Syed Kamran Javaid Email & Phone Number

Dhahran, Saudi Arabia

Business Data Analyst who maximizes productivity, customer experience, and satisfaction by transforming data and technology plans into powerful business solution and improvement opportunities Distinguished for both technical and business acumen, and for an ability to bridge communication gaps between technical, business, and executive audiences. Conduct data modeling, statistical analysis, business intelligence, trending. Data analytics supporting management in decision making for… Show more Business Data Analyst who maximizes productivity, customer experience, and satisfaction by transforming data and technology plans into powerful business solution and improvement opportunities Distinguished for both technical and business acumen, and for an ability to bridge communication gaps between technical, business, and executive audiences. Conduct data modeling, statistical analysis, business intelligence, trending. Data analytics supporting management in decision making for critical enterprise initiatives involving development, utilization, support, customer experience of IT provided solutions.• Implementation of MS Power BI Dashboards and Reports for live analysis• Implementation of MS SQL stored procedures, functions, Database creation and queries• Define data analysis, collection, and reporting requirements, including KPIs, analytics and insights• Consolidation of various data sources and visualization using Power BI, Excel and Crystal Reports Show less

Dhahran, Saudi Arabia

Responsible for the delivery execution and adherence to the process for Problem Resolution with a focus on Major Incidents & Problems. Ensuring that the most effective resources are aligned in the restoration of business services, including follow though of root cause analysis and future prevention/risk mitigation within ITIL disciplines. Created and tracked tasks/recommendations to prevent or mitigate recurrence.•Monitored Problem Management processes and procedures by assisting in… Show more Responsible for the delivery execution and adherence to the process for Problem Resolution with a focus on Major Incidents & Problems. Ensuring that the most effective resources are aligned in the restoration of business services, including follow though of root cause analysis and future prevention/risk mitigation within ITIL disciplines. Created and tracked tasks/recommendations to prevent or mitigate recurrence.•Monitored Problem Management processes and procedures by assisting in implementing an end-to-end process improvement program. Led to over 20 process improvement changes and retooling of Problem Management module in BMC Remedy.•Advised on process improvements in collaboration with service owners and stakeholders to ensure successful service delivery and stability in customer-facing IT services.•Collaborated with key stakeholders, IT service owners, and cross-functional teams to perform root cause analysis and solution implementation that increased service performance and stability by 15% over the same period previous year.•Constructed analytical solutions to IT business problems and collaborating approaches to remediate the problems.•Created, distributed and maintained complex interactive data visualizations, reports and dashboards to support business decisions.•Analyzed complex technical issues in order to recommend, develop and/or implement strategies to reduce impact and avoid recurrence.•Implemented enhancement in problem analytics specifically in root cause determination, data analysis and problem trending.•Developed training material, process and procedures for Problem Management process. •Trained internal and external teams on Problem Management Process.•Developed problem management dashboard and knowledge management database using ASP.Net C#, SQL server to track and monitor progress of problem cases, solution implementation and knowledge sharing records. Show less

Dhahran, Saudi Arabia

Developed policies and procedures for implementing changes to production IT environment, including risk analysis / mitigation, technical documentation, communication plans, implementation / back-out plans, and change calendar. Facilitated communications between and gained consensus from IT teams. Collaborated with IT partners regarding change management and championed policy / procedure compliance. Presented processes and value to teams. Coordinated tasks among IT resources, management, and… Show more Developed policies and procedures for implementing changes to production IT environment, including risk analysis / mitigation, technical documentation, communication plans, implementation / back-out plans, and change calendar. Facilitated communications between and gained consensus from IT teams. Collaborated with IT partners regarding change management and championed policy / procedure compliance. Presented processes and value to teams. Coordinated tasks among IT resources, management, and customers. Conducted weekly meetings facilitating discussions and evaluation of proposed changes. Utilized Remedy Action Request System and Change Management applications to support Change function.•Developed policies and procedures for implementing changes to production IT environment, including technical documentation, communication plans, implementation / back-out plans, and change calendar.•Created standards adopted as corporate policy with streamlined templates and faster process by developing and implementing change management tools and activities.•Led teams of analysts to evaluate, plan and execute System changes.•Oversaw change management efforts to support implementation of critical initiatives driving technology, process and culture changes.•Conducted weekly Change Advisory Board meetings facilitating discussions and evaluation of proposed changes•Facilitated implementation of functional/business requirement within BMC Remedy Action Request System and Change Management applications to support Change Management process.•Ensured all enterprise changes were recorded, evaluated, authorized, prioritized, planned, tested, and implemented - documented and reviewed in a controlled manner•Developed a comprehensive dashboard to monitor progress of changes and forward schedule to better assess and avoid conflicting changes.•Coached and mentored change practitioners, resulting in consistent practices. Show less

Dhahran, Saudi Arabia

•Maintained Network Access and Security through management of user accounts, email and group security profiles using Active Directory User Management.•Managed user accounts and provide second and third line support services to users.•Analyzed existing systems and databases and recommended enhancements to solve business needs•Provided onsite and remote support for desktop software and enterprise SAP applications, MS Exchange e-mail, remote access, workstation hardware and other end… Show more •Maintained Network Access and Security through management of user accounts, email and group security profiles using Active Directory User Management.•Managed user accounts and provide second and third line support services to users.•Analyzed existing systems and databases and recommended enhancements to solve business needs•Provided onsite and remote support for desktop software and enterprise SAP applications, MS Exchange e-mail, remote access, workstation hardware and other end user issues.•Managed the processing of incoming calls for support via both telephone and e-mail to ensure courteous, timely, and effective resolution of end user issues.•Develop and maintain Crystal reports for daily, weekly and monthly performance reports.•Generate reports for liaising with management for resolving issues and sustain high performance levels.•Liaise between vendors and support teams to maintain service levels and warranty issues.•Maintain knowledge base and track implementation of technical solutions.•Provide training to end users with reference to identified difficulties and new tools /software implementation.•Oversee the development, implementation, and administration of help desk staff training procedures and policies•Carried out day-to-day duties accurately and efficiently. Show less

Bachelor Of Science - Bs, Computer Science

Nano Degree, Business Analytics

Successfully graduated from Udacity under their Nanodegree program Business Analytics. The program gives in-depth overview of the data.