Sarah B. Email & Phone Number

Passionate automotive enthusiast with 14 years of experience in the auto industry. Constantly trying to learn more.

Listed skills include Microsoft Office, Microsoft Word, Microsoft Excel, Powerpoint, and 24 others.

• 

  Service Advisor

  Ferrari Silicon Valley

  Sep 2020 - Present - 2750 El Camino Real, Redwood City Ca 94061, United States

  My primary responsibility is to ensure exceptional customer satisfaction and maintain the highest standards of service. I specialize in providing personalized solutions and expert advice to Ferrari owners, addressing their vehicle's specific needs. In my role, I oversee a team of skilled technicians, coordinating vehicle maintenance and repairs to ensure efficient and timely completion of service jobs. I work closely with customers, building strong relationships and addressing their concerns with professionalism and care. I provide clear explanations of service procedures and associated costs, ensuring transparency throughout the process. I am committed to upholding the dealership's reputation for excellence by adhering to manufacturer guidelines and specifications. I continuously stay updated with the latest Ferrari technologies and industry trends, enhancing my knowledge and training the service team accordingly. Collaboration is key, and I work closely with other departments, such as sales and parts, to ensure seamless communication and coordination. Whether it's overseeing vehicle handovers or sourcing genuine Ferrari components, I strive for a customer-centric environment where every client feels valued and well taken care of. In summary, my main focus is on providing exceptional client interactions. From managing the service team to addressing customer concerns, I am dedicated to delivering the highest level of care and support to Ferrari owners, upholding the brand's legacy of performance, luxury, and exclusivity.