Responsibilities --Drove service delivery & implementation of Enterprise IT services to Kitchens & users in the KSA region-Delivering & Implementing IT operations, structures, procedures & standards in the region as derived by the standards of Kitopi-Following up regularly with key stake holders & providing satisfactory results in improving & maintaining IT services-Working with cross‑functional teams in setting up Operations, Networks & Service delivery standards across KSA… Show more Responsibilities --Drove service delivery & implementation of Enterprise IT services to Kitchens & users in the KSA region-Delivering & Implementing IT operations, structures, procedures & standards in the region as derived by the standards of Kitopi-Following up regularly with key stake holders & providing satisfactory results in improving & maintaining IT services-Working with cross‑functional teams in setting up Operations, Networks & Service delivery standards across KSA market-IT Budgeting for the projects, allocating resources, identifying key systems hardware & forecasting costs required for the projects-Managed vendor relationships, negotiating contracts without compromising on service quality-Resource managing & budgeting, leading a team of IT Technicians, providing regular maintenance & checkup of IT assets, supporting & assisting users with required training & resolving issues on time-Administering & Managing SaaS environment, directories, IT inventories in the region & delivering services by maintaining SLA'sAchievements --Successfully lead an IT Re‑vamp project with implementing new systems & infrastructure in 18 kitchens within the allocated budget-Planning & budgeting the transition of Foodics POS system to inhouse developed SKOS POS system for Kitopi-Delivered & Implemented IT services in the region by achieving targets on time during the change management phase-Leading KSA market in the implementation phase of Microsoft Environment all over Kitopi enrolling all users & hardware on Azure & Intune directories-Managing IT Assets of all KSA market on Facilio & Jira Atlassian systems for Audit purposes, achieving 97% of accuracy rate-Proposed & Implemented migration of SAP services to cloud for archiving business data & removing dependencies on physical servers & cost of AMC's-Conducted a value engineering exercise in utilizing existing assets saving cost & revising CAPEX for new projects leading to save 30% on the actuals forecasted Show less

Responsibilities -- Drove service delivery & improved Enterprise IT services to 20+ Kitchens and users of Shobak- Performed on‑site visits to troubleshoot issues, install & train new IT related systems/services- Provided complete IT technical support services & assisted management teams to ensure efficient business processes- Implemented & drove adoption of key tools & processes to efficiently deliver IT services for the company- Assisted in new projects & expedited… Show more Responsibilities -- Drove service delivery & improved Enterprise IT services to 20+ Kitchens and users of Shobak- Performed on‑site visits to troubleshoot issues, install & train new IT related systems/services- Provided complete IT technical support services & assisted management teams to ensure efficient business processes- Implemented & drove adoption of key tools & processes to efficiently deliver IT services for the company- Assisted in new projects & expedited receipt of proposals from vendors & subcontractors- Administered users of Office 365 & Google Workspace for the KSA region- Administered tickets & delivered services by maintaining SLA's- Administered & managed inventory of IT Assets- Assisted Delivery & Call Center department with installation of telephony services & business reporting- Recommended and Implemented improvements & efficiencies in IT infrastructureAchievements -- Successfully administered & delivered IT services in new kitchen openings at 8 different locations in the past 5 years- Successfully implemented & maintained IT standards & data of the users and kitchens- Successfully delivered & rolled out IT department to Kitopi during the acquisition of Mawred Al Baraka Shobak- Successfully transitioned from Microsoft to Kitopi Google Workspace with implementing & managing required trainings & assistance to the Shobak users and kitchens- Successfully implemented Kitopi security standards by launching JumpCloud & Jira Atlassian Management for Shobak users & kitchens Show less

- Creating Advertising Campaigns and Strategies for Emporium Novelty products- Designing and Editing 30 second Ads for Social Media- Creating Platform on Social Media to Market products- Responsible for discussing and sharing ideas of Marketing and Production with Management- Responsible to carry out production planning and execution to create/shoot Advertisement- Responsible for Managing daily office tasks, IT related issues, including book-keeping and payroll management

- Creating Content- Production- Editing