Scott Becker Email & Phone Number

Denver, Co, Us

Gothenburg, Sweden, Se

Drive HD Truck Parts Sales for the Volvo and Mack brands through 28 dealer rooftops and 23 Outside Parts Sales professionals.

Jeffersonville, In, Us

• Produced an 11% volume increase and 3% EBITDA increase for a $150M division. Lead division’s strategic planning, business development, key customer management, customer service, product distribution, risk management, KPI development, and safety compliance. • Increased profits of an International after-market retail program by 15% through focused sales efforts and decreased cost to serve.• Successfully launched a nation-wide retail lubricants program in 250+ locations with volume performance at 179% of projections.• Restructured a distribution model which led to a 54% increase in delivery efficiency at the retail level. On-time order accuracy results of 98.2%.• Created and implemented a model to bring our customers and our internal stakeholders together to align on goals for the upcoming year.• Developed and implemented a strategic communication plan with distribution partners to enhance overall delivery performance; 98% full deliveries to two nationwide customers totaling 850+ locations.• Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.• Contacted key accounts regularly and achieved high satisfaction scores by routinely re-assessing needs and resolving conflicts.• Gave benefit-oriented, polished presentations driving dramatic revenue growth across multiple sales channels.• Created robust sales plans and set territory quotas; forecasted annual, quarterly and monthly sales goals.• Identified new product opportunities and target customers; researched customer needs, market trends and competitor activities.• Built and managed sales funnel using metrics to forecast achievements and measure goals.• Delivered consistent and relevant feedback to sales personnel to improve telephone and selling skills.• Effectively recruited and hired highly talented individuals bringing exceptional skills and expertise to sales team.

London, England, Gb

• Drove the daily operations, fiscal planning, CRM activities, mentoring, and training of a team responsible for Factory Fill account management and growth. Collaborated internally with multiple departments to deliver programs and technology innovations within our product portfolio while also growing strategic partnerships with our customers and prospects.• Delivered $160M in annual revenue for factory fill lubricant sales in North America.• Leveraged our Hydrogen position with a global OEM to establish Shell as their new supplier for gear oils at their US manufacturing facility, resulting in $3.2M in new annual revenue.• Retained over $14M of at-risk revenue during 2 consecutive quarters of supply issues.• Changed the production source point of a specialty product from Japan to the United States resulting in an increase of $0.5M in annual margin in conjunction with a $0.25M in COG’s savings to the customer.• Generated significant market share gain in the Automotive Retail channel with $20M++ in revenue in the first year through internal and external cross-departmental stake holder collaboration.• Created and maintained project documentation to establish operations framework and enable adherence to preset guidelines.• Assigned employees to ongoing and special projects to realize adequate staffing and meet production schedule parameters.• Managed project technical, schedule and cost risk factors to facilitate completion while minimizing negative outcomes.• Improved user service quality to promote customer loyalty and enhance operations efficiency.• Compared production costs to budgetary guidelines and adjusted variables to achieve budget compliance.• Delivered weekly project updates to management to enhance program visibility and promote improved project performance.

London, England, Gb

• Presided over tactical execution, P&L, budgeting, KPI’s, mentoring & training a four-person team that delivered over $112M in annual revenue. Collaborated with cross-functional divisions including: supply chain, operations, research & development, finance, and IT. Implemented product strategies, marketing programs, and modified new customer launch strategies.• Created and delivered a new aftermarket OEM lubricant program for Hyundai Motor America which led to $17M in annual revenue.• Lead efforts to manage and grow Shell’s book of business with large retail consolidators in North America accounting for $32M in annual revenue.• Coordinated efforts to enter the Canadian market while capturing $1.97M in annual revenue.• Managed 3rd Party vendors in support of customer base.• Identified section KPIs and created measurement mechanism to track operations efficiency.• Scheduled weekly section meetings to review emerging challenges, identify opportunities and recognize high-performing employees.• Resolved customer service escalations to promote mutually beneficial outcomes.• Conducted annual employee performance reviews to recognize achievements and identify areas needing improvement.• Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.• Spearheaded overhaul of company best practices, leading to significantly increased staff retention rates and top-ranking as industry leader.• Assisted with marketing strategy creation and advertising initiatives to better promote facility to public.• Oversaw global product development and partner relationships, enabling footprint expansion into new markets.• Drove year-over-year business growth while leading operations, strategic vision and long-range planning.

London, England, Gb

• Converted $54.3M (revenue) of competitors products.• Shortened route-to-market times as a result of the conversion of small volume customers from direct delivery to our new distributor matrix.• Achieved 100% of distributor network ordering product through electronic platform.• Implemented cost improvement savings of $2.1M to the supply chain network.• Evaluated employee skills and knowledge regularly, providing hands-on training and mentoring to individuals with lagging skills.• Developed monthly and daily production output plans to deliver on customer service and financial metrics.• Documented counts and sorted finished work to promote easy access for shipping or additional processing.• Worked effectively with cross-functional design teams to create software solutions that elevated client side experience and significantly improved overall functionality and performance.

London, England, Gb

• Fostered relationships with key Automotive Dealer Groups in the Mountain West Region.• Created a team to launch a “Better-Best” dealer strategy that lead to the nation’s highest level of premium product sales.• Improved branding initiatives by implementing effective marketing campaigns to maximize engagement and brand awareness.• Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.• Led targeted training programs to educate staff on product benefits and service capabilities.• Managed P&L to decrease discrepancies and retain timely and under-budget project completion.

London, England, Gb

• Marketed product services to the existing Automotive Dealerships in the Colorado market.• Solicited and retained 36 new locations/customers within the first 18 months of hire.• Organized vehicle merchandise and displays to promote and maintain visually appealing environments.• Opened and closed store independently when needed and prepared nightly bank drop for manager.• Exceeded targets by building, directing and motivating high-performing sales team.

London, England, Gb

• Streamlined distribution network in 5 western states after analyzing sales performance and overall ROI.• Assessed each location's individual and team performances, analyzing data trends to determine best methods to improve sales results.• Targeted prospects in other territories through careful research of competitor products, services and trends.• Directed work of efficient administrative team maintaining accurate sales, inventory and order documentation.• Collaborated with internal teams and suppliers to evaluate costs against expected market price points and set structures to achieve profit targets.

Wheat Ridge, Colorado, Us

• Spearheaded efficient resolutions for wide-ranging customer issues to offer outstanding service and maintain high customer satisfaction.• Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.• Compiled product, market and customer data to forecast accurate sales and profit projections.• Helped incorporate product changes to drive customer engagement and firm profits.

• Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.• Maintained optimal financial controls by following loss prevention procedures and protecting cash assets.• Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.

Minneapolis, Mn, Us