Swatantra Kumar Dheeraj Email & Phone Number

Hyderabad, Telangana, India

 Ensuring the Service delivery as per Service Level Agreement Handing the India leading public and private sector banking and financial services statutory body Liaison with the internal and external customer to fulfillment the customer and business requirement Project planning, execution and rollout. Accordingly takeover for the Annual maintenance.

Patna, Bihar

• Ensuring the service delivery as per agreed SLA
• Actively working with the internal customer & External Customer
• All Open Call Analysis to maximize the operation efficiency, field productivity and timely completion of the project, Rollout
• Ensuring the improved Customer experience
• Coach, Train, lead, inspire and mentor the team along with Strategic management and measurement of team Performance
• Monitoring and analyzing the Quality and Quantity performance Indicator to get the effective Utilization of Human resources with Service Quality Excellence

Gaya, Bihar

• Service delivery as per given goal and key performance indicator like Response and Resolution in 24x7 environment
• Timely completion of onsite Preventive maintenance of Installbase to minimize the breakdown call to >8%
• Responsible for site visit for new machine installation, reinstallation within the defined time
• Responsible for site visit in the defined geographical area for all type of call including breakdown maintenance call
• Provides prompt and courteous service responses to routine customer enquiries (for Tier I products)
• Performs minor maintenance, repairs and component replacement at the module level

Dhanbad, Jharkhand, India

• Managing the calls of the customers & rectifying their complain in 24*7 environment.
• Responsible for the maintenance of all Hughes VSAT installation
• Site Quality Audit & preventive maintenance to reduce the down call.
• Support & Coordinate field maintenance
• Maintenance & supervision of Electrical voltage condition, Earthing status at ODU & IDU, Isolator transformer at the site.
• Identify & rectification of the electrical, link connecting issues at the site.

Lucknow, Uttar Pradesh, India

• Related to Production (NPI)
• Coordinating with the various agencies for project launching.
• Preparing the estimate sheet for vehicle dropping plan & finalizing assembly operation.
• Study & analysis of vehicle parts assemblies & fitment drawing.
• Indenting unique parts to SQIG department for development & procurement.
• Compiling all design, quality, manufacturing & service issues on vehicle rollout time & coordinating for resolving those.

Diploma In Engineering, Electronics

Bachelor'S Degree, Science, I

Schooling