Sandra Karpinski Email & Phone Number

Greater Memphis Area

Manage new installations and large service expansions including virtualization technologies, managed services, network connectivity, and data center colocation. Work with customers to migrate their existing environments into new shared or dedicated platforms.Appropriately scope, plan, execute, track, communicate progress, and manage projects to completion.Maintain accountability for changes to the project scope including development and execution of project change requests.Communicate with customers and internal team members at regular intervals to ensure expectations are set and that appropriate attention is being provided to customer projects.

Mako Networks is a cloud based network management company specializing in enterprise and distributed site security, health record access and Payment Card Industry Data Security Standard (PCI DSS) compliance solutions. The company assists businesses around the world to secure their networks and provide the capabilities needed to better manage their network connections. Responsible for managing large-scale deployments of Mako’s award-winning network appliances at distributed enterprises and franchise businesses through its U.S. channel partners. Developed processes and procedures that did not exist initially to track cost, shipping, installation, inventory, and billing. Liaison between multiple parties, including subcontractors to ensure delivery and installation of service meets customer's expectation.

Coordination of all customer orders issued by sales from signature to installation, driving timelines between all internal departments to align with customer expectations.Validate service order documentation to ensure compliance with company policies and to meet customer expectations. Appropriately scope, plan, execute, track, communicate progress, and manage projects to completion.Schedule the installation of service orders with customers, vendors, teleco providers, and TWTC personnel.Provides post-completion support to assigned customers through customer activation/acceptance and into appropriate life-cycle management.Functions as resource to customers and vendors regarding company products, services, and their functionality.

Home based account receivables position applying cash to large Federal Express accounts. Achieved mega account status.

Greater Memphis Area

-Plan and coordinate quarterly customer/vendor shows-Plan and coordinate publication of sales and show catalogs-Assisted in maintaining warehouse inventory-Assisted in all vendor sales presentations-Track warehouse order deliveries