Steven Kang Email & Phone Number

San Francisco Bay Area

- Support and counsel clients on work-related issues through an anonymous, text-based app- Empower each individual to make decisions by utilizing coaching and counseling techniques- 30+ hours training in active listening, management, and workplace dynamics- Invited to be a panel member in collaboration with SFTech4Good discussing "Using people + tech.

San Mateo, CA

- Managed IT infrastructure of 30 accounts by working cross-functionally with Project Managers and Systems Engineers- Conducted regular calls and meetings with key contacts to discuss high-level issues, strategic planning, and service feedback- Identified case trends and proactively mitigated issues before they became critical

Atlanta, GA

- Southeast District Most Valuable Player and Microsoft Store Most Valuable Player for achieving perfect Net Promoter Scores (NPS)- Performed technical consultations to determine root causes of issues and best solutions based on customer feedback - Trained internal staff on new systems and processes through instructional guides and in-person workshops.

Atlanta, GA

- Performed advanced hardware and software repairs on Macs, PCs, mobile devices, and audio/visual equipment- Educated clients through detailed notes about repairs rendered, and how to take preventative measures

Buford, GA

- Trained 11 sales associates through peer feedback and coaching, exceeding sales goals for 18 consecutive months- Led weekly 1:1 meetings for professional development, and monthly team meetings to review business performance- Executed administrative functions, including payroll, staff scheduling, training, cash handling, and business operations

Johns Creek, GA

- Selected as project lead for pilot store dedicated to the Asian/Asian-American community- Hired and trained 15 new sales staff on customer service and sales methods - Requested by corporate office to serve as lead trainer for second concept store in Chicago, IL