Commercial / Multifamily Automation

Continuous Improvements opportunist within strategic business process planning, installation, training, customizing and technical support for ERP software and beyond. From maintenance of servers, workstations, networks and firewalls to implementing flow increases efficiencies. Continuously Improving process flow to maintain best efficient solutions. Database maintenance and custom reporting. Latham design and build custom cabinets, staircases and millwork perfectly complimenting your style and space. Joining Latham increases our ‘software meets physical demands’ persistently energizing process flow with best of breed Millwork from Cabinets, Stairs, Mantels, Cedar.

Consulting small to medium size business in process management solving the efficiency between man, machine and software. Concentrations in contact management, data management, successful click to cash modeling, integrations with multiple OS platforms, security and hardware / software implementation plans

Implementation Project Management of Manufacturing / Accounting Solutions

Building, configuration and troubleshooting clinical EMR applications, interface, HL7, Reporting

Provides technical status updates to Project Managers or the Implementation Manager, to include: project technical status, item tracking, risk identification and mitigation planning, and control strategies. Communicates technical goals and guidelines with clients and project team Serves as the technical point of contact for all internal clinical resources, and all Customer resources involved in technical implementation projects. Handles initiation and planning activity that appropriately scopes the project’s technical vision, goals, and requirements. Improves components or deliverable for product installation, testing, and configuration. Assist with coaching of fellow Project Technical Analyst, to achieve team goals

including desktop support for over 100 users in-house for numerous applications. Scope included but not limited to FTP, web applications, VoIP, Cisco, and Exchange.Coordinated equipment relocation and collaborated with vendors to optimize service for customer base.Committed to provide customers with support Secured reputation for rapid, workable solutions and strategic thinking that overcame a diversity of issues experienced by users.Implemented effective customer satisfaction strategies by identifying and eliminating the root causes of customer problems.

As a Regional VP of Marketing, maintained and grew $9.2 million in financed insurance base for one of the nation's top ten insurance premium finance organizations.Secured regional commercial business with emphasis on relationship development for new clients, field underwriting for new and existing clients, installation and training for new satellite agency staff.

As private insurance agent, implemented "go to market" plan for above collaborative relationship, and achieved $85K in premium sales during first year.Initiated collaborative relationship with realtor and mortgage agency to provide "one-stop shopping" for residential real estate client needs.Increased agency productivity by 400% during inaugural year partnership. Consulted with clients to assess home, auto and life insurance needs, with attention to provision of products that most effectively met individual needs.Assumed management responsibility for sales and production personnel including staff development and individual goal setting. Adhered to appropriate industry regulatory requirements.

Responded to initial RFIs and prospected clients based on needs assessment, budget and urgency, assisting to qualify sales.Created personalized eMarketing demonstrations for prospective clients and stakeholders. Identified and developed organizational champion to drive sale throughout organization and continued to provide ongoing service needs. Attained 58% of personal sales goals by end of 1st quarter.

Assisted in initial sales call for stakeholder identification, relationship building and needs assessment, resulting in informative presentation build for technical closing of sales process.Secured new business with EDS, Inc., and Anderson Consulting as two largest customers and eventually established collaborative partnership. Created and presented technical presentation and resulting architectural installation plan for integrative tools for multiple applications including, but not limited to, MVS, UNIX, NT, SAP, PeopleSoft, MQ Series and Oracle. Achieved 110% of personal sales goal within initial year.

Prospected new clients for enterprise storage management software, designing presentations that met individualized stakeholder needs for technical closing of sales process. Technical presentations included displaying performance tools, storage management software and Y2K tools for MVS, UNIX (Sun, HP, AIX) and NT using TCIP / IP as primary protocol between agents. Developed and implemented training for new users.

Hired as a systems support analyst and provided user technical support for greater than 300 end-users in a multi-application network. Promoted to security analyst that led to the design of presentations for technical close of Firewall and Encryption services after prospecting new clients and needs assessments.Successfully functioned in a multifaceted role in user education. Developed/facilitated user workshops for Connect: Conceal & Connect: Firewall. Designed mobile training lab for use in offsite training & technical shows.