Syed Kamran Javaid Email & Phone Number

Dhahran, Saudi Arabia

• Business Data Analyst who maximizes productivity, customer experience, and satisfaction by transforming data and technology plans into powerful business solution and improvement opportunities Distinguished for both.
• Implementation of MS Power BI Dashboards and Reports for live analysis
• Implementation of MS SQL stored procedures, functions, Database creation and queries
• Define data analysis, collection, and reporting requirements, including KPIs, analytics and insights
• Consolidation of various data sources and visualization using Power BI, Excel and Crystal Reports Show less

Dhahran, Saudi Arabia

• Responsible for the delivery execution and adherence to the process for Problem Resolution with a focus on Major Incidents & Problems. Ensuring that the most effective resources are aligned in the restoration of.
• Monitored Problem Management processes and procedures by assisting in… Show more Responsible for the delivery execution and adherence to the process for Problem Resolution with a focus on Major Incidents & Problems..
• Monitored Problem Management processes and procedures by assisting in implementing an end-to-end process improvement program. Led to over 20 process improvement changes and retooling of Problem Management module in BMC.
• Advised on process improvements in collaboration with service owners and stakeholders to ensure successful service delivery and stability in customer-facing IT services.
• Collaborated with key stakeholders, IT service owners, and cross-functional teams to perform root cause analysis and solution implementation that increased service performance and stability by 15% over the same period.
• Constructed analytical solutions to IT business problems and collaborating approaches to remediate the problems.

Dhahran, Saudi Arabia

• Developed policies and procedures for implementing changes to production IT environment, including risk analysis / mitigation, technical documentation, communication plans, implementation / back-out plans, and change.
• Developed policies and procedures for implementing changes to production IT environment, including technical documentation, communication plans, implementation / back-out plans, and change calendar.
• Created standards adopted as corporate policy with streamlined templates and faster process by developing and implementing change management tools and activities.
• Led teams of analysts to evaluate, plan and execute System changes.
• Oversaw change management efforts to support implementation of critical initiatives driving technology, process and culture changes.
• Conducted weekly Change Advisory Board meetings facilitating discussions and evaluation of proposed changes

Dhahran, Saudi Arabia

• Maintained Network Access and Security through management of user accounts, email and group security profiles using Active Directory User Management.
• Managed user accounts and provide second and third line support services to users.
• Analyzed existing systems and databases and recommended enhancements to solve business needs
• Provided onsite and remote support for desktop software and enterprise SAP applications, MS Exchange e-mail, remote access, workstation hardware and other end… Show more
• Provided onsite and remote support for desktop software and enterprise SAP applications, MS Exchange e-mail, remote access, workstation hardware and other end user issues.
• Managed the processing of incoming calls for support via both telephone and e-mail to ensure courteous, timely, and effective resolution of end user issues.

Bachelor Of Science - Bs, Computer Science

Nano Degree, Business Analytics

Successfully graduated from Udacity under their Nanodegree program Business Analytics. The program gives in-depth overview of the data and.