Stephen Weaver Email & Phone Number

Hillsboro, Or, Us

Hillsboro, Oregon, United States

Beaverton, Or

• Led and supported two teams of 10-15 individuals as Scrum Master, fostering collaboration and adherence to Scrum principles.• Released multiple A/B testing experiments to Nike.com, including a Shipping Progress Bar pilot and multiple Product Wall experiments• Engaged with Stakeholders in a Product Owner capacity to drive requirements gathering and ticket completion• Worked with Engineers to release experiments on time and in scope

Beaverton, Oregon, United States

• Led and supported three teams of 10-15 individuals as Scrum Master, fostering collaboration and adherence to Scrum principles.• Coached and mentored peers, providing guidance on Scrum practices and facilitating morning stand-ups, sprint planning, retrospectives, and refinement sessions.• Conducted one-on-one coaching sessions to promote feedback and enhance team cohesion.• Streamlined JIRA data for executive reporting, collaborating with teams to refine and clean up information used in Aha! and Tableau dashboards.• Developed custom Confluence dashboards to track and report team statistics for each sprint.• Hosted bi-monthly Epic Review Sessions, ensuring alignment of product priorities with stakeholder expectations.•Tracked team impediments and presented improvement recommendations (kaizens) to senior leadership.• Moderated organization-wide roadmap planning sessions, facilitating discussions on strategic alignment.• Organized and facilitated group retrospectives, capturing valuable insights and collaborating with upper management on implementing lessons learned.

Beaverton, Or

• Successfully maintained a three-week release schedule for the team.• Facilitated the development of a dynamic and adaptable process that evolved after every retrospective.SCRUM MASTER II (Jul 2020 - Jul 2021)• Implemented Backlog cleaning meetings with Stakeholders to ensure prioritization and clarity.• Established organizing systems in JIRA to streamline ticket refinement before involving developers.• Successfully adapted Scrum process to effectively support remote team members.• Conducted one-on-one coaching sessions to promote feedback and foster team cohesion.• Prepared a comprehensive year-end report for the software department, leveraging JIRA and Testrail data. Highlighted accomplishments included over 2 times more software releases, 3 times more completed stories, and 2 times more resolved bugs compared to the previous year (2020 over 2019).SCRUM MASTER I (Feb 2019 - Jul 2020) • Successfully served as the scrum master for 2 teams, collaborating on 4 Software Projects.• Facilitated prototyping efforts for multiple new Software Projects, overseeing activities such as Kickoff, Initial Refinements, and Initial Task Breakdown.• Provided coaching on scrum principles, mentored peers, conducted daily stand-up meetings, and organized/facilitated scrum ceremonies (Stand-Up, Sprint Planning, Sprint Retrospective, Refinement, Task Breakdown).• Held weekly meetings with Product Owners and Software Managers to review Bug Backlogs and provide project progress updates.• Earned A-CSM and PMI-ACP certifications to enhance professional qualifications.• Introduced new reports and implemented process improvements as JIRA Administrator.

Beaverton, Or

- Managed a segment of a cross-platform (Chromebook/iOS/Android/Win/Mac) automated test repository.- Implemented integration between our Automation system (Appium/Selenium/Ruby) and Test Management Tool (TestRail) using TestRail's API, enabling tracking and auditing of Automation tests.- Conducted routine Gap Analysis on Automated tests, adding tests to the Automation repository as needed.- Enhanced the iOS Automation System (Appium/Selenium/Ruby) to support multiple hardware configurations on a single machine.- Developed an automation solution for the Internet Data Share feature in Vernier Graphical Analysis Pro, ensuring synchronization between multiple Laptops/Tablets.Agile Software QA Engineer I (Jul 2018 - Jul 2019)- Provided QA testing (manual and regression) for 7 releases of Graphical Analysis software across Mac, Windows, iOS, Chromebook, and Android platforms.- Reduced regression suite of GA and SA through Risk Management and increased automation, resulting in over a 50% decrease in regression execution time.- Acquired proficiency in our Automation System and added 4 workflows to the Automation suite based on manual tests developed.- Proposed and implemented an organized JIRA solution for improved ticket visibility, collaborating with the Product Owner to eliminate 40% of Backlog tickets.

Portland, Oregon Area

- Contributed to the development of an iOS automated test suite using Calabash and Cucumber, leveraging Ruby.- Assumed the role of Lead QA for VEO Mobile, an iOS application, collaborating with two developers.- Coordinated testing activities for the Mobile team, assigning tasks and organizing tests during regression efforts.- Maintained comprehensive regression test suites by integrating and refining tests from the latest test set into the base regression model.- Utilized Zephyr and JIRA for bug tracking, progress monitoring, and test execution.- Performed additional responsibilities for Web and Windows applications, including testing and reviewing tickets.

Portland, Oregon Area

- Conducted design, development, and execution of manual test cases for multiple SaaS products, ensuring thorough feature and functional testing.- Assumed the role of QA Lead for Cayuse Sponsored Programs, collaborating with cross-functional teams including QA testers, Development Engineering, Product Owners, and UX Designers to develop comprehensive test strategies.- Developed test plans, cases, and conditions to ensure comprehensive test coverage.- Executed test cases, focusing on black-box testing methodologies.- Conducted regular audits of SQL implementations to ensure seamless functionality for both existing and new customers.- Logged and tracked defects using JIRA, our ticketing system.- Managed simultaneous software testing across multiple projects, consistently meeting project deadlines.- Led various projects as Test Coordinator, overseeing test preparation, execution tracking, and generating progress reports for upper management.

Portland, Oregon Area

• Rectified SQL database issues, ensuring data accuracy and usability before integration into user interface systems.• Generated comprehensive SQL database reports, providing insights into system users, active proposals, and upcoming deadlines.• Modified HTML and Coldfusion files as per customer configuration requests, incorporating functionality changes and text modifications.• Implemented a streamlined Post Go Live (PGL) request system, resulting in an 80% reduction in ticket resolution time.• Conducted training sessions for a Technical Support Specialist, equipping them with knowledge of system usage, software functionality, and database navigation.PRODUCT SUPPORT SPECIALIST (Feb 2013 - Oct 2014)• Resolved up to 45 software support issues per week for numerous educational institution clients, serving as a key member of a three-person team supporting a Federal Grant Preparation Software Suite.• Created and delivered weekly webinars to educate clients on software functionality and features.• Investigated, resolved, and documented issues such as functionality errors and text bugs using the JIRA ticketing system.• Authored and updated customer-oriented support website documentation on a monthly basis, including manuals, FAQs, and release notes.

Portland, Oregon Area

• Delivered technical support to a large customer base, resolving an average of fifty daily business and individual user issues through phone interactions.• Addressed a wide range of technical concerns, including Windows, Mac, Microsoft Office, Boot Camp, Windows 7 Install, 3rd Party software, printer, router, monitor, and wireless peripheral issues.• Troubleshot and resolved external hard drive and router problems, performed printer setup and testing, and configured various software applications such as Safari, Microsoft Word, iWorks suite, Calendar, and Address Book.• Exceeded company targets, including achieving less than 10% Senior Advisor escalation, selling six-monthly Warranty packages, maintaining a fourteen-minute handle time, and attaining a 95% customer satisfaction rate in online surveys.• Provided training to customers on Apple applications like iTunes, as well as hardware including MacBook Pro and iMacs.• Identified customer technical support needs and successfully sold Warranty Extensions and Mac software.