Senthilkumar Chandrasekar Email & Phone Number

Chennai, Tn, In

India

Handling the entire cloud infra delivery

Federal Territory Of Kuala Lumpur, Malaysia

Handling the infra Delivery for large scale operations located at multiple locations.Having strong knowledge in Account Management, Stakeholder management & Team Management.Responsibility in Handling multiple Stakeholders to formulate operational and strategic roadmap for the multiple projectsManaging Multiple Portfolios covering a wide range of cross-functional/ programs/initiatives on various platforms.Having knowledge in Project governance, Operation, Finance & Cost Control.involving in Pre-sales activities. single point-of-contact for accounts, working with onsite client partners to identify new opportunities and resource requirements for account growth.Managing Red-flagged Customers/ programs by applying Analytical Skills, Leadership, and Safe Agile principles.Conducting the impact analysis on the cost and other organizational parameters and share findings with the client. Responsible for managing a team of Program managers, Project Managers, Scrum masters and PMO’s for large scale, cross-divisional initiatives.Identify corrective and preventive actions if project performance deviates from the plan. Re-plan the project accordingly.

Abu Dhabi, United Arab Emirates

• Managing & delivering the services as per the agreed contract with customers.• Tracking and Handling end to end cloud and other infrastructure migration projects through internal teams and vendor teams.• Liaoning with the vendor in obtaining architectural design and document. Plan, prepare, and track overall Delivery Plan.• Liaoning with program board members, highlighting the Risk, issues, and status of the project to internal and external stakeholders.• Ensuring all agreed SLA’s & KPI’s are achieved as per the SLA’s committed in the contract.• Established Shared services centralized Support in customer environment & also in Tech M which helped in leveraging the resource pool to support other customers Participate in creating RFP’s for the client and also responding to RFP proposal submission, resource estimation, and working with the Finance team on costings• Consistently improved the cost of delivery through review of delivery scorecards, project plan, and compliance with required quality gates. Facilitated delivery excellence through process improvements, quality assurance checks of critical deliverables, internal audits, and identification of risk/issues Provided support for various quality issues of onshore projects.• Focused EBIDTA improvements in intangible outputs.• Drove excellence in service delivery execution; resolved project issues; took ownership and continually improved the delivery methodologies to reduce cost & improve quality• Facilitated 24x7 transition of operations and delivery from offshore; attained continuous improvement of processes • Streamlines processes like Incident, Problem, Change, Release, Configuration, Availability, Service continuity, Demand Management, and IT Financial processes• Guided & mentored subordinates to enhance performance and quality work; prepared training calendars for all team members

La-Tam - (Argentina And Brazil)

• Liaise with project stakeholders on an ongoing basis.• Process Improvement - Prioritize and implement process change requirements based on the project needs. • Prepare communication plans regarding process re-engineering for multiple stakeholders. • Update and maintain documentation on process improvements and process performance with the help of the Quality Team.• Responsible for Escalations Management, capturing, tracking & ensuring closer. Internal/ External assignment of the issues/ escalations for quick closure and coordinating in preparing the RCA.• Ensuring Performance Management & Quality Management in Projects. Quality Reviews & tracking, ensuring closer of Non- conformance raised. Also preparing dashboard for the program for senior management.• Tracking and monitoring program P&L and EBITDA projections based on forecasting cost.• Responsible for budget VS actual effort analysis.• Program planning & responsible for Tracking execution & Risk Management.• Responsible for setting up, noting and publishing minutes for regular status meetings with the customer/ vendor.• Responsible for budget VS actual effort analysis. Drafting and submitting budget proposals, and recommend subsequent budget changes where necessary.• Handling the 70+ team members.• Account handling – Involved in account handling and matching customer expectations.• Making sure to take all the deliveries is taken care of which are mentioned in the service description. Fully involved in end-user testing on live production environment.• Maintaining healthy client relationships and targeting to achieve maximum client satisfaction. Continually seeking and capitalizing upon opportunities to increase customer satisfaction and deepen client relationships

Den Haag, South Holland, Netherlands

KPN DC Move program is based on Datacenter consolidation and optimization frame work. KPN owns 200+ legacy applications which were hosted in three of its legacy data centers located at Groningen (HD & PZW), Bussum & Hempoint. TechM had the mandate from KPN to migrate all these legacy applications from current DC to its state of arts DC Aalsmeer and Haarlem. We are also involved in few Life cycle management projects to upgrade OS and DBs to latest platforms.Value delivered• 9M Euro per year TCO savings due to migrating legacy applications to new DCs over new virtual platform• It was successful by TechM after 3 failure attempts by different vendors / suppliers• Managing of risks with Business continuity• Adjust to multiple alignments as per business priority without impacting timeline.• Consolidated AS-IS & TO-BE application & Infra information in the form of Migration design document. It can be used for future reference by MSPs.As a Sr.Project Manager I was responsible for below but not limited to• Responsible and accountable for all Data Center application migration including legacy deliverables• Plan, Prepare and track overall delivery plan for DC Move program along with KPN Program Manager• Prepare SOW, Statement of Capacity and gain PO for TechM approved budget.• Prepare and update program budget forecast on monthly basis• Prepare, discuss and submit weekly reports at program level to programming board• Maintain RAID register and highlight Risk to TechM Management & Program board• Contract Management – work with TechM Contract team to define Professional Service Agreement for contractors who is on boarded on TechM roles.• Resource projection and utilization tracking during all phase of project life cycle based on deliverables.• Resource Management for the complete TechM Team• Manage 3rd Party Vendors (ATOS, Accenture, KPN ITS, MindTree, TechM Operations) for project related activities

Sydney, New South Wales, Australia

Focus areas: ♦ IP Network transformation ♦ Hardware up gradation ♦ Effective visualization ♦ Business Application Transformation and up gradation ♦ Lift and shift ♦ Decommissioning the servers ♦ Site Exit & Handover. ● Working on Program/Projects delivery for a large and critical customer of TechM ● Running Program/Project for the SI team as Senior Delivery/Project Manager. ● Working closely with the SI leadership to strategies, streamline and implement Process, structure and deliverable. ● Closely coordinating with Infrastructure, Applications and Network teams to identify and implement program/project related requirements and also bring transparency on project status and overall project & financial health.- ● Implementation of Green field and brown field projects including migration of existing infra/apps from one site to target site. ● Consolidation of multiple DC’s by way of visualization and cloud solutions and help customer achieve reduced opex while increasing the performance and system availability (HA and DR) ● Implementing customer requirement of DC transformation, consolidation and expansion based on future requirements.Achievements: ● Target closing of 7 DC’s and consolidation to 2 DC’s – Currently closed 4 DC’s and consolidation into 2 completed. Currently 4 DC’s closed and working on closing 2 remaining DC’s. Achieved target of 60% plus visualization which realized revenue for client. ● Working with Vendors to setup new DC’s, Cabling, Rack setup and Lift and shift of Servers/devices where required. ● Achieved major customer impacting application migrations successfully and close to 20+ projects currently in various stages of migration with high visibility and customer impact.

Auckland, New Zealand

♦ Consistently meet or exceed timeline and budget constraints for project.♦ Manage large (mega) projects.♦ Track and communicate project status to upper management through weekly status reports.♦ Following PMBOK standards for Project Management.♦ Periodic review of the progress and providing the metrics to Senior Management like VPs and above.♦ Present quarterly progress and status to VP and CFO.♦ Facilitate conference calls with internal departments to review goals and manage progress.♦ Recognized by operations department for providing excellent customer service.♦ Responsible for all deliverable for entire life-cycles of the program including integrating with Corporate system.♦ Tracking Mile stone for almost every project including phase gate exit meetings and Sign offs.♦ Different stake holder management including vendors ( SOWs) ♦ Involved in preparation of SLAs.♦ Closely work with the Solution Developers to design for scalability, reliability, manageability, performance, and security, and the Business Analyst for strategic direction (both conforming to, and helping to define).♦ Disaster recovery planning, documentation and business continuity plan of the project.

Riyadh

Project: Ciena/Mobily CESD Project for Central & Eastern Region of KSAZTE/Mobily SPAN Project for Southern Region of KSA Contribution ♦ Worked as a Project Manager having 35 team members for Mobily/Ciena SAPN Project for Central & Eastern Region KSA and Southern Region KSA (Mobily/ZTE)♦ Managed 35 member team and giving the guidance for implementation of Ciena CESD 3930 on Mobily Access site and Ciena DWDM 6500, Ciena 5150 & Ciena OTN 5430 at Mobily Data Centers in Central and Eastern Region for Central & Eastern Region KSA . For Southern Region KSA implementation of ZTE PTN 6220 on Mobily access site connected to ZTE PTN 6500-8 to Terminal Sites ♦ Conducting all the identified sites doing the survey, Installation, PAT (Physical) at Mobily shelter and Terminal.♦ Preparing Report like Survey report, Self-inspection Report, Site Engineering document, Physical Acceptance test document for Mobily Central , Eastern and Southern Regional Sites ♦ Worked for more than 70 sites installation of CESD 3930/5150 , 10 sites 5410 In Central & Eastern Region ♦ Conducted more than 10 sites installation of DWDM 6500(2 slots, 7 slots , 14 slots) in Riyadh in different Banks (anb Bank , Riyadh Bank , SIB Bank , Alrajhi , Alinama bank ) and Towers (Tamkeen Tower , Roffel Tower , ERJA Shelter) .♦ Conducting different activity for Ciena like Fiber routing at the time of expansion for 5410, 6500, and 5430 in Mobile Data center for new ring insertion In Riyadh and Dammam.♦ Conducting 24 hr. BERT Test for Ring Stability Creating different VLAN for different Services before handover of sites♦ Conducted site Survey, Installation, PAT (Physical) for 60 + Mobily shelters and 10 Terminal in diff. region ASR, Najran, Jajan, ALBaha. ♦ Implemented more than 200 sites, Created Ring as per Mobily fiber schematic, Conducted ring stability test for more than 20 rings and handover to Mobily O&M team

Bangalore

LSTK Implementation for Sadara Chemical Company (JV – Saudi Aramco & DOW Chemical), Description: IT Implementation for the world’s largest chemical plantRole ♦ Involved in project & vendor management including resource optimization ♦ Coordinate activities related to design & construction of IT Data Center Building, VOIP, Data Network, Platform & Storage, WLAN, Hotline & Direct Line, Process CCTV, PAGA, Plant Radio, VHF Marine Radio, Satellite TV, Weather Monitoring System, GSM, ISP & OSP Cabling, Disaster Recovery through a team of 26 EPC Contractors♦ Liaise with the technical team with regards to design reviews and with the OEM & Vendor for product design & approval♦ Technology used: Cisco, HP, Microsoft, Honeywell, EMC, Caterpillar, Motorolla, Systimax, etc.

Kampala Uganda

TECHNICAL PROJECT MANAGER / MIGRATION SPECIALIST :- (MTN Uganda DC Migration Project )As a key member of MTN Data Center Migration team, responsible for Application and Server Migration from non-strategic to strategic data centers. Deeply involved in design, planning and execution of migration plan to migrate / decommission all application instances and servers in DCI Scope, without disruption to Business Groups. Track and report all application instances scheduled for migration. Conducting the weekly review meetings with senior management, business and technology teams. Coordinate closely with SAs, DBAs, Middleware, Implementation Engineers, Network and Storage teams to ensure successful execution of Migrations on time within budget with zero defects.♦ Participated in Data Center exit of three major non-strategic data centers in Mutundwe and Kampala City.♦ Managed successful migration of critical production and contingency servers with no impact to business.♦ Optimized data center consolidation by employing various migration strategies; such as virtualization, seed swing migration, fork-lift migration and server consolidation.♦ Managed migration of OSS/BSS application instances from infrastructure discovery to execution phase.♦ Participated in migration execution of OSS / BSS application instances as migration specialist and triage lead.♦ Facilitated, tracked and completed decommission of existing OSS application instances and servers.♦ Led the triage team on the migration weekends to ensure prompt resolution of all issues and successful migration.♦ Developed a dashboard tool based on the sharepoint repository to track progress of migration phases.♦ Hosted weekly status calls with LOB senior management to provide project status, and highlight risks and issues♦ Successfully managed migration of very complex infrastructure and critical production environments

Chennai Area, India

Key Areas- Project Delivery & Management♦ Developing the project plan using MPP♦ Resource planning ♦ Maintaining the High CSAT for Project♦ Managing the project stakeholders♦ Managing the project team♦ Managing the project risk♦ Managing the project schedule♦ Managing the project budget♦ Managing the project conflictsProgram Manager - Site Migration - LAB Migration Alcatel-LucentAugust 2011 – December 2013 - Chennai Area, India♦ Managed E2E the successful execution of a large complex site migration project with no impact to running customer projects; ♦ Headed the steering committee involving all the Business Line Teams in the site, Facilities, IT, Procurement, Supply Chain logistics and HR; Also coordinated with 15 different vendors which includes managing 2 major vendors for the network integration and labs migration♦ As part of the migration, the team built large world class labs and the network infrastructure with more than 10000 ethernet connections including 1200+ setups including wiring and reconfiguration; This large project was executed in 18 weeks with massive planning, design and execution phases that included the movement of inventory items in large scale happened over a period of 18 continuous weeks

Bangalore

I was heading Regional Customer Support - South based out of Bangalore. I was responsible for handling operations for various customers. Key responsibilities include♦ Customer Relationship Management.♦ Project Implmentation♦ Operations Support♦ Team Handling and Development.♦ Continuous improvement in CSAT Scores.♦ SLA Management.

Chennai Area, India

♦ Monitoring & Troubleshooting on Networks and infrastructure; overseeing the installation, commissioning and maintenance of leased line and ISDN at customer premises.♦ Handling 20 to 50 Team Members. Tracking the productivity status and providing feedback to team members. Interacting with the clients and asking them to provide jobs. ♦ Planning, designing, implementing, budgeting; handling vendor negotiation and client dealing.♦ Designing, implementing and tracking a series of SLAs for all the customers.♦ Maintaining the support documentation through “Net console”, the internal software to maintain the records of the complaints and service calls. Also work on the “Smart Manage” to manage the error correction management, which functions across the country checking the networks and does smart managing of errors.♦ Constantly conducting Quarterly Disaster Recovery Testing for the Banking Sectors.

Chennai Area, India

♦ Handled the following major clients: Indian Bank, India Cements Limited, Ashok Leyland, GMMCO, Punjab National Bank, TMB, KVB, NIC, NIA, UIIC, ICICI Bank, UBI, UBOI, Hatsun Agro./♦ Revenue leakage found in AMC and streamlined it. ♦ Vendor payment minimised by generating penalty for delayed response. Spare consumption reduced by analysing the calls by smart management.Major Attainments♦ Acknowledged with the Best Outstanding Performance award for the year 2005 - 2006 from GM – Operations of HCL Comnet, Chennai.♦ Played a pivotal role as Member of O2 Group consisting of members with outstanding performance for consecutive two years (2007-2008-2009) throughout HCL Group – Awarded by Mr. Vineet Nayar.

Chennai Area, India

Key Deliverables♦ Analysing the customer requirements and network sensitivity.♦ Deploying Engineers and maintaining minimum downtime.Major Attainments♦ Major clients handled: Hatsun Agro, Corporation of Chennai, UCAL, IOB, IP rings.♦ Analysing their network needs and providing technical solution with least cost.♦ Received Appreciation from the Client Company IT Managers for performance

Chennai Area, India

Key Deliverables♦ Managing Wan Infrastructure entailing:♦ Device inclusion and configuration, notification configuration. ♦ System paging set up and coordination.♦ Providing L1/L2 Support:♦ Determining the route cause of the problem ♦ Trouble shooting Routers, Switches, Mux, ISDN, Leased Line Connections. ♦ Coordinating with BSNL and VSNL for trouble-shooting and resolving the external line problems♦ Overseeing LL Modem (All types - 64Kbps, 2 Mbps & Ch-E1) configuration and installation.Major Attainments♦ Held responsibility at HDFC for 20 local lines (Commissioning and Maintaining) at Lufthansa south hub handling overall South Region. Appreciated by Mr. Bala, Head IT of the HDFC Bank in 2000.♦ Commissioned 30 local lines on RAD Modems at UTI Bank in 2000♦ Maintained and commissioned 15 links on Channelised E1 on MLDN at DHL. This is the first circuit in the entire Tamil Nadu commissioned on Channelised E1.♦ Functioned as single part coordinate between CAPL and HCL. My responsibility was to maintain around 500 links at HCL, NOIDA. Received appreciation from Mr. Sanjay Gupta, National Manager - Customer Support in 2002♦ HCL NOC an ISO certified center, the largest in India which monitors 10000 (approximately) leased lines and 5000 VSATs through HP Open view. ♦ Received the Best and Outstanding Performance award in the year 2000 – 2001.

B.C.A, Computer Science

Eee, Electronics And Communication