Steve L. Email & Phone Number

Charleston, South Carolina Metropolitan Area

• Formulates and implements strategy for learning and development initiatives supporting North American (NA)• Asses challenges and builds performance solutions for Operations Associate Onboarding/Training while leading the development and training of best practices and standards. • Enables solution implementation across the NA network driving the execution of solutions within operations. • Is responsible for improving Safety, Quality, and performance results, with a focus on both associate performance and training and leader onboarding and development. • Aligns all associate programs and processes with all networks towards standardization and scalability.

• Leads and supervises a team of Area Managers and 100-300 hourly associates in operations within the Fulfillment Center.• Responsible for the overall safety, quality and performance and customer experience of the shift.• Carries out supervisory responsibilities in accordance with the organization’s policies and procedures.• Accountable for meeting and exceeding operational goals.• Performs strategic planning and forecasting; appraise performance; reward and discipline employees; resolve problems; and address staffing needs.• Mentors, trains and develops teammates for career progression and learning• Displays ability to develop and share best practices across the shifts and network.

Contract Leadership Instructor delivering Virtual Instruction for Leadership Course to over 700 students annually. Lessons are focused on the development of leaders through effective communication, leadership resources, conflict management, leadership engagement, continued process improvement, manpower management and development of high reliability organizations.Increases student learning through progressive curriculum, learning strategies and environments, and moderating of student Learning Management Systems (LMS). Designs and develops online distance learning course using LMS delivering course globally.

Wright Patterson

Managed enlisted clinical matters for the Medical Operations Division/Directorate, Office of the Command Surgeon, HQ Air Force Materials Command (AFMC). Led as the senior medical technician (4N) for 9 facilities including MTFs and Geographically Separated Units. Teamed with other functional communities within the command to incorporate real-life medical treatment scenarios and currency training into an Expeditionary Skills Training Course; training better-prepared members for deployment requirements. Served as a voting member on the Air Force Medical Services Technician Enlisted Board of Directors.

Advised the Commander and other key members of senior leadership on financial planning, budgeting, priorities, and policy matters.Served as the senior management liaison to junior members of the unit; effectively communicate and present critical matters at select cross-functional and inter-organizational meetings.Contributed to the development of strategic goals and objectives as well as the overall management of the organization.Maintained continuous lines of communication, keeping the Commander informed of all critical issues.Represented the organization externally, as necessary.Oversaw, directed, and organized the work of the operations teams.Promoted a culture of high performance and continuous improvement that values learning and a commitment to quality.Ensured staff members receive timely and appropriate training and development.Established and monitored staff performance and development goals, assign accountabilities, set objectives, establish priorities, conduct annual performance appraisals, and ensure appropriate level of recognition.Mentored and developed staff using a supportive and collaborative approach: assign accountabilities; set objectives; establish priorities; and monitor and evaluate results.Upgraded and implemented an appropriate system of policies, internal controls, standards, and procedures.Provided analytical support to organizational internal management team including development of internal management capabilities.

Advisor on personnel actions, health of the organization, and morale of the members.Develops organizational strategies by identifying and human resources issues; contributing information, analysis, and recommendations to organization strategic thinking and direction.Implements human resources strategies by establishing department accountabilities, including staffing, processing, training and development, records management, safety and health, career progression planning, employee relations and retention, and labor relations.Manages human resources operations by mentoring, coaching, counseling, and disciplining staff; planning, monitoring, appraising, and reviewing staff job contributions; resolving problems; implementing change.Develops human resources operations strategies by estimating, forecasting, and anticipating requirements, trends, and variances; developing action plans; measuring and analyzing results; initiating corrective actions; minimizing the impact.Accomplishes special project results by identifying and clarifying issues and priorities; communicating and coordinating requirements; expediting fulfillment; evaluating milestone accomplishments; evaluating optional courses of action; changing assumptions and direction.Supports management by providing human resources advice, counsel, and decisions.Guides management and employee actions by researching, developing, writing, and updating policies, procedures, methods, and guidelines; communicating and enforcing organization values.Enhances department and organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.

Led clinical operations for 3 physician extenders delivering for over 18K annual visitsOversaw emergency response capabilities of 3 locations providing stand-by response and delivering Advanced Life Support during crisis responseEnsured compliance with healthcare requirements to include policies and proceduresInstructed Emergency Medical Technician Course, Basic Life Support, and Self-Aid Buddy Care

To include Emergency Medial Technician

Master Of Arts (M.A.), Organizational Development

Bachelor Of Science (Bs), Health/Health Care Administration/Management, Cum Laude

Associate Of Science (A.S.), Human Resources Management

Associate Of Arts And Sciences (Aas), Allied Health Sciences