Scott Smith, Pmp, Cbcp Email & Phone Number

Sacramento, California, United States

Responsible for supporting corporate Risk Management system to assure it addresses all critical risk areas for NTT Global Data Centers, Americas. In addition to maintaining alignment with the greater NTT Limited. Responsible for the operational rhythm of business to support the business continuity and disaster recovery programs. This includes the.

Sacramento, California, United States

Responsible for multiple corporate programs related to Business Continuity, Audit and Compliance and Risk Management. Developed and manage the Business Continuity rhythm of business that drives business impact analysis, risk management/mitigation, data center readiness exercises, documentation, and continuous improvement.

Sacramento, California Area

Responsible for Portfolio management support to assure IT allocated resources based on organization priority and capacity to deliver business value aligned with strategic objectives. Developed a cross-departmental IT Liaison system to allow technology support for their department objectives and processes. Development and support for the process and.

Sacramento, California Area

Responsible for leading the corporate Client Services organization in the Sales Operations department. Group is responsible for client implementation project management for initial install and change orders. Provides ongoing account management support through the client life-cycle to drive client loyalty, satisfaction and contract retention. Responsible.

Sacramento, California Area

Management of the corporate Implementation Service Delivery teams responsible for the technical implementation of client services (Enclosure, power, data, and custom professional services). Developed a elevated Program Management client service system to utilize on large Wholesale accounts. Implemented changes in the corporate client experience system to.

Sacramento, California Area

Managed multiple RagingWire clients including several large strategic clients. Provided project management support for new implementations and change orders, and ongoing account management through the contract life-cycle.

Founding president of a 501(c)3 non-profit organization that focuses on global projects to impact the disadvantaged children, orphans and widows. These projects focus on many areas, but primarily emphasize water purification, food relief, medical support, and construction. Current projects involve Mexico, Uganda, Zimbabwe, Cambodia, and the local.

Provided software project management services to support the migration of clients off a legacy system. Created improved software life-cycle process, risk management system, resource capacity models, customized metrics and a metric dashboard to help forecast project health. Modified AccuRev software configuration management tool to streamline development.

• Project manager for internal IT system hardware/software/network deployments and migration projects, customer facing project management services, and development of new consulting partnerships. Strong Microsoft Office.
• Provided billable project management services for customer Professional Service engagements.
• Developed new internal and partner provided Business Continuity and Disaster Recovery solutions for Professional Services including: operational processes, SharePoint site development, financial systems, marketing.
• Designed a global company knowledge management system to improve company effectiveness which included a network of SharePoint intranet sites, knowledge building tool (Outstart Participate), a skills database, and a.
• Increased professionalism of the Professional Services team by launching a SharePoint site methodology to share consulting deliverables and status reports with large Enterprise customers resulting in increased customer.
• Provided program leadership to migrate from internal system monitoring managed service to a partner-provided solution for over 500 customers that improved solution capabilities, reduced headcount and increased.

Program Manager for several strategic monitoring and management partnerships. Provided program leadership to migrate from legacy managed solutions to a partner-provided solution that improved solution capabilities, reduced headcount and increased profitability.

Engineering program manager responsible for moving internal engineering development projects to become customer managed service offerings. Responsible for service documentation, validation and verification, quality control before transitioning to product management ownership.Facilitated a global roll-out of a facility managed service to over 40 global.

• Provided oversight and internal auditing of all NASA-Ames programs driving process improvements and budget accountability.
• Managed development team to improve and support multiple computer data acquisition systems throughout the facilities, resulting in more efficient and accurate systems.
• Managed instrumentation design and data acquisition for aerospace wind tunnel tests to satisfy research and military objectives.
• Successfully lead efforts to implement ISO-9001 to wind tunnel organization, and assured compliance as a certified internal auditor.
• Developed a portable data acquisition system to allow faster test implementation, increased capabilities, and reduced support requirements.
• Developed a rotorcraft fatigue monitoring system to allow for safer wind tunnel testing over a wider test envelope. Published and presented technical paper for Instrument Society of America (ISA).

Ms, Management

Degree emphasis: Project and Program Management

Certificate, Continuous Improvement & Quality Mgmt

Bs, Electrical-Electronic Engineering

Activities and Societies: Pi Kappa Alpha Fraternity, Sac. State Lacrosse Team

Education record