Sean Johnson Email & Phone Number

Phoenix, Arizona, United States

Scottsdale

Scottsdale Arizona

Make outbound calls to prospective candidates regarding opportunities with healthcare employersScreen and pre-qualify quality candidates via phone to ensure they meet the minimum position requirements.Verify and update qualifying information for prescreened candidates.Interview candidates face to face prior to presenting them to clients.Create and maintain documentation of quality candidates for future opportunities.

Scottsdale Arizona

Promoted to Operations Manager October 2007 after 1 year as Call center supervisor. Reduce Loan Value certificate requests over 30 days from 17% to 2.6% thereby increasing volume and profit and decreasing cost. Increased efficiency by cross training, I was able to to stream line loan origination process and improve service levels.Implemented team bonus program increasing competition, productivity, while reducing churn.Developed Mailer program to increase inbound calls by 47%.Recruited and trained new sales team that had a one call close rate of 73%, resulting in promotion to operations. Created and delivered training materials for referral marketing partner call centers. Focus on quality, product knowledge and customer service skills. Develop customer referral bonus that increased contacts by additional 30%. Establish and develop goals, spiffs, and team building activities to reduce employee turnover.Set a goal with processing team to process over $275,000,000 (fy07) in Loans to receive a $1000 bonus per person. Team processed $314,000,000 earning the entire company a $1000 per person bonus

Start Landscaping business from the "ground up". Develop Client relations focusing on business development. Work with developers and individual homeowners to address issues or concerns. Sell Landscape construction to new customers..

Grow employee base from 4- 35 employees, and increase annual gross sales from < $500,000 to >$2 million dollars.Maintain average net profit of 18%. Maintain existing relationships with developers to ensure preferred status. Develop new relationships with builders to earn referral business from that builders home buyers.Design/ build whole subdivisions to high end custom residential homes. Administer contracts, Train and hire sales team Develop and institute safety program. Schedule all projects; perform site inspections, and final inspection with customer.Manage purchase orders for materials and equipment. Meet with customers to resolve issues.

Phoenix, Arizona Area

Choice Wireless Call Center Manager 04/96-02/02Phoenix, Arizona - Grants, New MexicoPromoted to Sales Manager in 6 months, Call Center manager in 13 months.Outbound Call Center B2B calling out of Yellow pages selling Cellular Phone Service.Top sales person in 3 months.Presidents clubMoved to larger call center. Recruit and train sales staffOpen call center in the New Mexico Womens Correctiona FacilityRecruit and Train inmates who had o previous experience with Computers or sales. Work with Prison staff regarding Job skills training for inmates that were in a pre release status. Recognized by Federal Bureau of Prisons for only program of its kind without Fraud. Inmates achieved a close average of 31%.

Worked with new and high end customers to establish service or add additional servicesOnly 12 reps from 14 states qualified for this position. Consistently in top 4% in Sales and Customer satisfactionTook customer service conflict resolution escalation calls