Shanea J. Email & Phone Number

Skilled professional with a passion for Service Delivery Management. I thrive on building strong connections with clients, tackling projects head-on, and diving into data to uncover insights. I love finding better ways to do things and helping teams grow along the way.

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  Service Delivery Manager

  Rxsense

  Feb 2020 - Present

  • Manage the complete client relationship lifecycle, while also serving as the primary contact for managing daily service and support requests from the business.• Conduct comprehensive contract reviews and actively participate in PBM contract negotiations.• Facilitate successful implementation efforts for benefit design, for both new and existing clients, ensuring precise setup within SaaS software and other applications to seamlessly integrate.• Design and manage bespoke formularies for PBM clients, utilizing software solutions to optimize medication coverage, resulting in enhanced patient outcomes.• Develop and deliver comprehensive training plans and documentation for both new hires, existing employees, and clients, ensuring consistent skill development and knowledge enhancement.• Utilize advanced analytical skills to conduct comprehensive analyses of benefit designs, including verification of accuracy, assessment of client utilization trends, and identification of key findings within pharmacy claim data using internal cloud-based analytics applications.• Demonstrate proficiency in swiftly resolving independently and collaboratively owned tasks.