Sebastian Joseph Rasmussen Bracken Email & Phone Number

Saint Julian'S, Mt

Malta

Promoted to Sportsbook & Marketing Coordinator in the Danish Commercial Team.Key responsibilities include: - Ensure regulatory compliance in marketing communications.- Deliver a flawless customer experience across all touchpoints.- Build, test, and launch customer-facing communications for promotions and player activities.- Manage Sportsbook CRM projects efficiently using JIRA, fostering communication among teams.- Oversee content creation for marketing campaigns, including sponsorship-related content, and drive social media initiatives.

Malta

Promoted to Team Lead in the Scandinavian customer service team in September 2022. • Ran quality checks frequently to ensure highest service standard and spot unhappy contacts.• Led up to 14 direct reports, with monthly 121s, ensuring alignment with department standards and providing coaching. Additionally, I handled recruiting of new candidates.• Monitored team performance, consistently meeting KPIs and departmental goals, contributing to overall operational success.• Managed scheduling and planning for entire Scandinavian customer service team.• Created and introduced a 3rd party task management system in ScandiManagement team, to track tasks, identify blockers, and improve productivity structures.

Malta

- Provided customer support in both English and Danish via email, chat, and phone, ensuring high customer service standards to all customer queries, managing to achieve top 20 in majority of probation period.- Gained deep knowledge of DGA regulations and the inner workings of these regulations within Betsson group.

København, Capital Region, Denmark

In the Danish Council for Conscript, I acted as a representative for all Danish conscripts with frequent interactions with the Defense's top management, as well as direct guidance and advice on their rights to conscripts. My tasks included:- Representation of the council with the Ministry of Defence, the Air Force and the Norwegian Armed Forces Working Environment Council- Training of new conscripts to the council and their associated rights- Training of conscript spokespeople in communication, conflict management, working environment, and safety- Case processing of cases involving conscripts- Developing relationships with potential partners- Representation of the council in the Danish Ministry of Defense, Royal Danish Air Force, and Danish Defence work environment council- Introduce new conscripts to Værnepligtsrådet and their rights as conscripts- Educate conscript spokesmen in communication, conflict management, work environment, and safety- Case processing of incidents with conscripts involved- Networking with potential valuable partners

Skive, Middle Jutland, Denmark

Elected as national spokesman by fellow conscripts

Skive, Middle Jutland, Denmark

• Successfully completed basic training at the Royal Danish Engineers, mastering military skills, first aid, conflict management, and security protocols.

Aarhus N, Denmark

- Worked primarily in customer service with occasional shifts in other store departments.- Responsible for leading opening and closing shifts as well as dayshifts on weekends.- Extensively engaged in customer communication to enhance the shopping experience.

Aarhus, Denmark

Distribution of newspapers and advertisements to households

High School Education

10Th Grade