Sara Olson Email & Phone Number

New York, US

www.womenofcustomersuccess.com

San Francisco, CA, US

Milwaukee, Wisconsin, US

• Provides leadership, oversight, planning, and execution of a large-scale Datacenter Migration Program for the Bank Solutions Group. The Program scope of work includes the migration, transformation, and consolidation of.
• Manages the complete view of the Program and engages with all stakeholders to proactively communicate status, progress, and issues.
• Performs ongoing review of program status and identifies risks. Documents program progress including implementation, timelines, issues, risks, and successes to maintain program course. Assesses results and implements.
• Works across multiple business areas – Professional Services, Operations, Product Management, Development, and FTS - to ensure initiative priority and issues are addressed in a timely fashion.

Milwaukee, Wisconsin, US

Atlanta, GA, US

• Maintains timelines of deliverables, coordinates resources, and ensures compliance with budgetary constraints for key Telco client. Gathers client and business requirements by interfacing with customers and Sales.
• Leads multiple projects of varying durations and complexity. Demonstrates a solid understanding of customer’s perspective to advocate for customer needs and gain commitment for the resources needed to meet those needs.
• Has built a strong reputation – both internally and with key client – for being straightforward, reliable, and talented. Is continually asked to lead client-facing meetings with key management attendance.

Milwaukee, Wisconsin, US

• Provided technical product support to clients using the BillMatrix NEXT application offering electronic billing and payments solutions. Using product knowledge and technical skills, provided the highest level of.
• Led project to convert a high-transaction, high-dollar client to a new funding platform, which resulted in revenue for the company in the form of saving on fee costs. Delivered a Playbook of steps based on lessons.
• Selected by VP to participate in meetings for “white glove clients” in recognition of both superior relationship building and technological capabilities.

• Led technical aspects of implementation, configuration, and delivery of the FocalPoint reporting product - a utilities Business Intelligence application based on Microsoft and Oracle technologies - to customers while.
• Implemented suite of custom BI functionality and web-based reports to satisfy changing client requirements.
• Trained users on new functionality to ensure maximum value add from the upgraded tools.

Zurich, ZH, CH

• Gathered requirements as part of the Scope and Design Phase by interfacing with customers. Helped drive business process decisions by providing options and solutions to help clients maximize return on investment in ABB.
• Performed the technical aspects of implementation, configuration, and delivery of the FocalPoint (BI analytics and reporting solution for the utilities industry) reporting product to customers. Designed, created.
• Proactively solved complex problems at every point in the implementation cycle and drove them to resolution, including debugging and troubleshooting ABB Software and Oracle database objects.
• Planned, created, and delivered training program materials - both on-site and remotely - to international ABB Enterprise Software customers. Incorporated in-depth BI and reporting product knowledge to enhance.

Planned and facilitated frequent social functions to network Oregon State University alumni living in San Diego County. Acted as point of contact for both alumni and university interests.

San Diego, CA, US

• Designed, implemented and tested customer focused software. Led database administration, UI design and web page report creation. Evaluated and tested new or existing software programs to determine if program.
• Represented company at multiple trade shows by engaging with attendees and fellow presenters. Communicated company vision statement and led discussions with potential client companies and those seeking employment.
• Actively participated in product-focused team environment by coordinating and interfacing with mechanical, electrical, software, and industrial engineers on detailed design work. Consulted with engineering staff to.

Palo Alto, CA, US

• Solely responsible for design and development of Java application tied to live production data from Informix and Oracle database systems used to track parts in real-time in a large scale manufacturing assembly line..
• Led data-feed project across multiple teams to import prototype manufacturing data to central IT database. Responsible for keeping the project on schedule, planning meetings and communications, and creating project.
• Participated in customer needs analysis, requirements definition, solution design, testing, and support for creation of Manufacturing Information Systems Java applications. Designed and implemented multi-site.
• Selected by management to serve as a College Intern Mentor and College Recruiter for computer science graduates from Cornell University.

B.S., Computer Science

B.S., Computer Engineering