My team provided a comprehensive suite of IT services, including Help Desk, Security Solutions, and WAN and VoIP Communications, with a dedicated team of 120 professionals, including technical support analysts across Tier 1, 2, and 3, data protection and data center engineers, networking and cybersecurity specialists, virtual CIOs, and VoIP communications experts.

Directed a comprehensive portfolio of IT functions, including support services for 8K corporate and franchise staff, infrastructure management, architectural planning, software development, project management, information security, quality assurance, database operations, and business intelligence. Steered end-to-end aspects of an IT organization with 150 dedicated professionals while overseeing an annual budget of $20M.Liberty Tax is a franchise organization with over 2500 stores across the US and Canada. Approximately 1500 franchisees are viewed as the primary customers of the information technology systems created, updated and maintained by the Information Technology organization.

OnCall Telecom is a national telecom solutions provider that works with companies of all sizes. Our decades of experience with voice and data carriers allow us to match providers' strengths to clients' needs. We also partner with IT and PBX service providers across the nation to help them provide telecom services as well as the hardware services they presently offer. OnCall Telecom has relationships with over forty major telecom providers nationwide allowing our customers to maintain consistent single point of contact with professionals who know their business goals as well as their telecom needs. This allows our customers to select the best services at the best prices from several telecom providers without the hassle of working with multiple points of contact within each major service provider.

As the acting CIO, I was tasked with creating a software development team, whose mission was to create a unique bank system designed to serve all 3,000 Liberty Tax franchises across the US. The bank systems goals were to be able to manage over 20,000 customer requests for refund anticipation loans, and other tax related products, for the 2009 tax year.

As the first CIO in Landmark Publishing, I built a professional IT organization from the ground up. While maintaining about 15% of the original workforce, we created a high performing, professional organization. The important outcome is that the technical infrastructure in place is highly available and reliable, making the employees more efficient in their roles. We have successfully reduced the cost of IT significantly over the years, allowing us to make needed investments without much year over year budget increases. Focusing on our external customers, we have established many self-serve interfaces to our company that reduces much of the complexity while providing an engaging experience. Many of our innovative approaches have been highlighted in our industry as ground breaking and valuable.Specialties: Building high performing teams, partnering with business leaders and customers, creating a culture of innovation, creating a vision and strategic plan that resonates with IT employees and business leaders, process improvement and architecture.In 1999, I created the new Information Technology department and positioned it to be a catalyst for helping move the company’s strategic plans into the 21st century. This organization managed technology for over 1600 employees, including the local and wide area networks, telecommunications, desktop and laptop hardware, server infrastructure, mission critical applications and strategic technology planning. Landmark was faced with creating IT discipline as recently as 1999. They received approval to replace their 15 year old mission critical newspaper layout system with a brand new $15MM client/server application and no experience within the company to enable it. I was instrumental in planning and executing this major system replacement, as well as helping Landmark become one of the first newspapers to have an integrated, real time, website which allows customers to enter and pay for their own classified advertisements.

With five direct reports and up to a 100 person team, I was responsible for merging the business plans with technology vision and implementing and maintaining the infrastructure for NMI. The major functional groups under my direction included: Client Platform Services, Server Platform Services, Enterprise Applications, Web Infrastructure, and Business Information Systems. Norwest has engineered and deployed over 700 servers across the US, over 12,000 desktop and mobile computers, over 450 third party and internally developed applications, over 40,000 pages of intranet content, and deliveries of over 50 successful projects in the last two years. This helped enable the company to be the first ever to originate over $100 billion loans in one year.

The team consisted of employees in the Waukesha campus and employees at our location in Paris, France. I was responsible for building the infrastructure to create, support and maintain client/server applications.