Steve Key Email & Phone Number

Seaham, England, United Kingdom

Working collaboratively with colleagues at all levels across our organisation, I'm currently leading on a major project leading the design, development and implementation of 3 trials that will launch and run through 2022/23. Here at believe we are on a quest to ensure our customer experience is effortless, we clarify our role in the communities we serve, we have a fluid and flexible workforce and we are stripping out complexity from our processes to ensure we don't waste resources. Utilising our 4 key strategic priorities of 'Simplify, Empower, Collaborate and Digitise' we are crafting the three trials to deliver on our vision to help our customers live life without barriers.

Seaham, England, United Kingdom

Seaham, England, United Kingdom

United Kingdom

• Expanded role which included End to End involvement in the delivery of each digital store project due to increasing complexity of new store design and delivery• Supported pre readiness checks to ensure stores were fit for the change operationally and behaviourally, including completion of action planning to support stores• Designed and implemented In store enhanced training at launch days to ensure all colleagues had practical training in understanding and delivering an exceptional customer experience• Conducted Post Store launch visits to assess performance and support the leadership in stores with action planning to maintain and develop their customer experience and store performance• Developed the use of the Zoom platform for remote delivery of training across Sainsbury’s Argos, adopted nationally within the digital transformation programme saving associated training costs

United Kingdom

• Created Engaging Leadership & Team Session content used nationally across the Sainsbury's Argos Digital Transformation programme. Designed & delivered materials used across the wider Argos business to support teams with the behavioural & mindset changes needed in the new digital environment• Planned, organised & delivered training to leadership and colleagues, both at store & head office level as part of the digital investment programme across multiple sites UK wide• Was at the forefront of delivering one of the largest digital transformation & change projects in UK retail history• Managed complex training projects, delivered on time and to budget on every occasion• Proud of retention of 86% of colleagues migrating from their traditional store environment to working within Sainsbury’s

North East England

• Supported key stakeholders in identifying and developing performance potential across the North East Region of stores• Created and supported clear & robust plans to support the Regions succession, leading the Regions Retail Academy programme for future Store Managers.• Led the People strand within the Region alongside the HRBP holding regular meetings with the Store Manager Leads to discuss progress• Facilitated & delivered key communications & training sessions from wider business to store level through the Store Manager population

Blyth, Alnwick And Berwick Upon Tweed

Highly experienced leader with a passion for achieving through people, the priority in store is always development of the team which is the enabler to high performance. Consistently over achieving on KPI performance instore. Accepts additional responsibility with roles including Financial Services Advocate North East, Business Support Group Mentor and Regional Development Coach North East. Proud to be part of an Area that is consistently top of the business across multiple KPI's.

Berwick Upon Tweed, Leeds City Centre, Rochdale, Shipley, Thorne + More

Leader of many stores across North East and West Yorkshire ranging from 4,000 to 15,000 sq ft and up to 80 colleagues. Fast paced, high turnover environments where making winning decisions fast is a daily occurrence. Many Area topping KPI performances including Store of the Year 2001. Additional responsibility the norm with Area roles including Area Training Hub, Health and Safety Area Rep/Trainer West Yorkshire and cell Manager North East.

A Levels, A Levels In Biology, Chemistry And Maths

Gcse, 10 Subjects At Grade B Or Above Including Maths And English