Stephen Kandris Email & Phone Number

Richmond, Virginia Area

Collaborated with cross-functional IT teams to develop support plans, comprehensive documentation, and training materials for new and upgraded software releases.Served as the Subject Matter Expert (SME) and primary liaison for application maintenance and support, coordinating with vendors to ensure optimal performance.Provided advanced Level 3 support for applications, working closely with the Service Desk and On-Site Technicians to resolve complex issues.Partnered with the Network Operations Center (NOC) to monitor and respond to alerts, ensuring timely and effective incident management.

Richmond, Virginia

Worked directly with Service Desk Analysts to assist and familiarize the team with firm software, procedures, and administrative processes. Promoted a team atmosphere by maintaining open communication with other support services and providing guidance as needed. Supervised and managed the Service Desk in the absence of the Service Desk Supervisor. Acted as the primary point of contact with other supporting teams, providing ongoing training for daily functions and updating the support services knowledgebase as required. Coordinated with third-party support services to maintain communication and deliver training on new software.

Richmond, Virginia Area

Managed Citrix VDI environments for over 50 companies across various sectors, including industrial, legal, commodities, and electrical.Maintained peak performance of virtual servers through regular maintenance and troubleshooting of technical issues.Installed and managed client software to meet specific business needs.Collaborated with on-premise IT teams and provided end to end support and ensure seamless operation of virtual environments.

Lynchburg, Virginia

Managed on-premise AirWatch MDM services for over 2,000 corporate owned iOS devices and developed applications (apps) to use within the company. Updated and maintained software deployments for over 5,000 corporate Macs and PCs using SCCM 2007.Conducted testing and updates of Apple software and hardware to ensure compatibility with corporate systems. Created images for deployment for Mac OS.Administered McAfee Endpoint Encryption Services for over 5,000 corporate machines, enhancing data security.

Richmond, Virginia, United States

Assist end-users for second level support for various break-fix issues in a Windows and Apple based environment. Image Windows and Apple PC’s for new and existing end-users. Work with the Macintosh Architect on providing feedback for imaging and break-fix issues. Assisted End-Users with troubleshooting and setup of Apple iPhone and iPad devices.Created training documentation of new software and created training through the use of the Adobe Creative Cloud suite.

Richmond, Virginia, United States

Assist end-users with various break-fix hardware and software issues in a Windows XP and 7 based environment. Set-up Teleconference meetings through Polycom CMA 5000 and Outlook for multi-location conferences in the United States and Worldwide. Add/Remove end-users from Active Directory. Create new Resource Mailboxes and Distribution Lists through Active Directory.

Henrico, Virginia, United States

Provided end-user support for hardware and software issues in Windows XP and OS X environments, by troubleshooting applications as Terminal Emulator and Lotus Notes.Assisted Desktop Support with Level 2 calls during periods of high call volume.Installed and configured software applications for end-users.Supported users accessing the network via VPN, Citrix, and Remote Office.Conducted first-level troubleshooting for Blackberry cellular phones on AT&T and Verizon networks.

Richmond, Virginia, United States

Managed relationships with over 20 vendors to facilitate the return of PC components for credit or replacement.Collaborated with production staff to ensure proper installation and troubleshooting procedures.Conducted meetings with department managers to discuss upcoming procedural changes, inventory quality, and the total costs of returns.Maintained inventory in the SAP system through weekly incremental scans.