Jinali Shah Email & Phone Number

Toronto, Ontario, Canada

• Leveraged CRM tools (Salesforce) and processed complex transactions of a diverse database of 500+ clients, achieving an outstanding 89% client retention rate.
• Developed and implemented new customer reporting and onboarding documentation for internal functions, reducing the end-to-end processing time of standard new clients by 75%
• Managed a daily average of 60 inbound calls, orchestrating courteous service and effective issue resolution, thereby cultivating strong customer relationships and a substantial 25% decrease in recurring issues.
• Leveraged customer service skills and IT Service Management tools for efficient issue tracking and resolution, reducing response times by 25%.
• Developed and executed customer retention programs, yielding impressive results with a remarkable 25% reduction in churn rates, showcasing the ability to retain valuable clients.

North York, Ontario, Canada

Ahmedabad Area, India

• Managed business requirements, ensuring alignment with user needs, which led to a 15% improvement in user acceptance testing (UAT) satisfaction scores.
• Utilized Tableau and QlikView for data visualization, enhancing data accuracy while maintaining SLA standards and reducing data error rates by 20%.
• Designed and maintained Key Performance Indicator (KPI) dashboards and stories using SQL, Power BI, identifying trends and recommendations, increasing end-to-end business processes efficiency by 25%.
• Worked collaboratively with cross-functional teams to deliver strategic solutions, leading to a 25% enhancement in deployments accuracy and a 30% increase in proposal submissions.
• Employed financial modelling and analytics to create business strategies, contributing to a 15% increase in revenue and enabling the company to penetrate new markets.

Ahmedabad, Gujarat, India

• Spearheaded retail sales growth strategies, directly contributing to a significant 10% monthly increase in sales revenue, elevating the company's market presence.
• Executed requirements analysis for business data-driven strategies, leading to the implementation of digital marketing campaigns resulting in a 25% increase in online customer acquisition.
• Delivered persuasive sales presentations, contributing to a 30% improvement in successful sales closures and a 15% increase in average deal size.
• Fortified Salesforce.com for sales operations, achieving a 30% improvement in sales pipeline visibility and 25% better sales forecasting accuracy.
• Pioneered customer engagement strategies, thereby fostering a 15% growth in referral business and further strengthening client relationships.

Ahmedabad Area, India

Postgraduate Degree, Research And Analytics

Bachelor Of Science (B.Sc) In Computer Application & Information Technology, Information Technology

Activities and Societies: Decoration Head in Event named Technomantra in year of 2017