Sudheesh Mathew Email & Phone Number

Abu Dhabi, United Arab Emirates

India

Bangalore

Currently working with PernixData Inc. One of the premier organizations that specializes in server side caching that enables performance acceleration for vSphere platforms.Worked for PernixData support as a TSE. Covering first level of support till level three and escalations.

Bangalore

Handle technical issues with various severity where issues range from a general consultation query to a production down scenario.Handled issues related to virtual machine administration, vSphere vMotion, High Availability, DRS, FT etc.Have helped with issues related to performance fine tuning and best practices.Handled complex issues with Vmware view administration, desktop access/provisioning etc.Have helped with failed installation/upgrade issues for vCenter server, ESXi as well as vCenter server Heartbeat.Performed a lot of log analysis that helped understand the products immensely.Been part of conference calls where multiple vendors are involved to isolate issues.Have assisted peers as well as new joinees with issues.Also responsible for mentoring the new joinees.

Bangalore

Responsible for creation of vDisks in IBM SVC, LUNS in EMC Clariion and volumes in Dell EqualLogic Group Manager and the allocation of the same to the host.Initiation and monitoring of metro mirror/flashcopies in IBM SVC and Snapview and MirrorView in EMC Clariion.Monitoring any disk failure alerts and coordination with the remote team for the replacement of the same at the event of a failure.Troubleshooting storage related issues from both the array as well as the host side.Administration of new backup clients in TSM Server, HPDP, Networker and MS DPM.Installation of the TSM, HPDP, Networker and DPM backup clients on the host. Setting up the backup schedules as well as policies for new backup client nodes.Troubleshooting failed\missed backups on a daily basis and rerunning the same within the permissible window.TSM database management and backup media (tapes) management\rotation.Involved in monthly backup and storage reporting.Restoration of user requested data (file system, Microsoft Exchange and SQL database).

Bangalore

Installation, troubleshooting and configuration of EMC DiskXtender and DiskXtender for NAS on Windows Server systems, where the secondary storage can be Celerra, Centera, Clariion, tape libraries (jukeboxes) etc.Configuring hardware and drives in the MediaStor application and management of the library including a complete inventory of shelves, mounting\dismounting media.Providing recommendation to customers about SCSI cards\type\IO speed\SCSI\Fiber Channel interface.Have dealt with Plasmon\HP Jukeboxes and Tape libraries in connection with above application.Use of Celerra control station to configure file systems, CIFS servers, CIFS shares. Use of putty to connect to the Celerra and review data mover logs and basic troubleshooting.Configuring Celerra hosts in DX NAS application to be used for archival using DHSM. Setting up policies to archive data from Celerra sources to different destinations including Centera, Celerra, and local Windows shares.Involved in usage of various EMC tools for real time troubleshooting of DL\DU issues.Have used Windows tools like Procmon, Poolmon, Regmon, netmon, wireshark, Adplus to troubleshoot compatibility\performance issues with the application.