Susan Stillman, Mba, Pmp, Csm, Cspo, Sfc, Cssbb Email & Phone Number

Ca

Serves as a Business and Communication Consultant who supports and collaborates with leadership in applying project/product management and organization change management tools and techniques to implement departmentally that is scalable across the organization.

Co-Founder of a hospitality business , operating under Absolute Zero, a registered company in Thailand. Charged with procuring location, conceptualization, negotiation, project management, licensing, hiring and training of staff, and daily operations.

Hangzhou, Zhejiang, Cn

More than 1500 hours of experience as an English Teacher to more than 50 Chinese students. Responsible for ensuring that students met educational goals. Made adjustments to material and lesson style as needed and provided daily reports on student’s progress.

Lansing, Mi, Us

Managed the day-to-day operational and tactical aspects of multiple medium to large scale projects and enterprise wide solutions, including initiation, planning, execution, control and closing of projects. Maintained knowledge of system scope and project objectives, as well as role and function of project team members. Established and maintained positive and collaborative relationships with business and information technology areas. With input from project support team, created and executed project plans to meet project needs and requirements. Successfully revised plans as appropriate to meet changing needs. Successfully identified needed resources to complete tasks and assigned tasks appropriately. Collaborated closely with department managers, corporate sponsors, and project directors to complete resource modeling for projects. Demonstrated ability to effectively apply tools and best practices in project management to achieve corporate goals, both strategic and operational.

Bowie, Md, Us

Served as the product line expert regarding nonclinical processes of the medical record review process. Responsible for hiring, management, and development employees. Held responsibility for time off request, attendance, disciplinary action, and annual reviews of employees. Previously responsible for the successful completion of Medical Record Review Operations in over twenty geographical marketplaces across the United State. Responsible for the monitoring and reporting of compliance concerns and acting in accordance of policy and procedures, and reporting protocol. Coordinated with workforce management and various departments to ensure resources are available to meet needs of the project. Acted as the operational liaison between the operational staff and other functional areas such as human resources, finance, specialty teams and information systems. Selected Accomplishments: • Relocated to Phoenix, AZ to establish Medical Record Review Operations department at Phoenix location. • Successfully onboarded and retained employees, fostering professional growth and development. • Met or exceeded 100% estimated project completion rate within schedule and budget.• Served in a management role through transition from a private owned and operated organization to a publicly traded entity.

Bowie, Md, Us

Maintained contact, communication, and relationships between more than 540,000 providers and the organization. Responded to all calls and inquiries from provider offices across all of MRR Operations department seeking to resolve all issues within a pre-set time. Served as an advocate for providers, and administered support and communication to internal personnel regarding provider relations concerns or requests. Managed site satisfaction surveys through identification of issues, planning and proposing of new provider relationship management strategies to improve company representation. Worked with and led cross functional teams to successfully implement process improvement strategies and projects, with utilization of project management tools and techniques as recommended by the Project Management Institute. Developed and maintained the Provider Relations SharePoint page to serve as a repository for shared documents utilized by the team to increase visibility, transparency and access across the organization. Analyzed data and generated reports utilized for new business acquisition, and memo distribution. Served as lead of project management initiative for Provider Relations team. Selected Accomplishments: • Lead team in project management initiative, creating numerous templates and providing team training in document development and project management strategies. • Served as the SME in analytics used to contribute to year-over-year improvements in Site Satisfaction Survey results. • Project leader of Provider Relations SharePoint page development; maintenance manager of Provider Relations SharePoint page. • 2014 Call for Innovation Semi-Finalist (purposed the development of centralized repository using HL7 codes converted through CDA, leveraging XML, allowing for near real time reporting of medical records and events regardless of EHR vendor, locations, or system, which is machine readable and human readable).

Bowie, Md, Us

Served as the Lead Review Coordinator’s support and mentor for other Medical Record Review Coordinators. Successfully scheduled medical chart reviews for clients within various states and consistently exceed productivity standards. Built and maintained relations with provider offices and medical groups, leading to the successful completion of chart reviews often exceeding projected completion. Managed field reviewer’s schedules and assure that schedules are current. Run and distribute reports necessary to complete daily operations and projects. Creatively solved issues with successful resolution for both providers and the organization. Selected Accomplishments: • Identified issue in system that ceased duplication of work, saving the organization labor expenses. • Consistently met or exceeded productivity standards resulting in a spotlight award. • Served as the senior team member, assisting supervisor in additional tasks needed for successful project completion.• Built new business relationships allowing for the acquisition of tens of thousands of medical charts from facilities opposed to chart reviews through the application of sales/marketing initiative.

East Lansing, Mi, Us

Served as 9-1-1 Operator for the East Lansing Police and Fire, Meridian Township Police and Fire, and Michigan State University Police Department. Answered emergency and non-emergency phone lines and determine correct resource/direct calls to correct department for all departments at any given time. Provided excellent service to the public and co-workers. Accessed and relayed information from LEIN (Law Enforcement Information Network), and entered/confirmed/cancelled warrants.

Us

Obtain patient medical history Administer stress test including standard, echo cardiogram, and myocardial perfusion imagingAssist in Phase II Cardiac Rehabilitation Monitor Phase III Cardiac Rehabilitation Chart noting and updating patient charts

Master Of Business Administration (Mba), Project Management

Bachelor Of Science (B.S.), Health Fitness In Prevention And Rehabilitation

Education record