Sjoerd Staats Email & Phone Number

Incident and Change managementCertificate administration and renewalsSupport PO and BD

Amsterdam En Omgeving

End-to-end responsible functional and technical support 2nd Service requests regarding electronic banking productsCoordinating and communication in disruptions of Electronic Banking channels and transaction trafficProviding and assessing Business and Client Acceptance Testing for Process & Software improvementsProvide training for (new) clients and users

Amsterdam En Omgeving, Nederland

Setup and maintenance Liquidity contractsExternal representative in the field of Cash Pooling.Implement improvement ideas in collaboration with Business Developers.Client acceptance for new accounts in foreign network Optimizing both Management Information, directly managing the departmentMigration – Onboarding RBS. The migration process from RBS accounts to the ABN AMRO. Implementation and maintenance of Electronic Banking

Amsterdam En Omgeving, Nederland

Informing and advising in the field of foreign payment transactionsRBS K.Y.C., updating PBA customer profile data.Billing, bringing outstanding invoices from ABN AMRO customers into scope, approaching customers and ensuring their settlementImproving cooperation between the various departments within ICCS

Providing training and support to customers for using Electronic Banking for multiple segmentsPayment traffic investigations

Velserbroek

Direct contact with clientsManaging the supervisorsOrdering and entering call filesInvoicing for the various projectsExporting and analyzing processed data

Heemstede

Manage and train agentsGuidance SupervisorsSetting up recruitment campaigns