Steven H.'s Location
London Area, United Kingdom, United Kingdom
Steven H.'s Contact Details
Steven H. work email
- Valid
- Valid
Steven H. personal email
n/a
About Steven H.
Steven H. is a Customer Experience Director at Homie. He possess expertise in customer service, teamwork, management, time management, team leadership and 27 more skills. Colleagues describe him as "Passionate for delivering great service. Thinks out the box to find solutions"
Steven H.'s Current Company Details
Steven H. Work Experience Details
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Customer Experience DirectorHomieLondon, England, Gb
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Senior Sales ManagerDominus Jun 2024 - PresentGreater London, England, United Kingdom -
Uk Senior Sales ManagerGreystar (International) Dec 2022 - May 2024London, England, United Kingdom -
Central Sales ManagerGreystar Europe Aug 2019 - Dec 2022London, United KingdomLeading the Central Sales team for the Chapter and Canvas UK PBSA brands of Greystar
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Customer Services ManagerHamptons International Mar 2018 - Aug 2019LondonI worked on building the Hamptons International 24/7 offering. This involved working on creating a work schedule, expanding from our previous 13 hour offering, to availability 24/7. I also recruited 5 new employees for the role, and discussed changing hours with the rest of the team to accommodate the change.The response was positive, and we launched on the 30th April.I now manage a team of 15 across all hours. Responsibilities the same as Customer Services Team Leader.During this period I have developed our Salesforce instance, including Propertybase to make it fit for purpose within our department. This includes creating new "applications" for our International and New Homes team. I also used Pardot while we tested it out for our department.I worked with our Conveyancing and Surveying department to work and deploy their Webchat offering. -
Customer Service Team LeaderHamptons International Sep 2017 - Feb 2018London, Greater London, United Kingdom10 months into my role as Clients Services Consultant I successfully applied for the Customer Services Team Leader role. I managed 11 people across 13 hours a day and weekends, The Customer Service department managed the Hamptons (UK site) webchat platform, along with the Out of Hours duties where office phones would divert to my team to handle after branches close.As the months passed, we took on board the Hamptons (International site), Alan de Maid & Hetheringtons webchat. We also became the Countrywide campaign hub, handling the entries for the Complete Property Services Campaign that all brands under Countrywide were running.Team Leader responsibilities included;- Holding 121 meetings every month- Performance Management- Motivate & Inspire team- Recruitment, Training & Development- Reporting to senior level management- Prioritise workload
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Client Services ConsultantHamptons International Oct 2016 - Aug 2017London, United KingdomThe role of client services consultant involved contacting former and existing clients, to both build a pipeline and generate revenue for the business. I covered the following country offices - Tunbridge Wells, Haywards Heath, Guildford & GodalmingRECRUITMENT:- I interviewed candidates applying to join the Countrywide Client Services Department, for both first and final stage interviews.- Assisted at multiple Hamptons Client Services Recruitment evenings.TRAINING- Involved in training new members of staff as well as existing consultants in both Client and Customer Services.
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Section Co-OrdinatorMarks And Spencer Jan 2014 - Oct 2016Bangor, GwyneddThis role involves prioritising & coordinating tasks across 3 business units (Food, General Merchandise & Operations) across the store. Also liaising with management and other customer assistants. It also involves staffing the store on a weekly basis, and organising roster boards for the day. Along with Store Operations duties, I am a store keyholder and also on the call out list should equipment failure, fire or burglary take place outside of trading hours. My position also required me to train staff and develop them in different areas of the store and lead them to be a strong and motivated individuals. -
Customer AssistantMarks And Spencer Sep 2011 - Jan 2014Bangor, GwyneddI began as a temporary customer assistant over the Christmas period. My role involved ensuring shelves were full allowing for product availability, operating checkouts and money handling, and maintaining store standards. I was required to work to the values expected at an M&S store, and during almost 3 years in the role, managed to build a strong working relationship between customers and staff both in my store, and others. I also upskilled myself on other areas of the store including in store bakery leading to a 25% increase on sales. I also worked as part of the stock control team to ensure stock availability and accuracy.
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Sales Advisor & Cash Office AssistantNext Retail Ltd Jul 2009 - Nov 2012Bangor, GwyneddBegan as a sales advisor for the Next sale, and shortly after became a permanent member of the Next team. Duties included till operation, restocking and also setting standards on the shop floor. After a short hiatus following joining M&S, I rejoined Next as a Cash Office Assistant position. This involved removal of tills before the store was locked, cash counting, balancing & store reconciliation. Also processing orders from the Next Directory and assisting with any till based issues.
Steven H. Skills
Customer Service
Teamwork
Management
Time Management
Team Leadership
Retail
Microsoft Excel
Retail Sales
Visual Merchandising
Merchandising
Bakery
Loss Prevention
Store Management
Store Operations
Microsoft Powerpoint
Presentation Skills
Communication
Operations Management
Microsoft Dynamics Crm
Recruiting
Microsoft Office
Presentation Design
Salesforce
Propertybase
Salesforce.com Administration
Salesforce.com Implementation
Pardot
Microsoft Dynamics
Project Management
Warehouse Operations
It Operations
Project Delivery
Steven H. Education Details
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Ysgol TryfanHigh School
Frequently Asked Questions about Steven H.
What company does Steven H. work for?
Steven H. works for Homie
What is Steven H.'s role at the current company?
Steven H.'s current role is Customer Experience Director.
What is Steven H.'s email address?
Steven H.'s email address is st****@****cer.com
What schools did Steven H. attend?
Steven H. attended Ysgol Tryfan.
What are some of Steven H.'s interests?
Steven H. has interest in Social Services, Civil Rights And Social Action, Politics, Education, Environment, Poverty Alleviation, Science And Technology, Human Rights, Health.
What skills is Steven H. known for?
Steven H. has skills like Customer Service, Teamwork, Management, Time Management, Team Leadership, Retail, Microsoft Excel, Retail Sales, Visual Merchandising, Merchandising, Bakery, Loss Prevention.
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