Technical Support Analyst
Currentonsite support for L2 and enable offshore team.local support for Assure roaming for quality of roaming for 11 nods in 5 cities (install, maintenance)including facing the customer and ad hoc testing from and to any country.Monitor very early stage of Mobily Digital transformation for 7 different application (Singleview, AMM,Tango, ESB, Smart massage, Maplewave Inventory, Maplewave CRM, Maplewave POS) across 5environment and total of 300 VM.BMC Remedy first level… Show more onsite support for L2 and enable offshore team.local support for Assure roaming for quality of roaming for 11 nods in 5 cities (install, maintenance)including facing the customer and ad hoc testing from and to any country.Monitor very early stage of Mobily Digital transformation for 7 different application (Singleview, AMM,Tango, ESB, Smart massage, Maplewave Inventory, Maplewave CRM, Maplewave POS) across 5environment and total of 300 VM.BMC Remedy first level respond and ticket owner for incident, change request and work order. Show less