Samantha Johnson Email & Phone Number

Tampa/St. Petersburg, Florida Area

· Act as the pre-arrival point of contact for group meeting planners with regard to room block management, billing, and concessions· Manage room blocks for an average of 30 groups at a time primarily at Disney’s Yacht & Beach Club Resort and Boardwalk Inn· Assist Convention line of business while supporting multiple departments including Event Services, Sales, and Resort Operations· Collaborate with leaders and department training team to optimize in-bound cast member training program

· Provided support for groups, conventions, weddings, and sports teams visiting Walt Disney World via in-bound calls and electronic requests· Demonstrated excellent Guest Service by linking positive recommendations of Walt Disney World Resort products to Guests’ needs· Proven technical ability through utilization of six unique systems to create unforgettable Walt Disney World experiences for guests through a focus on ticket sales and other up-sell opportunities such as pre/post night stays, dining, and recreation

Celebration Fl

Partner with multiple departments to provide logistic and strategic support for numerous travel agent group training events on Walt Disney World, Disneyland, Adventures by Disney, Disney Cruise Line, and Aulani product offerings· Implement strategy of sales department with internal partners for Agent Education Programs and assist onsite with training and site inspections at the Walt Disney World Resort Hotels and DCL· Conduct research and analytics for ad-hoc projects to support the sales team

Celebration Fl

Primary contact for front line ticket sales representatives in the Central Florida tourist market· Develop and maintain relationships with targeted Guest Service companies such as Expedia Local Expert and Good Neighbor Hotels to facilitate and expand sales and training opportunities· Focus on marketing and sales strategies to influence and increase ticket sales

Master'S Degree, Tourism And Hospitality Management

Minor, Business Administration

Bachelor'S Degree, Tourism And Hospitality Management

Education record