Simon Henry Email & Phone Number

Gloucester, Gb

Cirencester

Collaborated with cross-functional teams to design, implement, and support desktop solutions.Conducted hardware and software troubleshooting, ensuring minimal downtime and optimal system efficiency.Administered desktop operating systems, ensuring security and compliance standards.Managed Active Directory user accounts, group policies, and security settings.Coordinated desktop hardware and software upgrades with minimal disruption to end-users.Provided end-user support through ticketing systems and offered training for user proficiency.Managed 365 and Azure systems to assist with Email and account issues

Cirencester

Droitwich

Although initially starting out supporting the Vax call centre covering a mixed environment of XP and windows 7, my role has expanded to cover the wider UK business as part of a small team of 4. This includes supporting 300 staff. I currently support the Windows 2012R2 Domain, spread across multiple sites running on Multiple Virtual Xen hardware. I support, decommission, administration migrating and creation of multiple servers. These include AD standards such as DNS and DHCP, Our 365 Exchange platform as well as specialist supplication servers. Upgrading PCs and laptops to a minimum of windows 7. I also update, roll out and maintain Xendesktop builds covering over 100 staff. I also provide first line and troubleshooting support for all non-web and development applications and systems including MS Dynamics, our XenApp Environment, company Landlines, Mobiles and the Cisco Meraki Wireless system.

My role consists of delivering efficient first line helpdesk support in an ITIL environment to government and private sector companies. This requires a wide range of knowledge of desktop hardware, COTS and bespoke software applications. My key role is to support other staff members at multiple sites via telephone and email, delivering first time fixes via remote systems using Dameware, RDP and LANdesk. My role also requires me to process helpdesk calls via a help desk system using Assyst and Amdocs CRM system, to support service level agreements. I am also responsible as part of a team for other tasks including queue management, hardware procurement, SLA monitoring and liaising with external teams and customers. I am also required to work from home regularly being ‘on call’.

My key roles whilst working for Evesham Technology, one of the UK’s largest computer manufacturers, was to diagnose and resolve technical issues on consumer systems over the telephone. As well as this, I was required to troubleshoot and repair all hardware that was returned to base under warranty. The majority of hardware consisted of desktop and laptop computers that were delivered from the factory. My key achievements during my time at the company were to win the performance competition for two months in a row. I was also invited back as the only contractor; to assist with the administration process once the company

Stonehouse, Gloucestershire

Onomedical is a leader in critical medical care products. I was tasked with selecting medical goods from a computerised warehouse ordering system and, packing and measuring them for shipping. Whilst with the Company, I redesigned and implemented the storage system making the process of picking faster and more efficient.

Stroud

My role during my time with Imperial Technology was to collect redundant business computer systems from the company’s secure sites, inspect the hardware then refurbish and test the hardware ready for resale.

Stroud

Phone Power Ltd was a support company for ex-Time computing customers working on behalf of their credit company. My role involved responding to customers’ telephone queries when having problems on their PCs. Problem solving was often undertaken with little or no knowledge of the system(s) the customer was using. I found this to be an opportunity to stretch my logic and deliver a satisfactory solution using my technical knowledge.

Education record

Education record