- Migrated and optimized data from Microsoft Azure servers to Amazon AWS, greatly improving both end-to-end runtime and real time performance to the users.- Monitored & maintained automated ETL processes through SQL Server Integration Studio jobs, troubleshooting as needed.- Efficiently respond to business inquiries using data and analytics- Managed weekly deployments, coordinating with Quality Engineering, Product Managers and across engineering teams

- Excelled in translating business requirements from all stakeholders into prioritized user stories- Worked to effectively combine the vision of stakeholders and business partner needs in order to maintain a prioritized product backlog- Proficiently worked with 3rd party vendors to create detailed design specifications for upcoming implementations- Coordinated with team and system partners to finalize designs and formalize functional requirements to ensure final solutions mapped to identified business needs- Organized and facilitated Agile and Scrum meetings, which included Sprint Planning, Daily Standups, Sprint Refinement, Sprint Review & Retrospective to track progress and report to all internal/external stakeholders

- Provide assistance and troubleshoot telephone system related problems and service issues- Program voice mailboxes for individual users, trouble shoot voice mail issues.- Implement and support phone routing rules- Place and evaluate phone orders, coordinate and manage phone work orders- Perform audits as needed- Place phone equipment orders- Place orders for services with carriers- Work cooperatively with team members, other teams within IT, and end users to provide solutions and implement approved changes.- Ensure department procedures are followed

- Consistently ensured client satisfaction by responding, tracking, and following up via telephone or email - Mentored clients on utilizing new CRM environment; assisted coworkers in troubleshooting CRM

- Cheerfully provided prompt technical support for thousands of medical staff- Mentored new technical analysts and coordinated additional training with team leads as deemed necessary- Effectively communicate with Tier 2 and Engineering teams to efficiently resolve problem tickets

- Offer courteous real-time technical support for Marquette students and faculty- Proficiently combine technical understanding and problem solving skills to resolve technical problems- Enter helpdesk tickets for further analysis when requests require additional service

Provided prompt and professional computer troubleshooting assistance for the College of Engineering Supported computer lab facilities with software installations, security protocol and printer maintenanceUtilized Autocad software to design a computer lab for Marquette's new engineering building

Collaborated with a team of engineers with varying disciples to conceptualize and deliver a design concept Functioned as team lead; oversaw project timeline and ensured timely completion of deliverables Created a detailed design and prototype based on the specifications received from the client sponsorTested each design component against the requirements for validation and verification testing

Completed 3D Solidworks models to compliment new company designs Accepted custom orders for thin film distribution panels; identified necessary inventory and completed basic assembly Screened telephone calls requests to direct clients to the appropriate department