Swatantra Kumar Dheeraj Email & Phone Number

Hyderabad, Telangana, India

 Ensuring the Service delivery as per Service Level Agreement Handing the India leading public and private sector banking and financial services statutory body Liaison with the internal and external customer to fulfillment the customer and business requirement Project planning, execution and rollout. Accordingly takeover for the Annual maintenance Hiring, Training and effective utilization of field engineers Analyzing the technical expertise and accordingly schedule the technical training Review the performance and Annual appraisal and CSAT Scheduled review of the service level and accordingly decide the action as required Coordination with different division like Logistics, Deployment, FSC, Professional Service, Engineering team, Plantteam, Revenue assurance, Technical support to ensure the SLA and continuous improvement Measuring the service delivery quality with using the analytical parameter like CCPD, ETTR, FVR, MTBF, Revisit andRe-trip to ensure the minimum breakdownhttps://www.cms.com

Patna, Bihar

● Ensuring the service delivery as per agreed SLA●Actively working with the internal customer & External Customer● All Open Call Analysis to maximize the operation efficiency, field productivity and timely completion of the project, Rollout● Ensuring the improved Customer experience● Coach, Train, lead, inspire and mentor the team along with Strategic management and measurement of team Performance● Monitoring and analyzing the Quality and Quantity performance Indicator to get the effective Utilization of Human resources with Service Quality Excellence● Working as territory SPOC for customer support engineer, Internal customer and external customer● Working to continuous progressive increment in the profit margin in the P&L● Continuous audit of Customer Support Engineer● Responsible for vendor performance● Hardware availability and consumption assurance for Project● Maintain Database of Installed terminal and sync with the central team● Major project handled and successfully completed on time: 》Installation of 3200 new ATM or Cash Dispenser machine and reinstallation as per requirement》Software upgradation rollout: Security Solution and Online HDE (Hardisk Encryption), Biometric enabling and Volex, TSS (Terminal Security Solution), MVS (Multi-Vender Software), EMV (Electra Master VISA), Solidcore Software upgradation, VG (Voice Guidance) Software》DNS software rollout for SBI machines for NCR - MOF, FSS, Mphasis, Hitachi & TATA.》Predictive software Rollout for NCR – MOF and HDFC》SPS (Skimming Protection Solution) KIT installation Rollout》Configuration Project for all Banks during the demonetization period and ongoing》Migration project for PNB, BOB, NCR – MOF to EPS》Pick Module Upgradation (2H to 4H) for Indicash ATM (TATA Product)》OTC Enabled Combination Lock replacement for BTI ATM》250 CTS Machine (Check clearing terminal) hardware and software installation in SBI Bank

Gaya, Bihar

● Service delivery as per given goal and key performance indicator like Response and Resolution in 24x7 environment● Timely completion of onsite Preventive maintenance of Installbase to minimize the breakdown call to >8%● Responsible for site visit for new machine installation, reinstallation within the defined time●Responsible for site visit in the defined geographical area for all type of call including breakdown maintenance call● Provides prompt and courteous service responses to routine customer enquiries (for Tier I products) ● Performs minor maintenance, repairs and component replacement at the module level ● Assists in site preparation including cable installation, staging and standard testing of equipment ● Maintains parts inventory and related records ● Provides status reports throughout a service ● Diagnose problems – based on the information provided in assigned call as well as working with the customer to determine all issues at the site ● Responsible for ownership of customer issues until resolution according to SLA agreements "

Dhanbad, Jharkhand, India

● Managing the calls of the customers & rectifying their complain in 24*7 environment.● Responsible for the maintenance of all Hughes VSAT installation● Site Quality Audit & preventive maintenance to reduce the down call.● Support & Coordinate field maintenance● Maintenance & supervision of Electrical voltage condition, Earthing status at ODU & IDU, Isolator transformer at the site.● Identify & rectification of the electrical, link connecting issues at the site.● Electrical & communication Product evaluation & testing for field applicability.● Close trouble tickets after problem resolution● Maintenance & installation of all type of VSAT antenna (1.2m, 1.8m, 2.4m, 3.8m) used by the Hughes customer.● Set-up complete uplink equipment for program transmission via satellite.● Make monthly report of site quality audit, site take over & escalated call to be submitted to immediate superior.● Excellent qualities such as teamwork, leadership, negotiation, analysis & communication.● Strong skills in the areas of project management, people management, systems design, implementation, technical support, commissioning, training, troubleshooting, etc.

Lucknow, Uttar Pradesh, India

Related to Production (NPI)• Coordinating with the various agencies for project launching.• Preparing the estimate sheet for vehicle dropping plan & finalizing assembly operation.• Study & analysis of vehicle parts assemblies & fitment drawing.• Indenting unique parts to SQIG department for development & procurement.• Compiling all design, quality, manufacturing & service issues on vehicle rollout time & coordinating for resolving those.• To coordinate for vehicle regular production.• Coordinating PFD, FMEA, and CONTROL PLAN for project.• To assist in Finalizing all facilities requirement for new project.Related to Branch (Electronics)• Verifying the electrical connection in Heavy Commercial Vehicle.• Checking & confirmation the fitment of electrical & electronics component like Wire -harness, ECU, Igniters, Stepper Motors, Instrument cluster, Starter Relays, Solenoid Valve etc coming from vendors (reference to TELCO Standard Fitment Drawing).• Verifying the operation / working of Vehicle ECU by using LANDIRENZO kit Interface.• Troubleshooting of electronic/electrical fitment on vehicle like Flasher, ECU, Wire harness, Igniter, Battery fitment & connection, Beeper etc.• Monitoring & making improvement plan for all electrical as well as electronic field claims coming (involving central Quality Department)

Diploma In Engineering, Electronics

Bachelor'S Degree, Science, I

Schooling