Steven Tine Email & Phone Number

Waltham, Massachusetts, United States

• Identifies opportunities to streamline training documentation processes and program accessibility.
• Designs and develops workflows to support necessary technical specifications for the improvements.
• Designs and maintains internal websites and pages.
• Collaborates with Education and Development team to create online learning modules for standards/policy-related training and other content as assigned.
• Edits videos and other program material for training programs.
• Works with Education and Development team to ensure documentation is accurate and training files are complete.

Waltham, Massachusetts

• Support training initiatives and special projects within the Organ Donation Services (ODS) division.
• Coordinate in-person, remote, and external training sessions for ODS staff.
• Asses current Education and Development processes and implement improvements when identified.
• Oversee the onboarding process for all ODS new hires, including scheduling of classes, ensuring timely completion of online learnings, and creation of the on call schedule for select positions.
• Serve as the Learning Management System Administrator for the ODS division. Duties include developing and revising training plans, creating classes, marking classes complete to ensure accurate and complete training.
• Manage Continuing Education Unit (CEU) application process and program requirements for ongoing and single session trainings and programs.

Somerville, MA

• Develop, maintain, and facilitate single session and multi-day in-class room trainings for all departments.
• Facilitate and maintain the AllWays Health Partners 2-day onboarding program.
• Develop and maintain eLearning modules using Articulate Storyline 2.
• Facilitate the AllWays Health Partners Diversity, Equity, and Inclusion workshop 1-2 times a year.
• Serve as the primary administrator for AllWays Health Partners’ learning management system, HealthStream.
• Serve as the Learning & Development resource on multiple projects at once, primarily projects running on the Agile methodology.

Somerville, MA

• Create and maintain documentation used by the multiple departments.
• Serve as administrator of SharePoint site collections for multiple departments.
• Develop, maintain, and facilitate short, single session classroom training for the AllWays Health Partners Customer Service department.

Somerville, MA

• Take in-coming phone calls from members across all lines of business regarding topics such as eligibility verification, benefits, claims, demographic information updates, authorizations, and referrals while providing.
• Research the member’s inquiry while on the phone and triage or escalate issues when necessary.

Reading, MA

• Manage daily operation of the customer service and checkout areas of the store. Track and work with employees to improve the key metrics of the department and entire store.
• Assist store managers with daily operations of the store when needed, including responding to requests for a manager on duty by both employees and customers, and maintain the store’s cash office as well as the register.
• Act as a store manager in the absence of the General Manager or the two Assistant Managers.

Reading, MA

• Manage daily operations of the EasyTech department including both the sales floor and tech repair bench.
• Track sales numbers and work with managers and associates to meet store, regional, and corporate goals.
• Perform the duties of an EasyTech Associate when necessary.

• Greet all customers in a friendly manner; assist then with product information while up selling and attaching appropriate accessories and services.
• Maintain sales floor daily through stocking and upkeep of the department.