Steven H. Email & Phone Number

London, England, Gb

Greater London, England, United Kingdom

London, England, United Kingdom

London, United Kingdom

Leading the Central Sales team for the Chapter and Canvas UK PBSA brands of Greystar

London

I worked on building the Hamptons International 24/7 offering. This involved working on creating a work schedule, expanding from our previous 13 hour offering, to availability 24/7. I also recruited 5 new employees for the role, and discussed changing hours with the rest of the team to accommodate the change.The response was positive, and we launched on the 30th April.I now manage a team of 15 across all hours. Responsibilities the same as Customer Services Team Leader.During this period I have developed our Salesforce instance, including Propertybase to make it fit for purpose within our department. This includes creating new "applications" for our International and New Homes team. I also used Pardot while we tested it out for our department.I worked with our Conveyancing and Surveying department to work and deploy their Webchat offering.

London, Greater London, United Kingdom

10 months into my role as Clients Services Consultant I successfully applied for the Customer Services Team Leader role. I managed 11 people across 13 hours a day and weekends, The Customer Service department managed the Hamptons (UK site) webchat platform, along with the Out of Hours duties where office phones would divert to my team to handle after branches close.As the months passed, we took on board the Hamptons (International site), Alan de Maid & Hetheringtons webchat. We also became the Countrywide campaign hub, handling the entries for the Complete Property Services Campaign that all brands under Countrywide were running.Team Leader responsibilities included;- Holding 121 meetings every month- Performance Management- Motivate & Inspire team- Recruitment, Training & Development- Reporting to senior level management- Prioritise workload

London, United Kingdom

The role of client services consultant involved contacting former and existing clients, to both build a pipeline and generate revenue for the business. I covered the following country offices - Tunbridge Wells, Haywards Heath, Guildford & GodalmingRECRUITMENT:- I interviewed candidates applying to join the Countrywide Client Services Department, for both first and final stage interviews.- Assisted at multiple Hamptons Client Services Recruitment evenings.TRAINING- Involved in training new members of staff as well as existing consultants in both Client and Customer Services.

Bangor, Gwynedd

This role involves prioritising & coordinating tasks across 3 business units (Food, General Merchandise & Operations) across the store. Also liaising with management and other customer assistants. It also involves staffing the store on a weekly basis, and organising roster boards for the day. Along with Store Operations duties, I am a store keyholder and also on the call out list should equipment failure, fire or burglary take place outside of trading hours. My position also required me to train staff and develop them in different areas of the store and lead them to be a strong and motivated individuals.

Bangor, Gwynedd

I began as a temporary customer assistant over the Christmas period. My role involved ensuring shelves were full allowing for product availability, operating checkouts and money handling, and maintaining store standards. I was required to work to the values expected at an M&S store, and during almost 3 years in the role, managed to build a strong working relationship between customers and staff both in my store, and others. I also upskilled myself on other areas of the store including in store bakery leading to a 25% increase on sales. I also worked as part of the stock control team to ensure stock availability and accuracy.

Bangor, Gwynedd

Began as a sales advisor for the Next sale, and shortly after became a permanent member of the Next team. Duties included till operation, restocking and also setting standards on the shop floor. After a short hiatus following joining M&S, I rejoined Next as a Cash Office Assistant position. This involved removal of tills before the store was locked, cash counting, balancing & store reconciliation. Also processing orders from the Next Directory and assisting with any till based issues.