Owner of Just Virtualize, providing virtual office services without the hassles and overheads. Just VIrtualize specialises in helping small businesses andsole traders. I understand that small just means you need to do things the right way, first time, to keep your customers’ happy and your costs down.● Admin services● PA services ● Event planning● Finance ● Book Keeping ● Credit Control● Online Marketing, including:- ● Pay Per Click campaign management ● SEO Web Content ● Website analysis with Google Analytics● Wedsite Design and Maintenance

- Business Analysis, Data Analysis, Marketing Data Analysis for various companies on an ad-hoc basis- Business start up help- Social Media Strategy

- Responsible for providing professional high quality business analysis services spanning business process modelling (BPMN), requirements engineering, CRM UAT testing and strategy / market analysis through Boston Box, Porters Five Forces, SWOT, PESTLE, Ansoff Matrix and MOST- Devising data solutions for marketing campaigns, managing / coordinating diverse projects and undertaking complex business analysis in order to suggest improvements to business practice- Designing and delivering training and liaising extensively with both end users and 3rd party suppliers- Managing data analysis encompassing the cleanse and processing of data using Excel, QAS Experian Batch and Unify- Providing Microsoft software help, developing analytical databased from complex data sources and undertaking development of MIS

- Responsible for website development, finance, marketing and event organisation

- Operated numerous training events including NLP Practitioner and Master Practitioner training - Provided high quality one-to-one coaching session and served as assistant on training courses with the Society of NLP (Richard Bandler) & Paul McKenna Training- Mentor on Uncommon Knowledge (Psychotherapy) Training courses- Volunteer mentor with long term unemployed

Business Strategy Analyst; 1998 – 2003- Worked within BT SME Business Operations Unit to act as ‘short fall’ provider of services, covering any roles demanding additional resource - Undertook roles requiring the design of complaint handling processes, management of escalation processes for the unit, project management of software / hardware changes, initial design and test of software solutions (incl. gathering of user requirements and production of user guides), and implementation of business process improvements using ARIS- Carried out ethnographical study for the role of Customer Satisfaction Manager for a period of 3 months, identifying key elements and creating a targeted job description for subsequent recruitment processCorporate Client Sales; 1991 – 1998- Responded to numerous reorganisations and undertaking responsibilities in Account Support, Supervisor of small central administration team and Bid Management Unit- Fulfilled various duties ranging from general administration, operation of Novell Network, provision of first line technical diagnosis of PCs and hardware onsite to software support, training and development of advanced software solutions for a team of 40+ personnel onsite and 200+ staff via telephoneAdministrator (Technical Support); 1989 - 1991