Samantha Porter Email & Phone Number

Orlando, Florida, Us

Irvine, California, Us

- Acts as liaison between venue and client to ensure event is put on perfectly according to plan- Serves as point-of-contact for vendors and clients- Makes adjustments as needed based on proposal and client expectations- Provides a wealth of information to guests about the area and entertainment options- Shadowed Design & Development Manager while creating program proposals and pricing

New York City , Ny, Us

- Managed a high volume of customer and hotel requests via email and live chat- Responded to tickets in a timely fashion and prioritized tasks efficiently- Partnered with Account Management, Finance, Product, and Hotel Partners to proactively resolve guest requests- Communicated in a friendly, professional, and empathetic manner

Lutherville Timonium, Maryland, Us

- Utilized 80+ partners’ goals and objectives to successfully launch marketing campaigns resulting in hundreds of landing page views and dozens of signed contracts per partner- Advised partners on how to best use Software as a Service platform- Ensured campaigns remained on cadence by using timely and purposeful communication with Account Management, Marketing, Sales, Partners, Copy, and Design- Utilized Smartsheet, Hubspot, High Level, Google Suite, Slack for organization and project management- Created and updated SOPs through constantly changing processes- Through open and collaborative communication, ensured assets met or exceeded partners’expectations- Analyzed campaign performance metrics to provide guidance to partners on how to bestleverage their assets, including postcard and cold email campaigns

Portland, Or, Us

- Built relationships with portfolio of 115+ accounts- Utilized CRM Salesforce, Tableau, Google Suite, Admin, Avalara, Hiver, Looker- Used market and short-term vacation rental knowledge to communicate with homeowners and other departments to help achieve financial goals- Analyzed revenue, maintenance, occupancy, taxes, compliance, and marketing of homes- Communicated with and gained expertise of multiple departments including field operations, tax, sales, listing, and guest experience- Used expertise to proactively communicate, identify problem areas, and minimize churn

St. Louis, Mo, Us

- Analyzed financial statements to maximize revenue and minimize costs, resulting in Operating Profit increase of $225/car- Focused on Sales through Service to consistently be a top performer and lead by example, being recognized as Top Seller 7 times- Focused on Customer Service throughout every aspect of the business, maintaining a customer service score above corporate average, raising it by 7 points- Met & exceeded company standards for three different brands- Created & maintained corporate relationships with frequent accounts, resulting in increased business and client retention- Followed strict Risk Management & Loss Prevention best practices - Onboarded, trained, and continually developed employees throughout their entire careers- Managed fleet of 2,000 vehicles through planning and safety protocols- Collected Accounts Receivable- Maintained organization, communication, and consistency throughout branch

Lake Buena Vista, Florida, Us

- Sold personal vacation packages based upon guest desire utilizing different computer and phone programs, such as Avaya, Passport, and SBC- Abided by Disney Reservation Center Quality Monitoring Accuracy, Trust, and Experience guidelines, continually scoring at 100%- Applied customer service skills in order to match guest needs and provide satisfactory solutions- Communicated both orally with guests, and in writing virtually with other employees- Made recommendations based on customer profiles - Managed conflict resolution based on guest comments and requests- Acted as liaison between leaders and agents by analyzing and preparing reports of call trend data, both internally and with other departments

Lake Buena Vista, Florida, Us

- Operated four different attractions in busiest land of Magic Kingdom- Ensured cast and guest safety while maintaining high show standards- Spieled and improvised scripts for unknown periods of time- Facilitated and introduced diverse new cast members from around the world to Fantasyland- Taught new attractions cast members Four Keys Basics: Safety, Courtesy, Show, and Efficiency - Trained new cast members in all aspects of how to operate attractions- Demonstrated to new trainers how to properly set up, facilitate, and assess training- Collaborated, implemented, and reviewed with management new ways to improve operation

Phoenix, Arizona, Us

- Booked and sold guest rooms from phone calls and online third-parties using reservation system- Fielded and addressed guest complaints, with emphasis on guest service and recovery- Guided guests through check-in process, including verifying folios and acquiring payments- Managed sundry shop, cash drawer, and safety deposit boxes- Maintained the confidentiality of each guest

- Sold tickets to patrons through ticket window- Served guests from concession stand- Made sure all guests had ticket prior to entering theatre

- Job-shadowed various sectors of rooms operations, including housekeeping, engineering, front desk, concierge, residences, reservations, human resources, food, and beverage- Observed computer programs needed to properly run and manage hotel

- Took orders via telephone, internet, and walk-in customers- Operated cash register- Interacted with customers while retrieving orders

- Filed patient’s charts and records while maintaining confidentiality, according to HIPAA- Communicated across three stories of building with doctors and other office staff

Bachelor’S Degree, Hospitality And Event Management

Bachelor’S Degree, Hospitality Administration/Management