Steve G. Email & Phone Number

Exeter, England, United Kingdom

Exeter, England, United Kingdom

• Product Manager for the Met Office’s Transport Weather Manager, which delivers weather information to key decision makers in the UK strategic road network allowing for its safe operation.• Develop an understanding of the customer and user, and their needs, translating them into development work.• Own and prioritise a backlog of development work to drive the agreed benefits for customers and business.• Manage the relationship of Transport Weather Manger to other systems and products within the Met Office.• Lifecycle Transport Weather Manager through maturity to retirement, ensure all stakeholders are consulted and kept informed about changes to the product.• Support a Senior Product Manager during the initiation and research phases of a project to create a new platform the post processing of data created by the various Met Office weather models.

Exeter, United Kingdom

Director of a nationally recognised membership-led organisation; the organisation's strategic lead for communications and marketing I am responsible for two teams with a combined budget of 330k.Key Successes- Planned and implemented a combined service hub for students' on the University Of Exeter's second campus - St Luke's. This project include the management of a 80k capital project to provide a dedicated space; service design and delivery; supporting communications and marketing materials.- Implementation of new email platform to better deliver the organisations messages in a more segmented and targeted way addressing key customer concerns, whilst reducing staff workload. - Lead the quantitative and qualitative research programmes to deliver the organisations 2017-20 strategy. Subsequently planning and executing the launch of the strategy to customers and stakeholders.- Developed and oversaw the implementation of a new membership insights programme to provide better operational and strategic information to inform staff decision making.- Developed the organisations approach to the collection and use of "big data" providing insight into our customers and working towards a fully developed behaviour segmentation model for the organisation.In addition I executed the duties as the director of the organisation ensuring legal compliance, financial sustainability whilst safeguarding the experience for 19,000 student members.

Exeter

After the creation of the Communications and Marketing directorate within the organisation I was asked to join the directorate to support the newly appointed director with the development of a new 3 year strategy and take responsibility for the operational management and delivery of the marketing functions within the organisation. In this role I am responsible for a team of five and a departmental budget of over £200k. I also have operational responsibility for the management of the organisations website with a turnover of in excess of £500k. Other key responsibilities include;- Deliver high levels of brand recognition and affinity with the organisation, its core activates and commercial services.- Driving a strategic quality plan at the operational level, defining and implementing strategic indicatives to ensure success in the delivery of operational excellence.- The development of short and long term business, marketing and delivery plans to alight resources to meet organisation strategic objectives and customer needs and drive excellent operational results.- Building relationships with other teams, motivating, counselling and constructively dealing with people at all levels of the organisation to contribute to team, directorate and organisational aims and objectives.- Develop organisational effectiveness and impact through improved utilisation of membership insight from a structured programme of quantitative and qualitative research, CRM management information and other data sources. - Scope and develop the organisations predictive analytics work to deliver greater engagement in key services by members. As a result of this work I have been working with the University to scope a similar project to enable positive interventions with students, through the use of “Learning Analytics”.- Development of new commercial services and the foundation of a trading subsidiary

Exeter, United Kingdom

Delivering a number of guest lecturers to undergraduate and postgraduate students drawing on my professional marketing experience on topics such as organisational change through customer insight, social media, service delivery quality and customer/member engagement. I also supervise a number of Masters dissertations.

University Of Exeter

- No.1 in the new global sustainable business MBA rankings (Niche MBA Programmes Category, Corporate Knights, 2013)- 2nd in the UK and 9th in Europe in the Beyond Grey Pinstripes Rankings (2011) - 2nd in the UK in the Aspen Institute Global MBA Rankings (2011)A unique MBA programme delivered in partnership with the WWF and 11 other corporate partners including Coca-Cola, IBM and Thompson Reuters.The One Planet MBA programme develops skills in core business disciplines whilst simultaneously developing leaders capable of running organisations in a rapidly changing, culturally diverse and resource constrained world.As part of the course I conducted a number of research or consultancy projects for clients such as; The Met Office, Innovation in communicating seasonal and long-range weather forecasting; The Engineering and Physical Sciences Research Council (EPSRC) Sustainable Innovation Management at the EPSRC; The Ivy Project Growing the Ivy Project – Recruiting New Trustees. Dissertation focused on analyzing the similarities between Lean Manufacturing and Sustainability at an organizational level and lessons that can be applied from Lean implementation to implementing sustainability.

Exeter

Responsible for the development and delivery of an integrated alumni relations programme for the largest college in the university. Working closely with the central Development and Alumni Relations team and other key business partners to build strong relationships, events and communications based on target market research and demand.- Establish the role of alumni relations in the newly formed college structure.- Develop and implement the college’s alumni strategy to reflect the broader college and university strategic aims.- Develop a programme of alumni activity that contributes to the strategic aims of the college and university and adds the student and alumni experience.- Grow the alumni volunteering programme within the college ensuring that they align closely with the colleges education and research agendas.- Grow the college’s alumni online presence through the use of appropriate tools and channels. - Ensure that alumni activity is appropriately recorded in Raisers Edge Database.- Assist colleagues in the identification and cultivation of alumni who might wish to give to the university.

Exeter, Devon

External trustees assume non-executive director role within the organisation responsible for:- Risk management- Financial sustainability- Legal compliance- The organisations strategic directionIn addition to these responsibilities, trustees are responsible for holding the Chief Executive and senior managers to account and contribute their own experiences and expertise to shaping the Guilds activities. Additionally I sit on the Guild Strategic Development Fund panel, responsible for the allocation of a fund developed to support innovation and collaboration between staff and officers whilst helping the Guild to deliver its mission and vision.

London, United Kingdom

Working within a small team to develop and deliver new products and membership benefits through a development process from initial market research, product development, launch and evaluation. This required the development and implementation of an appropriate market research programme to identify market needs and how best to meet these either through in-house product development or third party products. I also undertook research to evaluate the impact and value of existing membership benefits, and overall satisfaction with the organisation.Data was collected through focus groups, structured and semi structured interviews, survey tools and secondary research.

London, United Kingdom

A yearlong placement scheme working in the associations Press Office, Medical Students and Junior Doctors Committee, Science and Education Department, Northern Ireland Office and Proposition Development. During the placements I worked on NHS Student Funding Reform, a major contribution to a GMC document: Gateways to the Profession – Advising medical schools: encouraging disabled students, A rewrite of the associations public web guide to scanning and screening as diagnostic tools. I also worked with the associations Health Economics and Policy Research Unit on a number of projects to investigate the impact of training changes (MMC/MTAS) on their careers, health and wellbeing and their career progress

Exeter, United Kingdom

One of six students elected, full time, to the executive board of a member-led organisation representing over 15,000 full and part time students at the University. It provides social, recreational, representative, advocacy, campaigning and support services. I held a diverse brief overseeing the Guilds’ student activates, volunteering unit, media functions and executive responsibility for the Guild’s trading operations, with a turnover of c. £2.5m.- Commenced a significant strategic organisational review to ensure that the Guild was fit for purpose and ready for impending legislative changes. Outcomes from the report led to a comprehensive restructure leaving the Guild better able to respond to the needs of its members, in a financially sustainable way.- Drove improvement within all areas of the organisation through the development of key performance indicators, monitoring and evolution against agreed targets resulting in improvements in service quality. - Responsible for contributing to strategic planning and organisational direction and scope.- Handled national and local press enquires relating to a number of high profile events, ensuring reputational risk was adequately managed- Successfully established new marketing channels, including development of marketing policy exploiting the opportunities provided by new media, social and viral marketing and improved member engagement.- Dealing with the Guilds and University’s legal teams whilst both were subject to judicial review.

Master Of Business Administration (Mba), Business Administration And Management, General, Merit

Unique MBA programme working in partnership with the WWF combining traditional business topics with emerging economic, environmental.

Bsc, Geography, 2:2

Activities and Societies: Sailing Club Captain, Community Action Summer Adventures Volunteer, Debating SocietySpecialising in Hydrology.