It is my passion and pleasure to create real connections between clients and their customers. Through understanding your customers and how they engage with your brand, we'll walk your audience from hearing about your brand, up the path to purchase, to advocating for your brand and coming back for more.My experience spans Corporate Customer Experience (CX) Strategy , Customer Journey Mapping, Social Media Management, Website Usability, Development and SEO, Brand Management, Voice of Customer Analysis, and more. All backed with a Mathematics degree to ensure metrics, measurement, and informed decision making. I'm serious about what I do but love to add a little laughter to life when I can. Let's find your Edge, meet your business goals, and have some fun along the way.https://zepnickedge.comFind your EdgeBe all you. Go all in. Create authentic customer engagement.Digital marketing, SEO & CX consultant, social media management. My skill set includes Digital Marketing, Social Media Management, Search Engine Optimization (SEO), Community Management, Public Speaking, Voice of Customer, CX Strategy Development and Execution, Customer Engagement Strategy, Digital Customer Engagement, Journey Mapping Facilitation, Customer Insight Analysis, Metric Development and Monitoring, Process Improvement, Software Implementation, Agile Product Ownership, Data Warehousing, Data Governance, Healthcare Information Technology (HIT), and Software Development Life Cycle (SDLC). In November of 2021, I trekked to Mount Everest Base Camp in the beautiful country of Nepal with a like-minded group of trekkers from WE International. This 17-day trek was a human endeavor of grit and compassion done to see women and children rescued and restored from human trafficking. Follow along on my journey to help them live a better story - https://thesefeetdontstop.blogspot.com/I am a strong leadership and support professional with a Bachelor of Science (B.S.) focused in Mathematics from University of Wisconsin-Stevens Point.