PROFESSIONAL SUMMARY:Motivated and results-driven Global Sales Management and Operations Executive leveraging 25+ years of BPO and ITO revenue and service delivery success ♦ Large client management and key account retention expert ♦ Trusted advisor to high-profile clients ♦ Operations efficiency specialist, implementing best practices and improving KPIs ♦ Creative leader, building and managing multi-skilled, peak-performance teams ♦ Technology expert ♦ Elite performer who thrives in high-expectation, high-stress environments ♦ Persuasive leader, transforming underperforming organizations and energizing declining revenues ♦ Customer experience SME ♦ Top talent recruitment, management, and mentoring expert ♦ Enterprise change agent, building success-oriented cultures CORE COMPETENCIES:P&L and M&A management ♦ Large deal pursuit and capture strategies ♦ Track record of exceeding revenue, profit, and market share objectives ♦ Business development and marketing strategies ♦ New logo penetration ♦ Well-defined presentation skills ♦ Lead generation ♦ Forecasting/pipeline development ♦ Pricing and contract negotiations ♦ Strategic partnerships and alliances ♦ Rapid, scalable, and sustainable expansion ♦ Metrics-driven sales process management ♦ Value positioning ♦ Close ratio improvement strategies ♦ Solutions design ♦ Business process reengineering and change management ♦ Benchmarking and performance metrics ♦ Multi-channel service delivery ♦ Analytics ♦ Digital transformation ♦ Consistent record of delivering unprecedented revenue and operational excellence