Support Engineer
Author Knowledge Base articles. Report software bugs as discovered and help drive their resolution. Work with cross-functional teams to prepare phone advisors for a smooth product launch.
Jun 2011 - Dec 2021
AeroLeads people directory · profile
Sierra Kempster Email & Phone Number
Support Engineer
2 work emails found
@apple.com
LinkedIn matched
✓ Verified May 2026
3 data sources
Profile completeness 71%
Role
Support Engineer
Location
Oroville, Washington, United States
Who is Sierra Kempster? Overview
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Quick answer
Sierra Kempster is listed as Support Engineer based in Oroville, Washington, United States. AeroLeads shows a work email signal at apple.com and a matched LinkedIn profile for Sierra Kempster.
Sierra Kempster previously worked as Support Engineer at Apple Inc. and Site Support Engineer at Apple Inc..
Company email context
Email format at apple.com
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{last}@apple.com
89% confidence
AeroLeads found 2 current-domain work email signals for Sierra Kempster. Compare company email patterns before reaching out.
Profile bio
About Sierra Kempster
Accountable and effective technical communicator with over two decades of experience taking complex solutions, finding key moving pieces, and delivering actionable material to a wide audience. Able to communicate both directly and through documentation the steps required to solve today's increasingly integrated and detail oriented technical landscape.
Listed skills include Ical, Mac Os X, Mac Os X Server, Mac Os, and 30 others.
7 roles
Sierra Kempster work experience
A career timeline built from the work history available for this profile.
Site Support Engineer
Provide Tier 2 Support Advisors with technical assistance for iWork and iLife applications for Mac OS X and iOS, Mac OS X SyncServices, QuickTime for Mac OS X and Windows, and iCal. Author Knowledge Base articles. Report software bugs as discovered. Review training materials on new products and for supplemental training for existing Advisors. Work with.
Dec 2004 - Jun 2011
Senior Support Specialist
Provided second-level phone support for CPU and OS. Specialized in Mac OS X knowledge. Participated in pilot for internal IRC-based support channels. Developed training materials and presented training for new Senior Support Advisors transitioning into the role. Participated in beta testing for training modules targeted for Apple Authorized Service.
Aug 2001 - Dec 2004
Support Specialist
Provided first-level phone support for end users. Participated in small support group for Mac OS X Developer Preview and Mac OS X Beta.
Jun 1999 - Aug 2001
Level 2 Tech Support Representative
Jps Net
Responded to technical support escalations via telephone, email, and trouble tickets. Corrected issues on web and email servers. Added and removed email and web accounts and performed other administrative tasks as needed.
Apr 1999 - Jun 1999
Level 1 Tech Support Representative
Jps Net
Responded to technical support questions via telephone and email. Reset email accounts as needed. One of two primary support persons for the Mac OS.
Oct 1998 - Apr 1999
Technical Support Agent
Responded to technical support questions via telephone and email. Added user accounts as needed. Performed other customer service and sales tasks as needed.
Feb 1996 - Mar 1998
FAQ
Frequently asked questions about Sierra Kempster
Quick answers generated from the profile data available on this page.
What is Sierra Kempster's role at their current company?
Sierra Kempster is listed as Support Engineer.
What is Sierra Kempster's email address?
AeroLeads has found 2 work email signals at @apple.com for Sierra Kempster.
Where is Sierra Kempster based?
Sierra Kempster is based in Oroville, Washington, United States.
What companies has Sierra Kempster worked for?
Sierra Kempster has worked for Apple Inc., Jps Net, and Calweb Internet Services.
How can I contact Sierra Kempster?
You can use AeroLeads to view verified contact signals for Sierra Kempster, including work email, phone, and LinkedIn data when available.
What skills is Sierra Kempster known for?
Sierra Kempster is listed with skills including Ical, Mac Os X, Mac Os X Server, Mac Os, Iphone, Ipod, Ilife, and Iwork.
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