Experienced leader adept at identifying opportunities, analyzing issues, and delivery outcomes. Plan and lead complex projects with a consistent on-time and on-budget record. Motivating leader with outstanding interpersonal skills. Strong background in healthcare providers and financial services, but come with a broad technical knowledge base to help clients in all industries. Adaptable, conscientious, and dedicated to excellent customer service.

Serving as the Global Operations Lead for Managed Security Service engagements, my role as VP of Service Delivery is to help guide clients on their security and governance program(s), assessing their current maturity level and provide guidance on how to align their strategy toward protecting from current and future threats. Additionally, as the lead client-facing operational resource, I ensure all commitments to our clients are produced with quality, delivered as promised, and within financial guidelines. Furthermore, I have ultimate responsibility for managing our three worldwide Security Operation Centers comprised of 175 professionals, including maintaining proper controls, certifications, and staffing.

Primary goal is to develop and manage application portfolios for each department and to maintain all IT service level agreements for the Lower Bucks user population while working to maintain fiscal responsibility. Additional responsibilities include planning, coordinating, and designing all operational activities of the IT department, as well as provide direction and support for IT solutions that enhance mission-critical business operations. Personally challenged myself to tackle additional responsibilities such as becoming the HIPAA Security Officer for Lower Bucks Hospital.

Assisting the hospital with organizing and running various IT projects, especially surrounding EHR and Meaningful Use.

Oversee daily operations and infrastructure services (including server and application management, document management, and electronic file/payment services) for global financial services organization. Supervise19 technicians spanning 5 locations. Provide database administration for 300+ SQL and 20 Oracle databases. Manage 500+ Windows-based and 50 UNIX-based servers, addressing all hardware, performance, and operating systems issues. Ensure compliance with regulations, such as Sarbanes-Oxley and Graham Leach Billey.Spearheaded major bank-wide projects impacting 3,000+ users with combined budgets of $1 million.Facilitated incident-free transition of multiple applications to new global infrastructure following acquisition by international bank, including several proprietary corporate applications. Scheduled, coordinated, and implemented technology upgrades and migrations affecting as many as 5,000 users.Maintained optimal productivity by monitoring application system utilization and addressing issues proactively.Managed 75 vendors and technology partners to foster active review of services/product updates, resolve problems, and maintain relevant licenses.Migrated core website to local hosting solution within 3 months in position, reducing annual expenses 40%.

Trained and supervised 10 technicians providing 2nd and 3rd tier support for all back-office applications utilized by 3,000 users across 20 back office locations. Administered 50+ SQL and 10 Oracle databases. Developed SQL Server Integration Service packages. Managed vendor accounts, including technical updates, licensing, and issue resolution on behalf of business units. Maintained security patches from Microsoft. Drafted and established procedures and policies.Directed flawless transition of applications from acquired banks into Sovereign s infrastructure.Coordinated and implemented technology upgrades, including migration strategy.Enhanced overall efficiency and staff productivity by monitoring application system utilization, identifying areas for improvement, resolving problems, and reporting status.Attained cost savings by moving customer-facing portal to new Web hosting provider.Web Server Engineer (2005 - 2006)Managed 50 IIS Web servers and 20 SQL servers housing Internet and intranet sites. Maintained server security patches from Microsoft for Web and SQL servers. Ensured optimal application and Web site performance via preparation and analysis of daily/weekly management reports.

Collaborated with Development Team to ensure proper code/content management processes were followed.Developed and updated IT-related procedures, documentation, and policies.Managed server and site performance for Sovereign's public website infrastructure using tools, such as Gomez, Mercury SiteScope, and Clicktracks.

Evaluated programs, products, services, and systems and recommended solutions to support business needs with consideration to cost. Supported Cisco firewall for entire campus, comprised of 1,500 users across 20 buildings. Delivered informative and educational presentations, seminars, training sessions, and short courses to enhance user skills. As member of Computing Center Team, tested and evaluated new releases of operating system and application software to aid determination of optimal time to upgrade and impact to operations.Led implementation of LDAP solution after considering several key systems.Designed, built, and maintained entire Active Directory environment.Enhanced system security by implementing McAfee Virus Scan as standard virus protection software for all 2,000 computers on campus. Expedited updates using tools such as ePolicy Orchestrator.Increased efficiency and security by installing P-Synch self-service password management system.

Oversaw 6 helpdesk associates, providing first line support to internal customers, such as clinicians, financial administrators, and executives. Trained end-user on several internal software applications.Contributed to on time deployment of WAN support for nursing homes.Served as sole support for MDS clinical software during testing and initial roll-out phases.