Stephen Weaver Email & Phone Number

Hillsboro, OR, US

Hillsboro, Oregon, United States

Beaverton, OR

• Led and supported two teams of 10-15 individuals as Scrum Master, fostering collaboration and adherence to Scrum principles.
• Released multiple A/B testing experiments to Nike.com, including a Shipping Progress Bar pilot and multiple Product Wall experiments
• Engaged with Stakeholders in a Product Owner capacity to drive requirements gathering and ticket completion
• Worked with Engineers to release experiments on time and in scope

Beaverton, Oregon, United States

• Led and supported three teams of 10-15 individuals as Scrum Master, fostering collaboration and adherence to Scrum principles.
• Coached and mentored peers, providing guidance on Scrum practices and facilitating morning stand-ups, sprint planning, retrospectives, and refinement sessions.
• Conducted one-on-one coaching sessions to promote feedback and enhance team cohesion.
• Streamlined JIRA data for executive reporting, collaborating with teams to refine and clean up information used in Aha! and Tableau dashboards.
• Developed custom Confluence dashboards to track and report team statistics for each sprint.
• Hosted bi-monthly Epic Review Sessions, ensuring alignment of product priorities with stakeholder expectations.

Beaverton, OR

• Successfully maintained a three-week release schedule for the team.
• Facilitated the development of a dynamic and adaptable process that evolved after every retrospective.SCRUM MASTER II (Jul 2020 - Jul 2021)
• Implemented Backlog cleaning meetings with Stakeholders to ensure prioritization and clarity.
• Established organizing systems in JIRA to streamline ticket refinement before involving developers.
• Successfully adapted Scrum process to effectively support remote team members.
• Conducted one-on-one coaching sessions to promote feedback and foster team cohesion.

Beaverton, OR

- Managed a segment of a cross-platform (Chromebook/iOS/Android/Win/Mac) automated test repository.- Implemented integration between our Automation system (Appium/Selenium/Ruby) and Test Management Tool (TestRail) using TestRail's API, enabling tracking and auditing of Automation tests.- Conducted routine Gap Analysis on Automated tests, adding tests to.

Portland, Oregon Area

- Contributed to the development of an iOS automated test suite using Calabash and Cucumber, leveraging Ruby.- Assumed the role of Lead QA for VEO Mobile, an iOS application, collaborating with two developers.- Coordinated testing activities for the Mobile team, assigning tasks and organizing tests during regression efforts.- Maintained comprehensive.

Portland, Oregon Area

- Conducted design, development, and execution of manual test cases for multiple SaaS products, ensuring thorough feature and functional testing.- Assumed the role of QA Lead for Cayuse Sponsored Programs, collaborating with cross-functional teams including QA testers, Development Engineering, Product Owners, and UX Designers to develop comprehensive test.

Portland, Oregon Area

• Rectified SQL database issues, ensuring data accuracy and usability before integration into user interface systems.
• Generated comprehensive SQL database reports, providing insights into system users, active proposals, and upcoming deadlines.
• Modified HTML and Coldfusion files as per customer configuration requests, incorporating functionality changes and text modifications.
• Implemented a streamlined Post Go Live (PGL) request system, resulting in an 80% reduction in ticket resolution time.
• Conducted training sessions for a Technical Support Specialist, equipping them with knowledge of system usage, software functionality, and database navigation.PRODUCT SUPPORT SPECIALIST (Feb 2013 - Oct 2014)
• Resolved up to 45 software support issues per week for numerous educational institution clients, serving as a key member of a three-person team supporting a Federal Grant Preparation Software Suite.

Portland, Oregon Area

• Delivered technical support to a large customer base, resolving an average of fifty daily business and individual user issues through phone interactions.
• Addressed a wide range of technical concerns, including Windows, Mac, Microsoft Office, Boot Camp, Windows 7 Install, 3rd Party software, printer, router, monitor, and wireless peripheral issues.
• Troubleshot and resolved external hard drive and router problems, performed printer setup and testing, and configured various software applications such as Safari, Microsoft Word, iWorks suite, Calendar, and Address.
• Exceeded company targets, including achieving less than 10% Senior Advisor escalation, selling six-monthly Warranty packages, maintaining a fourteen-minute handle time, and attaining a 95% customer satisfaction rate in.
• Provided training to customers on Apple applications like iTunes, as well as hardware including MacBook Pro and iMacs.
• Identified customer technical support needs and successfully sold Warranty Extensions and Mac software.