Sayed Jamilur Rahman Email & Phone Number

Chittagong Division, Bangladesh

Cox’s Bazar, Chattogram, Bangladesh

Cox’s Bazar, Chattogram, Bangladesh

Chittagong Bangladesh

In Chattogram Contact center I also played an interim role of “SQS (Service Quality Specialist). At the beginning I was QA tag of three inbound team and end it was 7. Beside my regular training task I need to audit almost 7 hundred calls every month as well as listening calls for project insight, attending team meeting for share agents development area and.

Dhaka

Managing training calendar and cover topics based on business needs, visit floor for resource development, booking venue for training, arranging food and snakes, maintain break schedule, printing training resources, tacking exam both online and physical, arranging PC's for practice & job shadow, arranging senior agents for mentoring, tacking mock test.

Sylhet, Moulavi Bazar, Habigonj

I was a Zonal Customer Care Manager of Sylhet, Moulavibazar and Habigonj Districts. There were 30 BSP (Banglalink service Point - from where I grown-up) and many RBSP(Retailer BSP) was in my responsibility. Visit each office 3 times in every month. Visit 3 distribution houses as much as possible. Checking product and POSM availability, gathering market.

Chattogram, Bangladesh

Front desk customer service & complaint handling both national & International (Individual & Corporate). Maintain QMS Queue Management System),Daily,monthly Financial report, IR report ( International Roaming), SWAP SIM inventory report ( CTG Cluster),Opening, adding & closing POS ( Point of Sales),Clearing Pause machine every day end, Maintain IN-OUT.

Gulshan, Uttara, Dhaka, Bangladesh

From this unit I need to arrange ultimate solution of customer complaints. If complaint is technical then need to escalate to other dept. & Team like InHOUSE, Radio, NSS, TAS(Technical after sales),VAS and so on with proper complaint priority & SLA( Service Level Agreement). In case of non-technical problem I need to contact directly with responsible unit.

Uttara, Dhaka, Bangladesh

I have provided customer service through inbound calls. Maintain ATT (Average Talk Time), ensure Wrap Up(Customer calling purpose) accuracy, appear by-weekly online quiz, escalate complaints on CCWEB(For technical problem), WMS( Work code management system for non technical problem) even through mail, attend Daily Clinic for floor and product update, Team.

170 GC Market, Hazari Lane, kotowali-4000, Chittagong, Bangladesh

Open LC and all banking activities. All type of mail corresponding with international suppliers. Products specification and sample testing by local authority,Visit port for clearing the goods.I have no academic even professional background on this sector. I have import 36k$ (800 bags) Fish protein concentrate from VN with three months of self study and.

Sonapur Bazar, Maijdee Court, Noakhali, Bangladesh.

Provide customer service with SWAS (Serve with a smile),Meet SIM sale & replacement target,ensure all type of documentations like UTF form, SAF, Maintain IMSI wise SWAP card stock, make sure the visibility & update of POSM (point of sales materials), send daily basis WC (work code) and activities report to superior and system. It was in high traffic.

H#8, R#5, Sector-6, Uttra, Dhaka-1230

M.A., Political Science, Second Class (51.4%)

Though the session was 2009 I got the result on 2013 due to session clash.

B.A., Political Science

During that time I also continued B.Sc of telecommunications under the Victoria university U.S.A affiliated center at Dhanmondi- 4/a.

H.S.C., Commerce

In 2001 only 16% passed where only 18 first class from our college and one first class is mine!

S.S.C., Commerce

In S.S.C. Got four subject letter marks along with star marks