Sanjeev Kaushik Email & Phone Number

Richmond, Bc

KEY CONTRIBUTIONS:While working along with a team of 10 associates, Provided IT Technical support to around 3000 internal employees and over 10,000 external business customers. TECHNICAL CONTRIBUTIONS:• I provide user accounts support including resetting passwords and enabling accounts in AD. • I provide McAfee Antivirus / Proxy / Agent end user support.• I provide day-to-day support on Outlook, Microsoft Excel, Word, and PowerPoint users.• I provide printer support to end users.• I troubleshoot Operating System issues. • I remediated faults by liaising with in house application development team.• I coordinate activities related to application verification and peripheral readiness in a test lab.• I provide hardware and software support on PC and Laptops.• I managed and provided end user support on BES Server. • I configured iPhones to communicate with Exchange server using Xen Works.• I provide remote user support by using Bomgar Rescue Log me in and SCCM. • I provide VPN support to end users.• I install, troubleshoot and support Adobe Programs.• I provide user support on Polycom A/V conference system.

Vancouver, Canada Area

As Project Engagement Planner within the Desktop Transformation Project, I coordinated the migration of more than 2.500 machines from Windows XP to Windows 7.• Working with PHSA at BC Children & Women hospital to develop and monitor the execution of Desktop Transformation Project (DTP)• Engaging and communicating with stakeholders• Planning and coordinating roll out (proficiency in Dashworks)• Determining business requirements • Reporting and tracking issues (proficiency in JIRA)• Analyzing and improving internal processes(Open)1 project

Vancouver, Canada Area

KEY CONTRIBUTIONS:Supported a network of over 200 Users on Windows 10, 8.1, Windows 7 & Mac OSX.TECHNICAL CONTRIBUTIONS:• I installed Citrix client and tested applications for compatibility within citrix environment. • I created groups on citrix farm to deploy applications • I managed Active Directory and used Citrix server for application distribution. • I managed McAfee Antivirus / Proxy / Agent using EPO in corporate environment.• I identified and rationalized software and hardware for business needs.• I packaged software packages to create desktop images and then deployed them using SCCM. • I coordinated activities related to application verification and peripheral readiness in a test lab environment. • I tested software images in a lab environment before rolling them into production.• I remediated faults by liaising with application vendors and application development team.• I tested, supported and trained users on Opera, Squirrel, Open table, Microsoft Office, Adobe and a number of other hotel related applications.• I conducted users acceptance testing.• I provided user administration on Windows Server and Exchange Server.• I provided hardware software and application support on PC and Laptops.• I contributed in the development of Tech Excel iRequest application and technical processes.• I provided proactive maintenance on software (patches), and hardware to maintain optimal performance.• I managed and provided support on Mitel (VOIP Phones) and BES Server. • I configured iPhones to communicate with Exchange server using MDM.• I provided remote user support by using Log me in Rescue, Bomgar and SCCM. • I provided VPN support to users.• I used Commvault for the backup solutions.• I managed a number of IT Projects effectively including Windows XP to Windows 7 migration. • I provided support on Polycom A/V conference system.• I used SCCM for image deployment, application distribution, maintaining inventory and warranty.

Ubc Ritsumeikan, Lled, Faculty Of Education.

CORE BUSINESS: UBC Ritsumeikan’s main focus is to teach linguistics to students from Japan and Korea. The program intakes 100 students every year. I was responsible for managing (set up, maintain, and troubleshoot) all IT resources for the 100 students, five faculty members and five staff members. Also responsible for hiring, training and disciplining the lab staff of 5 employees. KEY CONTRIBUTIONS:• I supported 100 students, staff & faculty members in a PC and Mac environment.• I received merit reward in recognition of excellent service and surpassing employer and user expectations.• I managed IT Projects effectively. • I researched and implemented IT solutions (Media Server to share lectures).• I managed software & hardware procurement, by doing needs analysis for staff, students and faculty, which led to savings in time, money and user satisfaction.• I repaired software and hardware on Macintosh & PC computers.• I administered Macintosh server (OD) & Windows server (AD). • I managed firewall and corporate antivirus solutions.• I coordinated and assisted in budget preparation.• I provided performance tuning, maintenance and upgrades on Macintosh & PC servers, desktops “client server” relationship (both hardware and software).• I formulated computer use policy & security policies. • I provided student & staff orientations on new software and use of PC and Mac. • I liaised with IT teams to research solutions and infrastructure development.• I implemented and managed Sand Box (Storage grid by UBC IT Services).• I hired, managed, coached and supervised lab staff.• I designed, implemented and supported Audio Video systems. • I created, managed and supported the program website. • I supported faculty members and students on the use of UBC Web CT Vista.• I provided remote troubleshooting for offsite users using remote software.

It Services

CORE BUSINESS: IT Services provided university-wide support on servers, desktops, printers, storage, networks and databases. Working with a team of five consultants and three technicians, responsible for providing support on Servers, Desktops, Printers, and Networks on a chargeable fee basis to 15 departments at the university campus (which translated into 200 users).KEY CONTRIBUTIONS:• I researched and implemented IT solutions for a number of departments at UBC. • I managed software procurement and distribution project effectively and economically for UBC.• I provided consultation on specific needs for hardware & software requirements. • I supported Microsoft O.S, M.S. office suite, and Adobe products effectively.• I delivered software and hardware repairs on Macintosh and PC desktops.• I provided Microsoft and Macintosh server administration and management.• I implemented firewalls and corporate antivirus solutions.• I coordinated and assisted in budget preparation.• I supplied performance tuning, preventive maintenance and upgrade on Macintosh servers, desktops “client server” relationship (both hardware and software).• I used and designed Filemaker pro database.• I formulated computer use policy, security policies and administered Firewalls. • I trained users on Mac and PC software applications, leading to user satisfaction.• I liaised with software, hardware and external support vendors to get the best possible products and services at the most economical prices.• I coordinated with SNAG group and IT professionals to implement and design solutions.• I managed, coached and supervised technical staff at continuing education and financial services at UBC.• I possessed a thorough knowledge of process and procedures used at UBC.• I implemented web streaming servers for UBC.• I received honorarium reward in recognition of excellent services and superseding employer and user expectations. • I managed IT projects efficiently.

Electrical Engineering, Electronics, Computers And Communication, A

Bsc, General

Network And System Administration/Administrator, A

Communications, Electronics