Steve Kaish Email & Phone Number

Decision Flow’s powerful software solution is revolutionizing the operations of complex manufacturing environments - picking up where traditional ERP leaves off. Via sophisticated industrial modeling that incorporates lean production principles, Decision Flow’s Production Manager provides leaders and staff with insights and prescriptive guidelines to streamline operations, eliminate excess inventory, reduce working capital, and improve revenue by getting more products to market on time.

New York, New York, Us

I joined Glia post Series B, to build out Glia’s Alliances, Product Marketing, and Content Marketing functions. Over 5 years, I scaled those organizations by 10x as we grew revenue by nearly 10x. The Alliances strategy, which I developed and ran, drove the majority of the company’s growth. We created the new category called Digital Customer Service, and established Glia as the category’s thought leader and market leader within the Financial Services industry. In 2022 Glia achieved official unicorn status.

Responsible for offer management, product marketing, demand generation and technology alliances for contact center business unit. • Led the rapid and successful product launch of BroadSoft’s Cloud Contact Center service into the service provider market. • Recruited and enabled high-impact team.• Managed the highly successful integration of corporate acquisition.• Developed offers, channel programs, promotions, sales training and digital marketing programs resulting in triple-digit sales growth.• Developed BroadSoft's first end-user demand generation programs, including launching 11 programs with first 2 months on the job.• Built successful OEM relationships with key technology partners adding double-digit revenue growth.• Managed expansion of offer into new geographies across multiple continents.

Responsible for channel and partner development for this market leader in cloud-based Unified Communications and VoIP software, which powers the hosted service offerings of the world’s largest telecommunications services providers globally. • Re-built the Business Development organization from the ground up. • Closed cloud resale deal with a global manufacturer projected to generate $11M over 3 years. • Restructured stalled strategic initiative, leading to tripling of program revenue within first year.

Melville, Ny, Us

Core part of Leadership Team of this market leader in cloud-based and VoIP/multi-media call center software which provides technology to many of the world’s largest telecommunications services providers, as well as numerous Fortune 1000 and healthcare companies in over two dozen countries. Responsible for strategic and tactical product planning, global marketing, global sales engineering, technical and sales training, documentation, and strategic supplier relationships.• Conceived and introduced largest, most innovative product release in the company’s history, resulting in 23% increase in average deal size due to new value-added product features.• Led business planning and launch of new cloud-based Software-as-a-Service (Saas) offering.

Melville, Ny, Us

Managed global implementation and support teams. Customer base includes top-tier telcos and major corporate customers.• Achieved 50% improvement in customer satisfaction at troubled accounts.• Negotiated several multi-million dollar professional services contracts with Tier 1 telcos.

Melville, Ny, Us

Recruited and led sales team in closing telco and enterprise customers.• Prospected and closed largest channel in territory.• Closed strategic deal with World’s Largest Telco, our first customer in Japan.

Melville, Ny, Us

Led technical marketing and development of strategic partnerships.• Developed and executed managed strategic partnerships & technical marketing strategy. • Prospected and nurtured channel that delivered the largest deal in company history.

Melville, Ny, Us

Started the organization and hired and trained team focused on creating the industry's first SaaS-ready cloud-based call center product.• Built product management methodology and brought discipline to development process.• Hired and trained team of product managers focused on product requirements.• Led transition of product from CPE product into cloud-based architecture & feature set.

Bridgewater, New Jersey, Us

Started and recruited the product management team that launched the industry's first commercially deployed VoIP Class 5 softswitch.

Murray Hill, Nj, Us

Led a variety of systems engineering teams in developing and launching products and services for AT&T's offerings in Internet, call center, and messaging.

Ms, Operations Research

Bs, Industrial Engineering