An IT Manager / Project Manager / Microcomputer Consultant / Desktop Support Specialist / Network Support Professional with 19 plus years of experience in a variety of industries. Strengths include a blend of strong technical, people and project management skills. Overall success resulted in increased systems productivity, reliability, prevention from security breaches and a high degree of customer satisfaction. TECHNICAL SKILLSDESKTOP SYSTEMS: • Support over 3000 internal users & over 50,000 external users on Windows 7 & Business apps• Supported a network of over 200 Users on Windows 8.1, Windows 7 & Mac OSX.• Managed trouble tickets effectively using SCSM, iRequest and Trackit ticket tracking systems.SERVERS: • Windows (2008R2 and previous) including (Active Directory), and Mac Servers. • Used Commvault for Backups & Restore.• Provided user administration. Created user friendly documents for FAQs.• Windows SharePoint Services, Citrix Server & Client.• Smartphones / Pocket PCs / Blackberry / iPhones. Deployed MDM agent. • Printers, Fax Machines, and Photocopiers setup and troubleshooting.NETWORK SUPPORT: • Port installation, drop wires, Vlans, managing wireless and wired networks.PROJECT MANAGEMENT:• Managed IT Projects in a timely fashion. Managed product and support vendors.
Listed skills include Business Analysis, Troubleshooting, Requirements Analysis, Active Directory, and 16 others.