Sam Del Ponte Email & Phone Number

Somers Point, Nj, Us

- Pre-qualify support to ensure customer and site qualification including setup, review of VOIP Test and basic network topology via remote access.- Manages Onboarding calendar and appointments.- Answers inbound calls from customers with Onboarding/account setup questions.- Walk customers through navigating control panel and understanding account features.

Remote

•Troubleshooting advanced technical issues•Acting as a resource for peers related to a specific product, process, or technology•Help conduct training and technical coaching•Suggest and maintain Knowledge Base articles•Act as mentors and shadow new hires in their specific product/process/technology area(s)•Participate in release testing and document new features/enhancements•Replicating and escalating issues next tier of support•Advanced knowledge of Voice Hosted Services and core products•Work and own issues from frontline engineers•Quickly and accurately assess the impact of product issues and escalate accordingly•Ability to clearly articulate technical solutions verbally and in writing•Resolve support escalations or provide well-defined alternatives•Able to understand business needs and apply technical solutions.•Ability to work with cross functional teams and engage others in the problem solving process,when necessary.•Product guidance to frontline engineers•Provide detailed breakdown of a problem.•Ability to process, procedure, and escalate issues with detailed notes•Excellent customer service skills and soft phone skills•Good interpersonal skills with focus on rapport-building, listening, and troubleshooting skills Technical Skills:•Advanced Knowledge of Hardware Troubleshooting, Network Troubleshooting, and Configuration.•In-depth knowledge Porting, Warranty and Partner/ Distributor policies/ processes.•Advanced knowledge of Troubleshooting Tools; Smart Watcher, Sigmatron, and Legacy Productlines; HPBX 1.0, and Vertical.

Remote

March 2017-Current Intermedia Exchange Specialists Home Worker Tier 2 position with the Biz Apps team. The support specialist position is a centralized focal point for elevated technical issues, from the frontline team, while focusing on customer centric solutions to advanced technical issues. Support specialists must also work closely with the system administration team for issues requiring elevated permissions or extended support outside of the scope of a Tier 2 team. • Second level support to Intermedia customers and Level 1 Support teams• Answer all incoming telephone from assigned queues • Respond to escalated Support request from management team • Work feedback cases where issues were unresolved to 100% customer satisfaction.• Focus on root issues to create lasting solutions for complex technical issues• Understand and analyze trending issues while reporting growing issues to System Administrators• Concise documentation and case history notation of existing and emerging support issues • Provide VIP level technical support with a solution driven customer focus

Remax, Llc

Acts as a resource intended to provide the customer or end user with information and support related to RE/MAX products, problems or provide guidance about products and services provided to RE/MAX agents. Troubleshoot all issues as the first point of contact. Also currently assigned to the IT Help Desk. Provide first-level contact and problem resolution for all users with hardware, software and applications problems. Resolve as many user-reported problems as expertise permits using available tools and following procedures and policies for the handling of support cases.Uses advanced troubleshooting skills. Courteously obtain and convey concise problem information for external and internal service personnel. Provide accurate and timely logging of problems and resolution for problems in LANdesk. Escalate problems as appropriate Act as a liaison between customers and internal support staff to assure accurate problem interpretation. Maintain communications with customers during the problem resolution process. Utilizes superior customer service skills.

5198 South Broadway, Englewood, Co 80113

Since 1986, The Duffeyroll Cafés have become landmarks in Denver as neighborhood gathering places where guests enjoy our warm and friendly atmosphere, photo galleries of friends, and sunny outdoor patio. Our signature Duffeyrolls are hand rolled and baked fresh daily at each Café. Duffey's legendary cinnamon rolls are offered in two sizes and with a choice of six signature glaze toppings.

Blog all new listings in Active Rain, BackPage and Your Hub using HTML editing program. Answer phones.Enter new listings into MLS, make changes to existing listings as necessary. Disperse faxes and mail.