• Consult with clients to uncover needs & outcomes and build learning solutions that support the fulfillment of each.• Design and develop facilitator-led and asynchronous learning for clients.• Consult with the C-suite, both internally and externally.• Act as a thought leader for process improvements, innovation, and strategy.Accomplishments:- Developed the Enablement Readiness Scorecard to uncover the current state of a client's sales organization and identify opportunities for improvement.- Built the Accelerator program to quickly align stakeholders on program goals and jumpstart the design process.- Collaborated on the creation of Baker's Coaching as a Service offering.- Supported the design team with the launch of Fuel-IQ, focused on UI design and content creation.

• Designed, developed, and delivered world-class learning programs that were experiential, drove behavior change, and increased enablement and performance− Part of the team who continuously improved and delivered the GTM onboarding program• Mentored the ID Team on instructional design best practices; created templates & processes; conducted QA reviews; provided coaching on design methodology, script development, and stakeholder management• Evaluated the business impact of learning programs through the use of learning and performance metrics• Accomplishments:− Developed the competency model for the Sales function, including relevant developmental activities− Partnered with Product Management on the build of the 2021 Programmability Certification− Built the March 2020 Sales University program for newly promoted AEs− Helped with the launch of the 2019 Corporate Pitch Certification process; built rubric & job aid for managers− Launched the Elevate Program for Front-Line Sales Managers in 2018− Awarded Q3 FY19 MVP

• Managed Blue Shield's executive leadership development program: Lead to Excellence (L2X)− Co-developer of the third segment of the L2X program, which won the 2017 Bronze from Brandon Hall in the 'Best Advance in Leadership Development' category• Built Leadership & Organizational Development programs that supported Blue Shield’s Leadership Model and people strategy− Partnered with HR Business Partners and key stakeholders in analyzing the Leadership & Organizational Development needs of the organization− Delivered train-the-trainer sessions to prepare our business and HR leaders to facilitate our leadership programs− Designed evaluation strategies for measuring the results and impact of Leadership & Organizational Development programs against broader talent strategies and corporate goals− Drove on-time, on-target, and on-budget implementation of programs, projects, and initiatives• Contributed ongoing thought leadership on Blue Shield’s Leadership Model by integrating research on best practices with expertise in learning and development

• Provided consulting services to Fortune 500 companies, with a focus on learning strategy, curriculum development, and training design: − Designed training solutions using a wide array of delivery methodologies: instructor-led classroom training, virtual classrooms, and eLearning – Conducted train-the-trainer sessions and facilitated pilot courses – Led client working sessions and developed instructional strategies, storyboards, and interface designs – Proficient in authoring tools of Captivate and Articulate, as well as Learning Management Systems• Built needs analysis surveys (in-person interviews and online questionnaires) to determine course goals − Developed and conducted user reviews for pilots − Created evaluation strategies and Level 2 assessments, including pre-tests, learning checks, and post-tests• Led the training team at a major university in the implementation of a campus-wide timekeeping system for 17,000 employees − Drove the design and development of enterprise-wide learning solutions (instructor-led, UPK, videos, etc.) and performance support tools

• Developed multiple online courses for Yahoo! in partnership with Golden Interactive Media. • Worked with non-profit organizations on improving their training and communication efforts.

• Developed global training solutions for the Retail division: − Led a collaborative development process, working closely with corporate stakeholders, regional trainers, and teams from Apple Retail stores − Facilitated brainstorm sessions and review meetings − Designed instructor-led training activities and Train-the-Trainer curriculum − Created facilitator and student guides (slides, print, web support)• Served as Training Product Manager for the creation of curriculum to support a new Retail role: − Worked with the Retail Business team to create classroom training for the new role − Created communication materials for Store Manager conference calls and Store Meetings, in collaboration with the Retail Business Team and Regional Directors − Hired and supervised the contract Subject Matter Expert (SME) • Collaborated with Store Ops in communicating business priorities and training opportunities to Retail staff – Co-created and led the I.D. Bootcamp for the Retail Training Team on instructional design theory and methodology – Evaluated existing course materials for revision and continuous improvement • Developed a New Hire Checklist for the Retail Training Team

• Responsible for the development of client e-learning courses and kept all projects in scope, within budget, and on schedule: − Analyzed the learning and business needs of clients − Facilitated and led on-site design sessions with clients; served in the role of Instructional Strategist as needed − Created comprehensive Project Plans, including detailed Instructional Treatments and Risk Management Plans − Led the project team in the development of effective interactions and user interface design − Wrote and copyedited course scripts as needed − Conducted on-site User Reviews and managed the iteration process• Communicated effectively with clients, project teams, and the business: − Ensured a high level of customer service and successfully won repeat business with multiple clients − Facilitated web meetings with both clients and remote team members for review and design sessions − Monitored and updated the online project workflow (estimated hours, budget, expenses, etc) − Created new standard of using an online doc sharing website to communicate pre-Alpha change requests, so everyone is ‘on the same page’ and can update their status in real-time• Supervised project teams (Instructional Designers, Media Artists, Flash Developers) through all phases of development: analysis, prototyping, production, QA

• Responsible for providing overall leadership, direction, and quality assurance of all e-learning courses – Ensured overall consistency of e-curriculum and delivery methods across business units and to external partners – Managed the eTeam, made up of Online Course Developers, Technical Programmers, and Help Desk staff• Oversaw the development of online courses: − Managed training request pipeline & worked with business sponsors to ensure successful completion of projects − Built project plans, created design checklists, and improved course development methodology − Reviewed scripts, QA’d courses, and mentored the eTeam in continuous quality improvement• Responsible for the Learning Management System (LMS): − Managed LMS applications (Docent, SumTotal) and course catalogs − Ensured the Learning Center Help Desk responded quickly to technical issues and user questions − Successfully implemented the Voice-over Internet Protocol (VoIP) delivery method to the entire company• Created the Learning Center Intranet portal for on-site and remote training teams

• Oversaw the development of proprietary Education and Consulting instructor-led curriculum: − Managed the overall strategy and design of new products and customer training programs − Helped determine pricing, wrote Marketing copy, and worked with Sales in product launches – Wrote and designed new print materials; outlined and copyedited scripts; created slides for Training events − Created evaluation methodology; worked with Delivery Team on improving Presenter, Trainer, and Coach training − Led multiple organizational work teams: Training Events, Print Production, and Media Production• Worked with the Executive Team on strategic alliances and new opportunities• Created web portals and online surveys for clients; helped design the company intranet; member of the Web Team• Manager of the Program Development Specialist and Media Producer

• Instructional design of web-based training courses for clients: − Facilitated client sessions and collaborated with SMEs in curriculum design and content development − Developed and authored instructional creative strategies and course scripts − Managed course production and team efforts to meet project milestones• Designed and improved learning tools, development processes, and client management templates: − Initiated the creation of the Design Library & Best Practices Archive and served as Team Lead − Helped create the Visual Script template and designed new interactivities to be used company-wide − Initiated the development of the SME Communication Committee and served as Team Lead − Member of Intranet Redesign Team; assisted with web architecture & User Interface (UI) design • Mentored new and junior Instructional Designers re: methodology, practices, and the use of company-specific tools

• Produced member newsletters, product brochures, and marketing materials: − Wrote and edited monthly articles and quarterly newsletters for publication − Created the graphic design of all member communication materials − Managed the production and distribution of materials to seven million members• Member of the Website Design Team; provided design concepts and reviewed vendor submissions• Represented the Marketing Department on the NCQA Regulatory Committee

• Ran the Media Services division of the Education Department: − Determined budget needs; established long-range plans & departmental goals; developed policies & procedures − Project management of all in-house and external video production − Supervised the A/V staff; provided training for new hires• Produced educational media for both patient education and staff training needs: − Instructional design, scriptwriting, videography, and editing of all in-house video production − Created the graphic design of slide presentations for physicians and medical staff − Hired and supervised external production services as needed• Served as Facilitator for a variety of Education, Safety Training, and Employee Health events