Positions/Titles Held:• Program and Strategy Manager• Project Manager• Scrum Master• Product Support Coordinator• Accounts Manager• Process ExecutiveRoles and Responsibilities• Coordinating with CEO & VP on Strategy, Decision Making & Market Development• Governance, Risk and Compliance Management• Company-wide Program and Project Management (Includes Engineering, Product Management, Finance, Marketing, Customer Success, Professional Services, Support, and HR)• New Product Innovations• Bridge Offshore & Onshore Team• Bridge USICS, Immigration Government Agencies, and Affiliated Associations• Conflict Management• Escalations Handling• SaaS Metrics and AnalyticsGlobal Delivery | Program Management | Project Management Office (PMO) | Change Management | Business Development | Process Improvement | Business Planning | People Management | Operational Excellence | Business Process Improvement | Change Management | Innovation | Virtualization | Cross-functional Team Leadership | Cloud Computing | Data Analysis | IT Service Management | Financial Management | Business Process | Enterprise Resource Planning (ERP) | Communication | Cost Management | IT Infrastructure Management | Recruiting | Negotiation | Budgeting | Auditing | Payroll | Market Penetration | Benchmarking | Executive Management | Microsoft Excel | Critical thinking | Decision Making | Project Management | Problem solving | Reporting | Analytics | Privacy & Security | Solution Delivery | Change Control | Methodology | Accounting & Finance | Events Planning | Marketing | Operational Risk Management | Contract Management | Coaching | Prioritization | Forecast | Interview | Planning | Organizing | Executing | Influencing | Leading | Negotiating | Delegating | Conflict resolution | Adaptability | Tolerance | Creative | Efficient | Energetic | Self-starter Meticulous | Growth Strategies | Business Process Outsourcing (BPO) | Portfolio Management | Digital Transformation | Market Research

Implementing ScrumActing Scrum Coach: Training Scrum & Build new scrum mastersMentoring managmenet on the results of ScrumIdentify Risks, process issues and improve themCoaching on how to derive Definition of Done (DoD)Facilitating (not participating in) the daily standupHelping the team maintain their burndown chartSetting up retrospectives, sprint reviews or sprint planning sessionsShielding the team from interruptions during the sprintRemoving obstacles that affect the teamWalking the product owner through more technical user storiesEncouraging collaboration between the Scrum team and product ownerHelp the team to focus Customer Satisfaction and business objectiveCoach, mentor, guide, facilitate, motivate and advise the team as needed

Roles & Responsibilities• Interacting with clients over calls & online meetings on daily basis.• Leading the Project, monitoring, and evaluating till the closure.Education 2019-06 - 2021-04 MBA: Information Technology Venkateshwara Open University -UP 2006-06 - 2008-05 Bachelor of Commerce: International Business and Finance Dr. Ambedkar First Grade Degree College - Bangalore 2003-06 - 2005-05 PUC: Accounting and Business Management Dr. Ambedkar Evening College - Bangalore 2002-06 - 2003-03 SSLC: Karnataka Secondary Education Examination Board St Anthony's Boys High School - Bangalore•Solving all the client-related problems and ensuring their satisfaction in retaining them.•Creating applications & auto reports using excel macro.•Building a good database for future records and planning of the organization.•Guiding & training the team, forecasting & suggesting to the management about the process.•Conducting briefs out for the concerned team to maintain team spirit and so on.•Executing the client requests as a team.•Coordinating with management on Project & ProcessTraining, managing the queue for the day, reporting the superiors, a quality report analysis, and was creating documents for future reference

Roles & Responsibilities•End-to-end Account Management and one point of contact for customer•Processing the claims to the head office.•Handling 2,50,000 of Team-lease employee's insurance claim records•Help Desk through multiple channels includes Web, Telephone &face to face.•Generating the reports on a timely basis & reporting the superiors.•Getting the work done by team agents and consolidating the results.•Also, handling escalations, email support reverting 400 emails a day so on.•Involved in generating the consolidated MIS and reporting the higher authorities.•Visiting the clients, having direct contact with the employees on providing 24hrs call support over phone on all emergency.•Guiding team to provide the right information at a right time, to the right person, at a right place•Executing the Targets and Objectives into reality. Striving towards the achievement of the target in a team

Roles & Responsibilities• Interacting with clients face to face.• Doing audits every week throughout Bangalore Stores.• Solving Customer Complaints & handling calls.• Assisting HR in pay role, team outing, brief out meeting & filing employee personal data.• Training the new joiners and sharing the best experience.• Ensured Quality of the product & services