010 - Nov 2010Dallas, Tx, Us- Directed a 120+ member organization of support, change management and on-boarding managers for emerging and third party applications. - Defined future converged applications /cloud computing operations model and incubation plan.- Provided governance for all change management activity in the mobility network- Responsible for system design, implementation and maintenance of surveillance systems- Supported & Investigated end-to-end service issues and ensure partners adhered to the SLA terms.- Provided Tier 1 and Tier 2 support for all IPTV and mobility applications. -
Cto Chief Of StaffAt&T Jul 2007 - Jun 2010Dallas, Tx, Us- Selected by the CTO to manage his executive operations, communications strategy, executive staff leadership, and executive/Board-level business updates- Launched AT&T’s first crowd-sourcing platform- over 30K employee users with over 3,500 ideas in first year. Awarded a US Patent
-
Director- Development Product Owner, Self Service ApplicationsAt&T Oct 2004 - Jul 2007Dallas, Tx, Us- Led the client development of business cases, project prioritization, process flows, business requirements, design, portal integration and testing for all self-service applications and content.- Successfully designed and implemented AT&T's online CRM interactive sales and service channel across multiple systems and applications. - Responsible for end-to-end user experience of channel and directed team of experts in information architecture, human factors usability, creative designers and user interface designers for optimal user experience.
-
Director- Corporate StrategyAt&T Oct 2003 - Oct 2004Dallas, Tx, Us- Developed SBC's consumer long term strategy focusing on wireless and wireline integration.- Acquired expert knowledge on industry trends, competitive forecasts, consumer needs and new technology in order to formulate and present recommendations to SBC leadership.- Drove SBC requirements for affiliates and partners
-
Associate Director- MarketingAt&T Jun 1998 - Oct 2003Dallas, Tx, Us- Implemented SBC's first eCommerce strategy. Included business case development, regional sponsorship and prioritization across organizations.- Supported 124 south region Global account teams for customer and product marketing initiatives. Identified product penetration gaps and developed marketing strategy to increase product sales.- Managed product service offerings, life cycle, tracking, forecasting and strategy for Frame Relay & ATM Complementary Services.
-
Manager- Network OperationsAt&T Jun 1997 - Jun 1998Dallas, Tx, Us- Implemented and developed Complex Trouble Resolution Center (CTRC) and developed communications plan to generate market area awareness.- Troubleshot high profile business and consumer customer network troubles and escalated to identified fixer groups.- Supervised Communications Technicians.
Sharon Durham Skills
Product Management
Cloud Computing
Program Management
Strategic Planning
Process Improvement
Change Management
Leadership Development
Marketing Management
Innovation Management
Corporate Communications
Information Technology
Life Coaching
Business Innovation
Women Leaders
Telecommunications Management
Diversity And Inclusion
Global Network Operations
Crowdsourcing
Communication
Sharon Durham Education Details
-
Oklahoma State UniversityTechnology Management- Spears School Of Business -
Texas A&M UniversitySociology
-
Rheinische Friedrich Wilhelms UniversitätGerman Studies
Frequently Asked Questions about Sharon Durham
What company does Sharon Durham work for?
Sharon Durham works for Jon Hart Design
What is Sharon Durham's role at the current company?
Sharon Durham's current role is President at Jon Hart Design. Manufacturing, Operations, Technology, Retail Distribution & eCommerce Executive..
What is Sharon Durham's email address?
Sharon Durham's email address is du****@****ell.net
What is Sharon Durham's direct phone number?
Sharon Durham's direct phone number is +121039*****
What schools did Sharon Durham attend?
Sharon Durham attended Oklahoma State University, Texas A&m University, Rheinische Friedrich Wilhelms Universität.
What skills is Sharon Durham known for?
Sharon Durham has skills like Product Management, Cloud Computing, Program Management, Strategic Planning, Process Improvement, Change Management, Leadership Development, Marketing Management, Innovation Management, Corporate Communications, Information Technology, Life Coaching.
Free Chrome Extension
Find emails, phones & company data instantly
Find verified emails from LinkedIn profiles
Get direct phone numbers & mobile contacts
Access company data & employee information
Works directly on LinkedIn - no copy/paste needed
Aero Online
Your AI prospecting assistant
Select data to include:
Total price:
$0.00
0 records × $0.02 per record
Download 750 million emails and 100 million phone numbers
Access emails and phone numbers of over 750 million business users. Instantly download verified profiles using 20+ filters, including location, job title, company, function, and industry.
Start your free trial