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@global.ntt
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Scott Smith, Pmp, Cbcp is listed as Compliance and Risk Manager at NTT Global Data Centers Americas at NTT Global Data Centers, a with 29 employees, based in Tyler, Texas, United States. AeroLeads shows a work email signal at global.ntt, phone signal with area code 916, 408, 415, and a matched LinkedIn profile for Scott Smith, Pmp, Cbcp.
Scott Smith, Pmp, Cbcp previously worked as Compliance and Risk Manager at Ntt Global Data Centers and Senior Project Manager, Project Management Office at Ntt Global Data Centers Americas. Scott Smith, Pmp, Cbcp holds Ms, Management from Notre Dame De Namur University.
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AeroLeads found 1 current-domain work email signal for Scott Smith, Pmp, Cbcp. Compare company email patterns before reaching out.
Recognized for strong corporate leadership in Risk Management, Business Continuity and Disaster Recovery to drive a culture of readiness and compliance.Provided support for a client experience system focused on client success/loyalty, operational life-cycle listening / improvement, and client retention. Solid organizational leadership, project management and strategic skills with a focus on driving corporate improvements. Certified PMP with experience in all aspects of the project life-cycle using the PMBOK foundation. Lean Six Sigma Green Belt Certification. Client Experience professional: Net Promoter® Certified Associate. Strong Microsoft Office skills including, Visio, Teams, Project, and SharePoint. Other Tools: Salesforce, Satmetrix NPX, Medallia and Aha!.ACCOMPLISHMENTS• Developed an IT Portfolio Management Lifecycle system to help identify the highest value initiatives to invest the IT budget. IT Liaisons were assigned to represent all internal departments and executive staff to assure we rapidly identified new initiatives. Utilized the Aha! Portfolio Management software. • Developed an operational client retention system to predict elevated churn risk earlier in the client contract life-cycle, and trigger corrective mitigation action to lower churn risk prior to contract renewal. Churn risk score is based on multiple client success based parameters.• Restructured Client Services business model to focus on Salesforce top accounts and top contacts to drive key relationships with the most important revenue clients (Pareto Analysis). Model includes periodic client loyalty and satisfaction surveys to support client retention, and identify key promoter clients to trigger organic growth, sales references, and marketing case studies. PERSONAL QUALITIES • Risk Management• Client Success• Business Continuity and Disaster Recovery
Listed skills include Program Management, Data Center, Integration, Cross Functional Team Leadership, and 33 others.
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Sacramento, California, United States
Responsible for supporting corporate Risk Management system to assure it addresses all critical risk areas for NTT Global Data Centers, Americas. In addition to maintaining alignment with the greater NTT Limited. Responsible for the operational rhythm of business to support the business continuity and disaster recovery programs. This includes the management of all testing to support readiness and certification compliance.
Sacramento, California, United States
Responsible for multiple corporate programs related to Business Continuity, Audit and Compliance and Risk Management. Developed and manage the Business Continuity rhythm of business that drives business impact analysis, risk management/mitigation, data center readiness exercises, documentation, and continuous improvement.
Sacramento, California Area
Responsible for Portfolio management support to assure IT allocated resources based on organization priority and capacity to deliver business value aligned with strategic objectives. Developed a cross-departmental IT Liaison system to allow technology support for their department objectives and processes. Development and support for the process and portfolio management system which includes corporate idea portal, value scoring, reporting, and portfolio management software. Management of the IT Rhythm of Business to assure effective and consistent operations.
Sacramento, California Area
Responsible for leading the corporate Client Services organization in the Sales Operations department. Group is responsible for client implementation project management for initial install and change orders. Provides ongoing account management support through the client life-cycle to drive client loyalty, satisfaction and contract retention. Responsible for the Space Planning system to optimize the client data center location for power and space. Provides leadership to the client experience program founded on the Net Promoter Score (NPS) methodology. Developed a client retention system to identify churn risk earlier in order to identify corrective action. Churn risk score is based on historical churn drivers to support predictive risk assessment earlier in the client contract life-cycle. Manages the corporate client renewal process to allow sales management better decision support during contract negotiations.
Sacramento, California Area
Management of the corporate Implementation Service Delivery teams responsible for the technical implementation of client services (Enclosure, power, data, and custom professional services). Developed a elevated Program Management client service system to utilize on large Wholesale accounts. Implemented changes in the corporate client experience system to move from a metric, to an operational decision support tool to provide corporate linkage to client satisfaction.
Sacramento, California Area
Managed multiple RagingWire clients including several large strategic clients. Provided project management support for new implementations and change orders, and ongoing account management through the contract life-cycle.
Founding president of a 501(c)3 non-profit organization that focuses on global projects to impact the disadvantaged children, orphans and widows. These projects focus on many areas, but primarily emphasize water purification, food relief, medical support, and construction. Current projects involve Mexico, Uganda, Zimbabwe, Cambodia, and the local community. Responsible for: building a 100% volunteer organization, board recruitment, completing governmental approvals, building strategic alliances, marketing, and donor management.
Provided software project management services to support the migration of clients off a legacy system. Created improved software life-cycle process, risk management system, resource capacity models, customized metrics and a metric dashboard to help forecast project health. Modified AccuRev software configuration management tool to streamline development process.
Project manager for internal IT system hardware/software/network deployments and migration projects, customer facing project management services, and development of new consulting partnerships. Strong Microsoft Office skills including Visio, Project, and SharePoint.• Provided billable project management services for customer Professional Service engagements.• Developed new internal and partner provided Business Continuity and Disaster Recovery solutions for Professional Services including: operational processes, SharePoint site development, financial systems, marketing materials, training, and pre-sales management. New services included online backup and restore, virtualization, workspace recovery, replication, data archiving, and disaster recovery consulting.• Designed a global company knowledge management system to improve company effectiveness which included a network of SharePoint intranet sites, knowledge building tool (Outstart Participate), a skills database, and a contract repository. Managed deployment of central database and applications servers, development of custom applications, and vendor supplied software.• Increased professionalism of the Professional Services team by launching a SharePoint site methodology to share consulting deliverables and status reports with large Enterprise customers resulting in increased customer satisfaction.• Provided program leadership to migrate from internal system monitoring managed service to a partner-provided solution for over 500 customers that improved solution capabilities, reduced headcount and increased profitability. • Facilitated a $5 Million global rollout of a customer data center remote power system to over 40 global locations through a cross-functional team under the budget and ahead of schedule.
Program Manager for several strategic monitoring and management partnerships. Provided program leadership to migrate from legacy managed solutions to a partner-provided solution that improved solution capabilities, reduced headcount and increased profitability.
Engineering program manager responsible for moving internal engineering development projects to become customer managed service offerings. Responsible for service documentation, validation and verification, quality control before transitioning to product management ownership.Facilitated a global roll-out of a facility managed service to over 40 global locations under budget and ahead of schedule.
• Provided oversight and internal auditing of all NASA-Ames programs driving process improvements and budget accountability.• Managed development team to improve and support multiple computer data acquisition systems throughout the facilities, resulting in more efficient and accurate systems.• Managed instrumentation design and data acquisition for aerospace wind tunnel tests to satisfy research and military objectives.• Successfully lead efforts to implement ISO-9001 to wind tunnel organization, and assured compliance as a certified internal auditor.• Developed a portable data acquisition system to allow faster test implementation, increased capabilities, and reduced support requirements.• Developed a rotorcraft fatigue monitoring system to allow for safer wind tunnel testing over a wider test envelope. Published and presented technical paper for Instrument Society of America (ISA).
Activities and Societies: Pi Kappa Alpha Fraternity, Sac. State Lacrosse Team
Quick answers generated from the profile data available on this page.
Scott Smith, Pmp, Cbcp works for NTT Global Data Centers.
Scott Smith, Pmp, Cbcp is listed as Compliance and Risk Manager at NTT Global Data Centers Americas at NTT Global Data Centers.
AeroLeads has found 1 work email signal at @global.ntt for Scott Smith, Pmp, Cbcp at NTT Global Data Centers.
AeroLeads has found 9 phone signal(s) with area code 916, 408, 415 for Scott Smith, Pmp, Cbcp at NTT Global Data Centers.
Scott Smith, Pmp, Cbcp is based in Tyler, Texas, United States while working with NTT Global Data Centers.
Scott Smith, Pmp, Cbcp has worked for Ntt Global Data Centers, Ntt Global Data Centers Americas, Ragingwire Data Centers, Operation Ignite, and Scott Smith Consulting.
You can use AeroLeads to view verified contact signals for Scott Smith, Pmp, Cbcp at NTT Global Data Centers, including work email, phone, and LinkedIn data when available.
Scott Smith, Pmp, Cbcp holds Ms, Management from Notre Dame De Namur University.
Scott Smith, Pmp, Cbcp is listed with skills including Program Management, Data Center, Integration, Cross Functional Team Leadership, Management, Professional Services, Pmp, and Disaster Recovery.
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