Organization : Tata Consultancy Services Ltd.Present projectDomain : ManufacturingTeam Size : 8Tools Used : SQL, SAP, WebsphereDuration : Feb 2020 to till dateDescription : We are in maintenance phase of this project. We create test cases for CR’s, SR’s & small size projects such as extraction of data, creating new companies, merge companies, carving out old companies, moving companies to next gen tool etc. I have introduced Selenium Automation with TestNG framework in the project for extraction project & for regression testing. Roles : Communicate with client/dev for understanding requirements. Prepare and execute test cases, Support during prod build. Leading and handling testing activities right from requirement analysis, test case writing, test case execution, which includes Functional testing and E2E testing of application. Domain : Heavy IndustriesTools Used : Service now, MS Exchange Server, PeopleSoft Duration : Feb 2019 – Jan 2020Roles : Responsible for providing L2 support to Client. Communicate with dev team for Various issues & vulnerabilities reported by users for different applications, logging service now tickets & follow-ups, creating new user accounts in MS exchange server, syncing PeopleSoft data etc.Domain : Airlines (TTH)Tools Used : Switchfly: Travel e-commerce, loyalty and packaging solutionsDuration : July 2017 – Jan 2019Roles : Performed for exploratory testing of Switchfly application. Testing the data in UAT & perform prod builds. Uploading data to prod website.

Implant in Whirlpool of India Ltd. PuneDomestic & International ticket issuance & re-issuance.Visa & Travel insurance processing.Arrangement of international calling cards for various countries for client.Keeping track record of monthly sales and generation of MIS report for client & submission on timelybasis.Collaborated with client, vendors & company to ensure delivery of efficient, high-quality service.Enhanced company reputation by providing high end customer satisfaction.Consistently received positive feedback from guests on performance reviews.GDS : Amadeus & Galileo.

Designated as travel consultant in reservations departmentManaged walk-in & corporate CustomersCorresponded with African branches for issuance & re-issuance of air tickets from different locations forbetter deal & margins.Reviewed & monitored Air ticket issuance, re-issuance, refunds, QC of already issued tickets, ADM's forAfrican branches of company.GDS : Amadeus, Galileo & BSP portal.

Domestic & International ticket issuance & re-issuance.Visa & Travel insurance processing.Arranged travel accommodations for groups, couples, executives and special needs clients.Organized memorable and exquisite itineraries / vacations for high-level clients and business executives.Responded to clients' questions, issues, and complaints in timely manner and found appropriate solutions when needed.Asked open-ended questions to better ascertain client needs and determine best travel offerings.Developed a loyal clientele base due to excellent listening and research skills and a keen understanding oftravel budgets.