As Head of Technology, led tech portfolios for sustainability and leasing, enhancing efficiency by over 20%.Directed end-to-end enterprise architecture implementation across all departments, and governed enterprise architecture practice to implement right architecture during product and program delivery.Led evaluation and onboard platforms for enterprise capabilities for CRM, ESG, Process Automation.Built and nurtured a 150+ engineering team, driving creation and maintenance of critical applications and platforms including enterprise integration, CRM (Salesforce) and ESG platforms.Led enterprise-wide application integrations, custom applications design and engineering, Azure and Salesforce development platforms. Prototyped and achieved organization approval to use AI / ML models using Azure Open AI platform.Implemented and launched sustainability products for process optimization improving efficiency by 20%.Negotiated and onboarded global vendors to support our engineering needs improving overall quality while saving costs by 25%.Implemented enterprise DevOps platform and comprehensive monitoring, elevating product quality and operational efficiency.

Technology business partner for Sales, Marketing and Corporate communications department and its technology products.Drove IT-business engagement model improvements, yielding substantial increases in satisfaction and cross-functional collaboration.Evaluated platforms, developed websites with cloud CMS.Pioneered event-driven architecture adoption, setting new standards for real-time data processing and system responsiveness.

Directed global Capital Markets operations, supporting $1B+ in sales, enhancing efficiency.Implemented CRM for seamless global business processes across Capital Markets departments.Evaluated vendors, established global managed support services, optimizing operational flow.Spearheaded global digital transformation, launching online marketplace in 20+ countries, revolutionizing capital markets operations and driving $1B+ in sales.Pioneered enterprise-wide automation strategy, integrating BPM, RPA, and OCR platforms to streamline processes and boost operational efficiency.Established global enterprise application architecture practice, creating operational policies and best practices to optimize technology infrastructure.Led multinational teams in developing integrated ODS databases with country-specific data warehouses, fostering cross-border collaboration and insights.

Implemented comprehensive technology strategy adopting enterprise architecture practice, portfolio management and application rationalization for CM, JBS (JLL business services), Hotels and Hospitality Group (HHG) and Research business linesEstablished JLL global business services process automation technology strategy, onboarded BPM, RPA and OCR platforms, created COE to execute and support ongoing enterprise-wide automation needs.Setup global enterprise application architecture practice and foundation introduced application portfolio management, created modern application architecture (Lean UI/UX, Microservices based), enterprise standards for application and services integrations. Assess new innovative technologies, mission-critical systems and rationalize application portfolio periodically. Created operational policies, procedures, standards, guidelines and best practicesLed evaluation of Big Data platform, onboarded MAPR, incubated predictive engine leveraging Salesforce CRM and machine learningImplemented self-service data curation capability to automate repetitive manual data curation to improve data qulaityDigital transformation – Led design, development, API implementation and migration of global online marketplace platform to Azure cloud for 42+ global markets.

Primary point of contact between IT Development and Buisiness functions for custom development of strategic, global enterprise applications. Process owner of development, technical design, operational and support processes. Forecast, estimate and manage capacity of resources and responsibilities. Co-ordinate and help to drive strategic technical direction of various IT systems and integration.

Spearheaded architecture, design and development of enterprise services, Web API and B2B applications supporting incentives, customer loyalty and marketing solutions for several Fortune 500 customers including automotive and telecom industry giants. Delivered reusable, cost effective, configurable and SOA based online reward system, online catalog and scalable order processing engine for incentives management, product catalogue and, online rewards redemption Led implementation of complex configurable spiff management system for the nation’s largest technology distributor targeting their high-profile partners.

Successfully led design and development efforts leveraging large cross-functional team to project completion of multiple e-Commerce and web applications for E.I.M. Created and executed project plans, estimated resources, analyzed requirements, created design documents and UML models, and performed code reviews.

Engagement lead, accountable for all project delivery and client relationship with E.I.M. Increased account revenue significantly by building trust and credible work ethic resulting in “Excellence in Service” awards for 4 consecutive years