Senior IT Consultant focused on advising IT leaders align their goals with IT with business outcomes. Design and implement programs so as to:• Enhance technology capabilities targeting at increasing revenue and reduce cost. • Support technology-enabled business strategy, mergers and acquisitions, cost optimization, solving complex IT issues. • Implement Service Delivery Transformation: Sourcing advisory (ITO strategy, RFP lifecycles, contract renewals, governance, transition), vendor management. • Improve IT service management, IT governance and demand management, organizational design and cloud strategy• Risk Mitigation: security, program management, interim IT executive and interim CIO, staff augmentation

Senior IT Advisor focused on helping IT leaders align IT with business outcomes, accelerate digital transformation, and enhance technology capabilities to increase revenue and reduce cost. Working with a variety of Fortune 1000 companies enhancing Infrastructure and ITSM capabilities. Specific areas of 1) IT Strategy: Technology-enabled business strategy, mergers and acquisitions, cost optimization, solving complex IT issues2) Service Delivery Transformation: Sourcing advisory (ITO strategy, RFP lifecycles, contract renewals, governance, transition), vendor management, IT service management, IT governance and demand management, organizational design, cloud strategy3) Digital Transformation: application rationalization, exploratory investment & innovation lab competency, automation, cognitive and autonomics4) Risk Mitigation: security, program management, interim IT executive and interim CIO, staff augmentation

Senior IT Advisor focused on helping IT leaders align IT with business outcomes, accelerate digital transformation, and enhance technology capabilities to increase revenue and reduce cost. Working with a variety of Fortune 1000 companies enhancing Infrastructure and ITSM capabilities. Specific areas of 1) IT Strategy: Technology-enabled business strategy, mergers and acquisitions, cost optimization, solving complex IT issues2) Service Delivery Transformation: Sourcing advisory (ITO strategy, RFP lifecycles, contract renewals, governance, transition), vendor management, IT service management, IT governance and demand management, organizational design, cloud strategy3) Digital Transformation: application rationalization, exploratory investment & innovation lab competency, automation, cognitive and autonomics4) Risk Mitigation: security, program management, interim IT executive and interim CIO, staff augmentation

Lead a team focused on developing and deploying the IT Strategic Roadmap for Infrastructure Services within one of the largest Insurance Companies. Included in this is IT Vendor Management, IT Infrastructure Transformation, Data Center Assessments, ROI analysis on Data Center Consolidations. Additionally lead a team of outsourced engineers, technical managers and IT Delivery teams focused on a total transformation of the IT Infrastructure. Specific accomplishments are:• Brought the virtual / physical server ratio to 90% / 10%• Implemented tiered storage capabilities with Auto-Tiering of data to insure efficient use of all storage arrays and effective throughput to meet application demands• Successfully negotiated vendor agreements for all verticals within IT Infrastructure • Redefined Service Level Agreements (SLA) and Key Processing Indicator (KPI) thresholds to guarantee availability and performance• Implemented tools and processes that allowed for proactive management on the It Enterprise as well as provide analytic reports on trends in capacity as well as areas of improvements.• Implemented a total IT Network upgrade to the Core and Distribution layers and the expansion / refresh of the access layer as needed. Enabled 10/40Gb Data Center LAN

IT Service consulting company focused on developing and deploying the IT Infrastructure Services for clients that are transforming how services are to be provisioned. Included in this is IT-Infrastructure Transformation, Data Center Assessments, ROI analysis on Data Center Consolidations and / Data Center Moves, Virtualization and System Consolidations. Also providing Disaster Recovery risk analysis, planning and implementation services.Specific accomplishments are:• Managed the delivery of medium to large scale, complex infrastructure and IT systems implementations using a number of technologies to meet the ever expanding needs of the business.• Redefined outsourced and co-sourced environments and managed support initiatives while standardizing all data center capabilities into a colocation provider and moved all managed services to an internal solution and/or third party solution. • Developed a strategic roadmap to maximize facility and IT related efficiencies for System Virtualization and System Consolidation. This roadmap identified benefits of virtualization as it relates to standard IT saves as well as facility and power saves. • Lead consolidation efforts to allow for the move from 15 separate and disparate infrastructure organizations into 2 data center facilities with a standard operational and support models

 Directed the delivery of company-wide IT services including the introduction of ITSM toolsets designed to create transformational change in the requesting, delivery and reporting of IT services. Led the team of worldwide Service Delivery Managers responsible for the relationship between IT and respective business owners including deployment of ITSM processes and best practices. Implemented a single tool that provided a cradle to grave view of all assets. Provided a real time dashboard for service provisioning and changes.  Initiated implementation efforts on deploying ServiceNow for ITSM disciplines, developing a CMDB for all CI’s, products, and services provided by IT worldwide. Managed a team of Global Service Delivery Managers that focused on meeting and/or exceeding all SLA’s and enhancing customer satisfaction and transparency.  Built and initiated the deployment of a Service Catalog / Service Request process that will become the tool of record in engaging IT services, products and end-user support.

 Directed strategic and tactical programs which were focused on transforming and enhancing delivery of all services on a global basis. Included total redesign of ITSM Disciplines and process structure.  Defined the strategic IT Roadmap for all IT Data Centers and associated Centers of Excellence. This included Hardening existing data centers, Data Center Consolidation and Disaster Recovery  Executed SaaS and IaaS strategies that allowed the company to move “heritage” environments to a co-hosted site, enhancing operations services and reducing TCO.

 Oversaw operating budget of $135MM and 168 staff and directed the evolution of the Infrastructure Organization enhancing performance across multiple functional areas: Service Delivery, Security, Voice / Data Engineering, Systems Engineering, Incident / Change Management, Disaster Recovery, Middleware and Database Administration.  Led management of all delivery platforms. Directed outsourced and internal efforts within multiple data center geographies throughout the country and abroad. Negotiated outsourcing contracting resulting in $35MM-$40MM contracts over a 5-7 year lifespan. Increased business value and growth while maintaining financial transparency.  Built corporate Data Centers and Command Centers and including the Center of Excellence and Call Center platforms in support of all services and business requirements. Served as key IT executive during major business transformations and strategic acquisitions. Directed overall IT integration of acquired companies and facility moves. Developed and deployed centralized Information Security ID provisioning platform to provide limited access to all employees and customers while maintaining data integrity and privacy.  Spearheaded development and deployment of a standardized approach to Disaster Recovery. Included Business Impact Analysis, establishing RTO/RPO standards and in support of Business Continuity Transformed security provisioning solution for company resulting in significant expense avoidance, limited risk & exposure and access for all employees, vendors and customers. Tool also provided all re-certification and auditing capabilities to meet all regulatory requirements.

 Directed overall operating budget of $32MM and extended team of 87. Led multiple remote and consolidated processing centers within a dynamic and competitive market place.  Consolidated data centers in North and South America serving 30,000 users into a centralized Infrastructure with standardized processes and automation.  Drove agenda on IT efficiency and performance throughout tenure with multiple data center consolidation/automation projects and reengineering efforts across the globe. Projects included significant efforts in the US, South America, Brazil and beyond. Resulting plans impacted 13 data centers with project savings totaling in excess of $30MM.